nCino Expands Offering with Eastern Bank to Deliver Connected Lending Experience Across Product Lines
nCino (NASDAQ: NCNO) announced that Eastern Bank expanded its relationship by adopting nCino’s Consumer Banking and Mortgage solutions to complement an existing Commercial Banking implementation, creating a connected lending platform across product lines.
The deployment will unify legacy systems and customer data, reduce friction between loan types, and incorporate Alloy for enhanced fraud and identity decisioning. Zennify will implement the Consumer Banking and Mortgage modules. The announcement highlights faster processing, improved customer satisfaction, and operational efficiency observed in Eastern Bank’s commercial business as drivers for the expansion.
nCino (NASDAQ: NCNO) ha annunciato che Eastern Bank ha ampliato la sua relazione adottando le soluzioni Consumer Banking e Mortgage di nCino per completare un'implementazione Commercial Banking, creando una piattaforma di lending collegata tra le linee di prodotto.
La distribuzione/implementazione farà unificare i sistemi legacy e i dati dei clienti, ridurre gli ostacoli tra i tipi di prestito e includere Alloy per un miglior processo decisionale su frodi e identità. Zennify implementerà i moduli Consumer Banking e Mortgage. L'annuncio evidenzia un'elaborazione più rapida, una maggiore soddisfazione del cliente e una maggiore efficienza operativa osservate nel business commerciale di Eastern Bank come driver dell'espansione.
nCino (NASDAQ: NCNO) anunció que Eastern Bank amplió su relación al adoptar las soluciones Consumer Banking and Mortgage de nCino para complementar una implementación Commercial Banking existente, creando una plataforma de préstamos conectada a través de las líneas de producto.
La implementación unirá sistemas heredados y datos de clientes, reducirá la fricción entre los tipos de préstamos e incorporará Alloy para mejorar la toma de decisiones de fraude e identidad. Zennify implementará los módulos de Consumer Banking y Mortgage. El anuncio destaca un procesamiento más rápido, una mayor satisfacción del cliente y una mayor eficiencia operativa observadas en el negocio comercial de Eastern Bank como impulsores de la expansión.
nCino (NASDAQ: NCNO)가 Eastern Bank가 nCino의 Consumer Banking and Mortgage 솔루션을 채택하여 기존의 Commercial Banking 구현을 보완하고, 상품 라인 전반에 걸친 연결된 대출 플랫폼을 만들었다고 발표했다.
배포는 기존 시스템과 고객 데이터를 통합하고 대출 유형 간 마찰을 줄이며, 더 강력한 사기 및 신원 판단을 위해 Alloy를 도입한다. Zennify는 Consumer Banking 및 Mortgage 모듈을 구현할 것이다. 발표는 Eastern Bank의 상업 부문에서 관찰된 더 빠른 처리 속도, 향상된 고객 만족도, 운영 효율성을 확장 동인으로 강조한다.
nCino (NASDAQ : NCNO) a annoncé que Eastern Bank a renforcé sa relation en adoptant les solutions Consumer Banking and Mortgage de nCino pour compléter une implantation Commercial Banking existante, créant une plateforme de prêt connectée entre les lignes de produits.
Le déploiement homogénéisera les systèmes hérités et les données clients, réduira les frictions entre les types de prêts et intégrera Alloy pour renforcer la détection des fraudes et l'identité. Zennify mettra en œuvre les modules Consumer Banking et Mortgage. L'annonce met en avant un traitement plus rapide, une meilleure satisfaction client et une efficacité opérationnelle observés dans les activités commerciales d'Eastern Bank comme moteurs de l'expansion.
nCino (NASDAQ: NCNO) gab bekannt, dass Eastern Bank seine Beziehung erweitert hat, indem es die Consumer Banking and Mortgage-Lösungen von nCino übernommen hat, um eine bestehende Commercial Banking-Implementierung zu ergänzen und eine vernetzte Darlehensplattform über Produktlinien hinweg zu schaffen.
Die Bereitstellung wird Altsysteme und Kundendaten vereinheitlichen, Reibungen zwischen Darlehensarten reduzieren und Alloy für eine verbesserte Betrugs- und Identitätsentscheidungsfindung integrieren. Zennify wird die Module Consumer Banking und Mortgage implementieren. Die Ankündigung hebt schnellere Abwicklungen, höhere Kundenzufriedenheit und betriebliche Effizienz hervor, die im kommerziellen Geschäft von Eastern Bank als Treiber der Expansion beobachtet wurden.
nCino (NASDAQ: NCNO) أعلن أن Eastern Bank وسّعت علاقتها من خلال اعتماد حلول Consumer Banking and Mortgage من nCino لتكملة تنفيذ Commercial Banking الحالي، مما يخلق منصة اقتراض متصلة عبر خطوط المنتجات.
سيعمل النشر على توحيد الأنظمة القديمة وبيانات العملاء، وتقليل الاحتكاك بين أنواع القروض، ودمج Alloy لتعزيز اتخاذ قرارات الاحتيال والهوية. ستنفذ Zennify وحدات Consumer Banking و Mortgage. وتبرز الإعلان تحسين المعالجة بشكل أسرع، ورضا العملاء بشكل أفضل، وكفاءة تشغيلية ملاحظة في الأعمال التجارية لـ Eastern Bank كمحفّزات للتوسع.
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Insights
nCino wins expanded deployment at Eastern Bank to create a connected lending platform across product lines on
Eastern Bank is rolling its Consumer Banking and Mortgage workflows onto the same platform that already runs its Commercial Banking solution, and will integrate partner capabilities from Alloy (fraud/identity) and Zennify (implementation). This moves multiple legacy systems toward a single vendor-managed stack and centralizes customer data and decisioning across loan products.
The change reduces operational friction by consolidating systems and decisioning, which commonly lowers processing time and manual handoffs; those outcomes are explicitly the Bank’s goals. Execution risks include integration complexity, data migration, and partner coordination between nCino, Alloy, and Zennify during implementation.
Watch for measurable implementation milestones such as platform rollout progress and cross-product live dates over the next 6–18 months, and for reported operational KPIs like processing time, customer satisfaction, and fraud-decision stability after integration.
Leading Boston-based bank focused on outstanding client experience unifies multiple legacy systems onto nCino’s comprehensive platform
WILMINGTON, N.C., Nov. 06, 2025 (GLOBE NEWSWIRE) -- nCino, Inc. (NASDAQ: NCNO), the leading provider of intelligent, best-in-class banking solutions, today announced that Eastern Bank has expanded its loan origination and operations platform with nCino, selecting the Company's Consumer Banking and Mortgage solutions to complement its existing Commercial Banking Solution, creating a connected lending ecosystem across the product lines.
By connecting the platforms and customer data across product lines, Eastern Bank aims to enhance convenience and avoid friction points that previously required customers to navigate different systems for different loan types. The project will also incorporate best-in-class partner, Alloy, for enhanced fraud and identity decisioning capabilities across the Bank’s lending products. Zennify, a specialized data, AI, and customer experience consulting partner, will deliver the Consumer Banking and Mortgage implementations.
"When we saw the tangible results nCino delivered for our commercial business – faster processing, improved customer satisfaction, more efficient operations – growing the relationship to other areas became a logical step to consider," said Donald Westermann, Executive Vice President, Chief Information Officer of Eastern Bank. "The more convenient and valuable experience for our customers and colleagues made expanding to Consumer and Mortgage an obvious strategic choice. Meeting our customers with solutions that work best for them is our focus and we look forward to serving them via a holistic solution, whether they need a commercial line of credit, a home mortgage, or a personal loan – all from the same industry leading platform."
"Seeing the positive difference our product has made for Eastern Bank demonstrates what we see time and again – when banks experience nCino's impact in one area, they want that same experience across other areas," said Paul Clarkson, Executive Vice President of Global Revenue at nCino. "We're proud to work with forward-thinking, innovative institutions like Eastern Bank as they build the future of banking."
About nCino
nCino (NASDAQ: NCNO) is powering a new era in financial services. The Company was founded to help financial institutions digitize and reengineer business processes to boost efficiencies and create better banking experiences. With over 2,700 customers worldwide - including community banks, credit unions, independent mortgage banks, and the largest financial entities globally - nCino offers a trusted platform of best-in-class, intelligent solutions. By integrating artificial intelligence and actionable insights into its platform, nCino is helping financial institutions consolidate legacy systems to enhance strategic decision-making, improve risk management, and elevate customer satisfaction by cohesively bringing together people, AI and data. For more information, visit www.ncino.com.
About Eastern Bank
Founded in 1818, Eastern Bank is Greater Boston’s leading local bank with approximately 110 branch locations serving communities in eastern Massachusetts, southern and coastal New Hampshire, Rhode Island and Connecticut. As of September 30, 2025, Eastern had approximately
Media Contact
Riley Keyzer
press@ncino.com
Forward-Looking Statements: This press release contains forward-looking statements about nCino's financial and operating results, which include statements regarding nCino’s future performance, outlook, guidance, the benefits from the use of nCino’s solutions, our strategies, and general business conditions. Forward-looking statements generally include actions, events, results, strategies and expectations and are often identifiable by use of the words “believes,” “expects,” “intends,” “anticipates,” “plans,” “seeks,” “estimates,” “projects,” “may,” “will,” “could,” “might,” or “continues” or similar expressions and the negatives thereof. Any forward-looking statements contained in this press release are based upon nCino’s historical performance and its current plans, estimates, and expectations and are not a representation that such plans, estimates, or expectations will be achieved. These forward-looking statements represent nCino’s expectations as of the date of this press release. Subsequent events may cause these expectations to change and, except as may be required by law, nCino does not undertake any obligation to update or revise these forward-looking statements. These forward-looking statements are subject to known and unknown risks and uncertainties that may cause actual results to differ materially including, but not limited to risks associated with (i) adverse changes in the financial services industry, including as a result of customer consolidation or bank failures; (ii) adverse changes in economic, regulatory, or market conditions, including as a direct or indirect consequence of higher interest rates; (iii) risks associated with acquisitions we undertake, (iv) breaches in our security measures or unauthorized access to our customers’ or their clients' data; (v) the accuracy of management’s assumptions and estimates; (vi) our ability to attract new customers and succeed in having current customers expand their use of our solution, including in connection with our migration to an asset-based pricing model; (vii) competitive factors, including pricing pressures and migration to asset-based pricing, consolidation among competitors, entry of new competitors, the launch of new products and marketing initiatives by our competitors, and difficulty securing rights to access or integrate with third party products or data used by our customers; (viii) the rate of adoption of our newer solutions and the results of our efforts to sustain or expand the use and adoption of our more established solutions; (ix) fluctuation of our results of operations, which may make period-to-period comparisons less meaningful; (x) our ability to manage our growth effectively including expanding outside of the United States; (xi) adverse changes in our relationship with Salesforce; (xii) our ability to successfully acquire new companies and/or integrate acquisitions into our existing organization; (xiii) the loss of one or more customers, particularly any of our larger customers, or a reduction in the number of users our customers purchase access and use rights for; (xiv) system unavailability, system performance problems, or loss of data due to disruptions or other problems with our computing infrastructure or the infrastructure we rely on that is operated by third parties; (xv) our ability to maintain our corporate culture and attract and retain highly skilled employees; and (xvi) the outcome and impact of legal proceedings and related fees and expenses.
FAQ
What did nCino announce about Eastern Bank on November 6, 2025 (NCNO)?
How will the nCino implementation affect Eastern Bank’s lending products (NCNO)?
Which partners will be involved in Eastern Bank’s nCino deployment (NCNO)?
Does the announcement state any financial impact or timeline for NCNO or Eastern Bank?
Why did Eastern Bank expand nCino across product lines (NCNO)?
