Motorola Solutions Expands Mission-Critical AI for 911 Emergency Response

Key Terms

computer aided dispatch (cad) technical

A computer aided dispatch (CAD) system is software that receives emergency calls, assigns and tracks responders and resources, and records incident details in real time—like an air‑traffic control center for police, fire, and ambulance services. Investors care because CAD is mission‑critical infrastructure: it often drives long‑term contracts, recurring revenue, and reputational risk if performance or reliability falters, and it can create opportunities for upgrades, data services, and system integrations.

real-time operations center technical

A centralized team and facility that monitors and manages a company’s live systems, data flows and critical processes around the clock, detecting and responding to outages, security incidents, market movements or other operational problems as they happen. Like an emergency control room, it reduces downtime and protects revenue and reputation by enabling faster fixes and clearer situational awareness, which can directly affect earnings, stock price and investor confidence.

automated external defibrillator (aed) medical

An automated external defibrillator (AED) is a compact, user-friendly medical device that analyzes heart rhythm and, when needed, delivers a controlled electric shock to restart or stabilize the heart during sudden cardiac arrest; it typically gives spoken instructions so a non-medical person can use it. Investors care because AED availability, regulatory requirements, and procurement or service contracts drive device sales and ongoing revenue while also shaping liability and public safety demand—think of an AED like a fire extinguisher for heart emergencies.

mission-critical ai technical

Mission-critical AI is an artificial intelligence system that a business depends on for essential operations—like safety controls, core customer services, or automated decision-making—where failures would cause major disruption, financial loss, or legal risk. Investors care because these systems affect reliability, compliance, and competitive edge; their performance, maintenance costs, downtime risk, and oversight practices can materially influence a company’s value and future cash flows, much like the foundation of a building supports everything above it.

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New Assist AI agents and features deliver real-time translation and pre-dispatch intelligence to first responders

CHICAGO--(BUSINESS WIRE)-- Motorola Solutions (NYSE: MSI) today announced the expansion of its Assist AI agents and features for the 911 workflow, designed to automatically translate calls in real-time and share live 911 call audio directly with field units. The Interpreter Agent and live audio streaming capability are natively integrated into the company’s computer aided dispatch (CAD) software and mobile applications that deliver 911 intelligence directly to first responders.

Photo credit: Motorola Solutions

The communication gap between receipt of a 911 call and the arrival of translation services can delay emergency response by over 70 seconds. Interpreter Agent automatically identifies a caller's language in a matter of seconds and enables real-time, automatic two-way voice-to-voice translation plus transcriptions so critical details can be communicated quickly and clearly.

"In an emergency, speed and clarity almost always improve safety outcomes," said Jeremiah Nelson, corporate vice president, Motorola Solutions. "Removing time-consuming communication barriers between 911 call handlers and the community allows the right kind of help to get to the caller faster.”

Additionally, first responders can now access real-time 911 conversational context in the field. They can listen to live calls, view highlighted keywords and review both concise summaries and detailed transcriptions. This seamless flow of data bridges the gap between dispatch and the field, so first responders can arrive at the scene better prepared, helping to save critical time and improve outcomes. The live data is simultaneously pushed to the agency’s real-time operations center, so they can dispatch additional resources, for example, drones equipped with an EpiPen or automated external defibrillator (AED).

"We’re using Assist across our 911 workflow for greater cross-functional efficiency and collaboration,” said Casey Allo, chief, emergency communications, Lee County in Florida. "It breaks down communication obstacles and documents call details as an incident unfolds, so we can make split-second, life-saving decisions without missing critical details in the noise.”

“Our mission-critical AI is built-in from the initial call to field response,” said Nelson. “When teams need to move fast, they need technology that brings the right information earlier, so they can understand what’s happening and respond as quickly as possible. With AI that’s native to the solutions an agency already relies on, we can reduce information silos and deliver insights across functions rapidly.”

Motorola Solutions will exhibit these technologies, as well as its Non-Emergency Call Agent – powered by its recent Hyper acquisition – Exacom technologies and VESTA NXT next-generation 911 call handling software during the National Emergency Number Association’s (NENA) annual show, June 27-July 2 in Columbus, Ohio. Motorola Solutions technologies can be found at booths 700, 509 (Exacom) and 747 (Hyper). Follow along at #NENA2026.

About Motorola Solutions | Solving for safer

Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Learn more about our commitment to innovating for a safer future for us all at www.motorolasolutions.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260625227847/en/

Media contact
Julia Callahan
julia.callahan@motorolasolutions.com
201-565-0244

Source: Motorola Solutions