Old National Receives 2026 Trust in Banking Award

Rhea-AI Summary

Old National (NASDAQ: ONB) was named recipient of the Customer Confidence Award at Quavo’s 2026 Trust in Banking Awards on January 22, 2026, recognizing the bank for the highest satisfaction rate in client dispute resolution management.

Quavo singled out Old National for fair dispute decisions and rapid resolution; the awards cover eight dispute-service categories. Old National reported approximately $72 billion in assets and $37 billion in assets under management and is described as the sixth largest commercial bank headquartered in the Midwest and among the top 25 U.S. banking companies.

News Market Reaction

+0.92%

1 alert

+0.92% News Effect

On the day this news was published, ONB gained 0.92%, reflecting a mild positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Key Figures

Total assets: $72 billion Assets under management: $37 billion Trust in Banking Awards: 2nd annual +3 more

6 metrics

Total assets $72 billion Old National assets as stated in article

Assets under management $37 billion Old National AUM as stated in article

Trust in Banking Awards 2nd annual Edition of Quavo’s Trust in Banking Awards

Award categories 8 institutions Top 8 financial institutions honored across categories

Civic recognition The Civic 50 Named one of the 50 most community-minded companies in 2025

Bank size ranking 6th largest Sixth largest commercial bank headquartered in the Midwest

Market Reality Check

Price: $25.88 Vol: Volume 4,244,470 vs 20-da...

high vol

$25.88 Last Close

Volume Volume 4,244,470 vs 20-day average 2,561,348 (relative volume 1.66), indicating elevated interest ahead of this award news. high

Technical Trading above 200-day MA, with price 24.02 vs 200-day MA at 21.58.

Peers on Argus

ONB gained 4.89% with elevated volume while key peers CBSH, CFR, WTFC, ZION and ...

ONB gained 4.89% with elevated volume while key peers CBSH, CFR, WTFC, ZION and UMBF also showed gains between 1.99% and 3.72%. Scanner data, however, does not flag a coordinated sector momentum move, suggesting ONB’s reaction leaned more company-specific.

Historical Context

5 past events · Latest: Jan 05 (Neutral)

Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Jan 05	Earnings schedule	Neutral	+1.6%	Announced timing for Q4 and full-year 2025 results and conference call.
Nov 18	Client program	Positive	+0.9%	Launched Client Appreciation Week with events and a $10,000 prize drawing.
Nov 12	Dividend declaration	Positive	-0.9%	Declared quarterly cash dividends on common and preferred stock.
Nov 12	Wealth expansion	Positive	+0.0%	Expanded 1834 wealth management business into Naples, Florida market.
Nov 11	Employer award	Positive	-0.2%	Earned 2026 Military Friendly® Employer designation at Bronze level.

Pattern Detected

Recent stakeholder- and reputation-focused news (dividends, awards, client programs) has produced mixed price reactions, with both gains and modest pullbacks following generally positive announcements.

Recent Company History

Over the last few months, Old National has reported several brand- and client-focused milestones. An earnings release schedule on Jan 5, 2026 saw a +1.55% move, while Client Appreciation Week and a $10,000 prize drawing in November 2025 coincided with a +0.91% reaction. Dividend declarations and recognition such as the 2026 Military Friendly® Employer award showed slight negative moves. Today’s Trust in Banking recognition continues this pattern of franchise-strengthening, reputation-oriented news.

Market Pulse Summary

This announcement highlights Old National’s recognition for client dispute resolution through Quavo’...

Analysis

This announcement highlights Old National’s recognition for client dispute resolution through Quavo’s Trust in Banking Awards, reinforcing its focus on service quality and fraud resolution. Combined with its scale of $72 billion in assets and $37 billion in assets under management, this supports a narrative of operational competence and client trust. Investors tracking the story may watch how upcoming earnings, capital allocation, and further client-experience metrics build on this reputation signal.

Key Terms

assets under management, chargeback disputes, provisional credits, turnkey managed service

4 terms

assets under management financial

"With approximately $72 billion of assets and $37 billion of assets under management..."

Assets under management (AUM) is the total value of all the investments that a financial company or fund is responsible for overseeing on behalf of its clients. It’s like a big bucket that shows how much money the firm is managing for people or organizations. A higher AUM often indicates a larger, more trusted company, and it can influence how much money they earn and the services they can offer.

chargeback disputes financial

"Accuracy Advocate Award (high success rate in chargeback disputes)..."

A chargeback dispute occurs when a customer or their bank reverses a card payment and the merchant contests that reversal, presenting evidence to keep the sale. Think of it like a buyer returning an item and the seller arguing they delivered as promised; outcomes affect a company’s revenue, payment processing costs, and reputation with banks, so frequent or large disputes can signal operational or fraud problems that matter to investors.

provisional credits financial

"Swift Solver Award (delivering provisional credits swiftly)..."

Provisional credits are temporary, reversible amounts a bank or company posts to a customer’s account while a disputed transaction, refund or investigation is being resolved. Think of it as a short-term refund or IOU that restores a balance immediately but can be reversed if the final review finds the charge was valid; for investors, these entries can impact reported cash, liabilities and reserves and signal potential future adjustments or regulatory scrutiny.

turnkey managed service technical

"back-office investigation team in one turnkey managed service."

A turnkey managed service is a ready-to-use solution provided and operated by a third party, where the vendor builds, hosts and runs a product or system so the buyer can start using it immediately without handling setup or daily maintenance. For investors, it signals predictable, recurring revenue and lower capital spending for customers, which can mean steadier cash flow for the provider but also concentrated operational risk if the vendor underdelivers.

AI-generated analysis. Not financial advice.

EVANSVILLE, Ind., Jan. 22, 2026 (GLOBE NEWSWIRE) -- (NASDAQ: ONB) – Old National Bancorp (“Old National”) has been named the recipient of the “Customer Confidence Award” as part of Quavo’s 2^nd annual Trust in Banking Awards for 2026. The award recognizes the bank with the highest satisfaction rate for client dispute resolution management.

“We’re honored to bestow the Customer Confidence Award to Old National, whose excellence in fair dispute decisions demonstrates a clear commitment to fostering trust and delivering a superior experience to accountholders,” said Quavo Client Account Manager Derrick Donsbach.

Quavo is a leading agentic AI disputes technology partner and strategic advisor for financial institutions.

“Resolving client disputes and fraud concerns quickly and with great care is fundamental to how we support the people and organizations who trust us,” said Old National Chief Operations Officer Jeff Newcom. “We are honored to receive this recognition, because it reflects the urgency and dedication that we bring to protecting our clients and ensuring their issues are resolved with the best possible outcomes.”

The Trust in Banking Awards honors the top 8 financial institutions in the categories of Resolution Rockstar Award (achieving exceptional speed in resolving disputes), Customer Confidence Award (reflecting a high satisfaction rate with investigation outcomes), Swift Solver Award (delivering provisional credits swiftly), Trailblazer in Trust Award (excelling in first-call resolutions), Service Simplified Award (simplifying the claims filing process by delivering a digital-first experience), Efficiency Excellence Award (exceptional operational efficiency and productivity in managing disputes), Accuracy Advocate Award (high success rate in chargeback disputes), and the Flexibility in Action Award (adopting innovative technology with a steadfast focus to empower internal teams and elevate the member experience).

“We are committed to disrupting the fraud and disputes industry through measurable results,” said Quavo CEO & Co-Founder Joseph McLean. “The Trust in Banking Awards recognize institutions that are redefining what’s possible by delivering superior dispute experiences, strengthening accountholder relationships, and advancing transparency through smarter automation and clear, measurable outcomes.”

ABOUT OLD NATIONAL
Old National Bancorp (NASDAQ: ONB) is the holding company of Old National Bank. As the sixth largest commercial bank headquartered in the Midwest, Old National proudly serves clients primarily in the Midwest and Southeast. With approximately $72 billion of assets and $37 billion of assets under management, Old National ranks among the top 25 banking companies headquartered in the United States. Tracing our roots to 1834, Old National focuses on building long-term, highly valued partnerships with clients while also strengthening and supporting the communities we serve. In addition to providing extensive services in consumer and commercial banking, Old National offers comprehensive wealth management and capital markets services. For more information and financial data, please visit Investor Relations at oldnational.com. In 2025, Points of Light again named Old National one of "The Civic 50" -- an honor reserved for the 50 most community-minded companies in the United States.

ABOUT QUAVO, INC.
Quavo is a leading technology partner and strategic advisor, helping financial institutions (FIs) build trust-driven customer relationships through faster, more transparent dispute resolutions. Our mission is to restore financial trust by simplifying fraud and disputes. Quavo's award-winning technology automates the entire dispute lifecycle, from intake to resolution. FIs can pair this end-to-end solution with our expert-led back-office investigation team in one turnkey managed service. Scalable for institutions of all sizes, Quavo’s solutions reduce losses, ensure compliance, and enhance customer loyalty. Learn more at quavo.com.

Investor Relations:
Lynell Durchholz
(812) 464-1366
lynell.durchholz@oldnational.com

Media Relations:
Rick Vach
(904) 535-9489
rick.vach@oldnational.com

FAQ

What award did Old National (ONB) win on January 22, 2026?

Old National won the Customer Confidence Award at Quavo’s 2026 Trust in Banking Awards.

Why did Old National (ONB) receive the Customer Confidence Award?

The award recognized Old National for the highest satisfaction rate in client dispute resolution management.

How large is Old National (ONB) in assets after the 2026 award announcement?

Old National reported about $72 billion in assets and $37 billion in assets under management.

Does the Quavo Trust in Banking Awards cover other dispute categories besides customer satisfaction?

Yes; the awards include eight categories such as Resolution Rockstar, Swift Solver, and Accuracy Advocate.

Will the Customer Confidence Award materially change Old National’s guidance or financials for 2026?

The announcement is an award recognition and does not provide any changed financial guidance or quantified financial impact.