Sunnova Appoints Paul Mathews as Executive Vice President, Chief Operating Officer

Rhea-AI Summary

Sunnova Energy International Inc. (NYSE: NOVA) appoints Paul Mathews as Executive Vice President, Chief Operating Officer. Mr. Mathews has shown exceptional leadership, resulting in significant improvements in customer service capabilities, operational efficiencies, and reduced service backlog. With a background at UPS, he brings extensive experience in strategic planning and operational strategies. Sunnova's CEO praises Mathews' role in transforming operational landscape and looks forward to his continued contributions.

HOUSTON--(BUSINESS WIRE)-- Sunnova Energy International Inc. ("Sunnova") (NYSE: NOVA), an industry-leading adaptive energy services company, announced today the appointment of Paul Mathews to Executive Vice President, Chief Operating Officer, effective immediately.

(Photo: Business Wire)

Mr. Mathews, who joined Sunnova in January 2023 as Executive Vice President, Service and Supply Chain, has demonstrated exceptional leadership in enhancing customer service and operational efficiencies. Under his leadership, Sunnova has significantly improved its customer service capabilities, resulting in a 75% reduction in service backlog, a 79% decrease in the average age of service work, and a 46% year-over-year reduction in escalated customer complaints.

Prior to Sunnova, Mr. Mathews spent nearly two decades serving in a variety of leadership roles of increasing responsibility at UPS, including President of U.S. Industrial Engineering and President of Engineering – Strategy and Planning. In these roles, Mr. Mathews led mid-term and long-term strategic planning for the UPS industrial engineering and global engineering transformation, including planning and executing global engineering and operations strategies to reduce expenses and improve operational efficiencies.

“We are very fortunate to have Paul Mathews on our executive team as an industry leader who is dedicated to fostering a culture of collaboration and meritocracy, with a customer-centric mindset,” said William J. (John) Berger, Chief Executive Officer at Sunnova. “This well-deserved appointment is a reflection of the pivotal role Paul has played in transforming our operational landscape, which has resulted in significant improvements to Sunnova’s service delivery and efficiency. As COO, Paul will continue to steer our operations towards even greater efficiency and innovation, aligning with our strategic goals and enhancing our competitive edge in our industry.”

As Sunnova’s Executive Vice President, Chief Operating Officer, Mr. Mathews will lead the following teams within Sunnova: Field Service, Supply Chain, Procurement, Industrial Engineering, Customer Care, Real Estate, Quality Assurance/ Quality Control, Fulfillment, Software and Business Technology, with a focus on delivering on the company’s commitment to customer service, as well as driving operational leverage and efficiencies.

“I am very proud of the work we have been able to accomplish during my time at Sunnova, and in this new role I look forward to leading these dedicated and talented teams as we continue to deliver on our customer service commitments,” said Mr. Mathews. “I am eager to foster cross-functional collaboration throughout the organization to achieve our strategic objectives and drive Sunnova's mission of powering energy independence."

About Sunnova

Sunnova Energy International Inc. (NYSE: NOVA) is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses. Through its adaptive energy platform, Sunnova provides a better energy service at a better price to deliver its mission of powering energy independence. For more information, visit http://www.sunnova.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240226373072/en/

Sunnova Media:

Ryan Bechtold

Ryan.Bechtold@sunnova.com

Sunnova Investor:

Rodney McMahan

877-770-5211

IR@sunnova.com

Source: Sunnova Energy International Inc.

FAQ

Who has Sunnova appointed as Executive Vice President, Chief Operating Officer?

Sunnova has appointed Paul Mathews as Executive Vice President, Chief Operating Officer.

What improvements has Sunnova seen under Paul Mathews' leadership?

Under Paul Mathews' leadership, Sunnova has seen a 75% reduction in service backlog, a 79% decrease in the average age of service work, and a 46% year-over-year reduction in escalated customer complaints.

What is Paul Mathews' background before joining Sunnova?

Before joining Sunnova, Paul Mathews spent nearly two decades at UPS in various leadership roles, including President of U.S. Industrial Engineering and President of Engineering – Strategy and Planning.

Which teams will Paul Mathews lead as the COO of Sunnova?

As the COO of Sunnova, Paul Mathews will lead teams such as Field Service, Supply Chain, Procurement, Industrial Engineering, Customer Care, Real Estate, Quality Assurance/Quality Control, Fulfillment, Software and Business Technology.

What is Sunnova's CEO's opinion of Paul Mathews?

Sunnova's CEO, William J. (John) Berger, praises Paul Mathews for his role in transforming the operational landscape and looks forward to his continued contributions.