All 15 Maplewood Senior Living Communities and Inspῑr Carnegie Hill Receive Reputation.com's Esteemed Awards
Rhea-AI Summary
Maplewood Senior Living announced that all 15 of its communities and Inspῑr Carnegie Hill have received Reputation.com's 2025 Awards for exceptional customer experience. Five Maplewood communities achieved scores of 900+, while Inspῑr Carnegie Hill and Maplewood at Orange maintained 800+ scores for the second consecutive year. Nine additional communities joined the 800+ list for the first time.
The Reputation Score, measured on a scale of 0-1000, evaluates factors including review sentiment, volume, response rate, social engagement, and search impressions. The awards recognize locations scoring 800 or higher, with a new 900+ category introduced this year.
Maplewood Senior Living operates 16 upscale senior living communities across five states, including their flagship ultra-luxury brand Inspῑr, developed in partnership with Omega Healthcare Investors (NYSE: OHI).
Positive
- All 16 communities achieved high reputation scores (800+ or 900+)
- Five communities achieved elite 900+ scores
- Two facilities maintained 800+ scores for second consecutive year
- Nine new communities added to 800+ list
Negative
- None.
News Market Reaction – OHI
In the trading session that priced this news, OHI gained 0.45%, reflecting a mild positive market reaction.
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Leading Platform in Reputation Experience Management Awards 2025 Winners for Going Above and Beyond on Delivering Brand Promises
"At Maplewood Senior Living, our unwavering commitment to resident-centered care has consistently translated into exceptional satisfaction scores from both residents and their families. The Reputation Awards reflect what matters most to us – the voices of those we serve every day," stated Morgan Iorio, Corporate Director of Business and Reputation. "Achieving scores of 800+ and even 900+ across all our communities demonstrates that our approach of personalizing experiences, fostering meaningful connections, and delivering innovative wellness programs truly resonates with families. These recognition metrics aren't just numbers – they represent thousands of positive interactions and testimonials from residents and families who have entrusted us with their care journey."
Winners on the 2025 list have proven that they put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed. Reputation award winners consistently collect, understand, and apply consumer feedback so that they can make data-driven decisions to deliver the best possible experiences and establish a best-in-class reputation.
- 900+ Awarded to Five Maplewood communities:
Maplewood atDanbury, CT Maplewood atChardon, OH Maplewood atWeston, MA Maplewood atCuyahoga Falls, OH Maplewood atTwinsburg, OH
- 800+ Award
- Inspīr Carnegie Hill, NYC, the flagship of
Maplewood's ultra-luxury senior living brand, achieved this for the second consecutive year. Maplewood atOrange, CT , achieved this for the second consecutive year.- Nine additional
Maplewood communities joined the 800+ list for the first time, including: Connecticut : Maplewood at Stony Hill (Bethel ),Maplewood atDarien ,Maplewood at Strawberry Hill (East Norwalk ),Maplewood atNewtown , andMaplewood atSouthport .Massachusetts : Maplewood atBrewster ,Maplewood at Mayflower Place, andMaplewood at Mill Hill (West Yarmouth ).New Jersey :Maplewood atPrinceton .
Since the inception of the Award in 2021, Reputation.com identifies winners through a meticulous analysis of location scores, honoring those with a Reputation Score of 800 (on a scale of 0-1000) or higher – and for the first time this year, 900 or higher. These scores signify that the company is dedicated to exceptional customer service satisfaction and brand trust.
The Reputation Score evaluates various factors, including review sentiment, volume, response rate, social engagement, and search impressions. Attaining a score of 800 or above signifies the company's outstanding commitment to managing online customer feedback and delivering on superior customer experience.
Links to Award lists: https://reputation.com/800-award-winners/2025-us-healthcare-locations-800-award-winners/
About Maplewood Senior Living:
Maplewood Senior Living is known for its upscale senior living residences, offering a broad range of premier services, amenities, and care to its residents. Based in
About Inspīr
Inspīr is a new, luxury senior living brand offering a different approach to living for discerning older adults in urban markets. The brand represents the convergence of luxury accommodations, exceptional hospitality, cutting-edge technology, whole-person wellness and world-class care. The brand's flagship senior living residence, Inspīr Carnegie Hill, is located at 1802 Second Avenue at 93rd Street, in the heart of
Press contact:
Maplewood@Hundredstoriespr.com
646-258-0026
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SOURCE Maplewood Senior Living