Old National Receives 2026 Trust in Banking Award
Old National (NASDAQ: ONB) was named recipient of the Customer Confidence Award at Quavo’s 2026 Trust in Banking Awards on January 22, 2026, recognizing the bank for the highest satisfaction rate in client dispute resolution management.
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Rhea-AI Summary
Old National (NASDAQ: ONB) was named recipient of the Customer Confidence Award at Quavo’s 2026 Trust in Banking Awards on January 22, 2026, recognizing the bank for the highest satisfaction rate in client dispute resolution management.
Quavo singled out Old National for fair dispute decisions and rapid resolution; the awards cover eight dispute-service categories. Old National reported approximately $72 billion in assets and $37 billion in assets under management and is described as the sixth largest commercial bank headquartered in the Midwest and among the top 25 U.S. banking companies.
Details
News Market Reaction – ONB
On Jan 22, the day this news came out, ONB closed 0.92% above the previous close.
Data tracked by StockTitan Argus for the Jan 22 session.
Key Figures
- Total assets
- $72 billion
- Old National assets as stated in article
- Assets under management
- $37 billion
- Old National AUM as stated in article
- Trust in Banking Awards
- 2nd annual
- Edition of Quavo’s Trust in Banking Awards
- Award categories
- 8 institutions
- Top 8 financial institutions honored across categories
- Civic recognition
- The Civic 50
- Named one of the 50 most community-minded companies in 2025
- Bank size ranking
- 6th largest
- Sixth largest commercial bank headquartered in the Midwest
Historical Context
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Announced timing for Q4 and full-year 2025 results and conference call.
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Launched Client Appreciation Week with events and a $10,000 prize drawing.
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Declared quarterly cash dividends on common and preferred stock.
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Expanded 1834 wealth management business into Naples, Florida market.
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Earned 2026 Military Friendly® Employer designation at Bronze level.
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
Key Terms
assets under management financial
chargeback disputes financial
provisional credits financial
turnkey managed service technical
AI-generated analysis. How Rhea-AI works. Not financial advice.
EVANSVILLE, Ind., Jan. 22, 2026 (GLOBE NEWSWIRE) -- (NASDAQ: ONB) – Old National Bancorp (“Old National”) has been named the recipient of the “Customer Confidence Award” as part of Quavo’s 2nd annual Trust in Banking Awards for 2026. The award recognizes the bank with the highest satisfaction rate for client dispute resolution management.
“We’re honored to bestow the Customer Confidence Award to Old National, whose excellence in fair dispute decisions demonstrates a clear commitment to fostering trust and delivering a superior experience to accountholders,” said Quavo Client Account Manager Derrick Donsbach.
Quavo is a leading agentic AI disputes technology partner and strategic advisor for financial institutions.
“Resolving client disputes and fraud concerns quickly and with great care is fundamental to how we support the people and organizations who trust us,” said Old National Chief Operations Officer Jeff Newcom. “We are honored to receive this recognition, because it reflects the urgency and dedication that we bring to protecting our clients and ensuring their issues are resolved with the best possible outcomes.”
The Trust in Banking Awards honors the top 8 financial institutions in the categories of Resolution Rockstar Award (achieving exceptional speed in resolving disputes), Customer Confidence Award (reflecting a high satisfaction rate with investigation outcomes), Swift Solver Award (delivering provisional credits swiftly), Trailblazer in Trust Award (excelling in first-call resolutions), Service Simplified Award (simplifying the claims filing process by delivering a digital-first experience), Efficiency Excellence Award (exceptional operational efficiency and productivity in managing disputes), Accuracy Advocate Award (high success rate in chargeback disputes), and the Flexibility in Action Award (adopting innovative technology with a steadfast focus to empower internal teams and elevate the member experience).
“We are committed to disrupting the fraud and disputes industry through measurable results,” said Quavo CEO & Co-Founder Joseph McLean. “The Trust in Banking Awards recognize institutions that are redefining what’s possible by delivering superior dispute experiences, strengthening accountholder relationships, and advancing transparency through smarter automation and clear, measurable outcomes.”
ABOUT OLD NATIONAL
Old National Bancorp (NASDAQ: ONB) is the holding company of Old National Bank. As the sixth largest commercial bank headquartered in the Midwest, Old National proudly serves clients primarily in the Midwest and Southeast. With approximately
ABOUT QUAVO, INC.
Quavo is a leading technology partner and strategic advisor, helping financial institutions (FIs) build trust-driven customer relationships through faster, more transparent dispute resolutions. Our mission is to restore financial trust by simplifying fraud and disputes. Quavo's award-winning technology automates the entire dispute lifecycle, from intake to resolution. FIs can pair this end-to-end solution with our expert-led back-office investigation team in one turnkey managed service. Scalable for institutions of all sizes, Quavo’s solutions reduce losses, ensure compliance, and enhance customer loyalty. Learn more at quavo.com.
Investor Relations:
Lynell Durchholz
(812) 464-1366
lynell.durchholz@oldnational.com
Media Relations:
Rick Vach
(904) 535-9489
rick.vach@oldnational.com
FAQ
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