Big Boy Improves Cost and Efficiency with Oracle Payment and Inventory Management Tech

Rhea-AI Summary

Big Boy Restaurant Group has selected Oracle MICROS Simphony Point of Sale and Payment Cloud Service to enhance its operations. This partnership aims to streamline the ordering and payment process, improving data management for inventory and potential ghost kitchens. Matthew Gilmour, IT Director, highlights that Oracle Payment Cloud will help reduce credit card processing fees, leading to increased savings. The technology promises modern ordering options like contactless payments and efficient operations through comprehensive analytics. Big Boy plans to integrate these systems with delivery services, enhancing customer experience.

Positive

• Big Boy gains enhanced operational efficiency with Oracle's technology.
• Utilization of Oracle Payment Cloud reduces credit card processing fees.
• Access to real-time inventory management and analytics boosts business performance.
• Introduction of flexible payment options enhances customer satisfaction.
• Integration with delivery platforms facilitates greater sales opportunities.

Negative

• None.

Iconic restaurant chain selects Oracle MICROS Simphony Point of Sale and Payment Cloud Service to streamline its operations while better serving diners

AUSTIN, Texas, Jan. 18, 2023 /PRNewswire/ -- American restaurant brand Big Boy Restaurant Group, LLC, founded in 1936, has ordered up Oracle to modernize its systems and support its legacy of great customer service. With MICROS Simphony Cloud Point of Sale (POS) and Oracle Payment Cloud Service, the chain will be able to streamline its ordering and payment processing across the entire system, while also better using data to manage inventory and new opportunities such as ghost kitchens. 

Big Boy Restaurant Group, LLC, orders up Oracle MICROS Simphony POS and Payment Cloud Service to better serve diners.

"As our brand continues to evolve, we needed an enterprise-grade solution that could meet our changing demands and become our forever POS," said Matthew Gilmour, Director of Information Technology at Big Boy Restaurant Group, LLC. "For us, one of the key benefits of Oracle Payment Cloud is its ability to help reduce credit card processing rates. By leveraging the latest technologies and industry-leading security measures, Oracle Payment Cloud enables us to process transactions more efficiently and securely, which will ultimately lead to lower fees and increased savings. Oracle made the entire process from sales to implementation a seamless and effortless experience."

Cloud on the menu

Home to the original Big Boy Burger, Slim Jim, and its Classic Blockbuster Breakfast, Big Boy has been a mainstay in American history for 86 years. Big Boy restaurants and its iconic mascot have been featured in everything from a Stan Lee-authored comic book to films such as Heat and Austin Powers: International Man of Mystery.

With Oracle, the brand will be able to continue to modernize its operations and customer service while preparing for the future. For example, Big Boy plans to leverage the comprehensive analytics and reporting and mobile order entry, table management, smart cash, and real-time inventory management capabilities in Oracle's restaurant commerce platform to increase efficiency across it business and reduce waste. And with the addition of Payment Cloud Service, the brand can offer diners a range of order and payment options, including contactless and mobile, at a fraction of the costs of traditional payment processing. Combined, these capabilities make for a more efficient, flexible, and convenient guest experience, increasing customer and staff satisfaction levels across Big Boy's restaurant footprint.

Big Boy's also plans to leverage the platform's open API and partner integrations to support its delivery and marketing efforts. By leveraging these solutions, Big Boy can increase sales by effectively promoting its brand and offerings, as well as simplify the third-party ordering and fulfillment process across delivery services such as DoorDash and GrubHub. Future integration plans include considering drive-thru, self-checkout kiosks, and QR code ordering. Oracle's kitchen displays with priority ordering not only streamline operations for Big Boy's ghost kitchens, but also provide a valuable revenue boost by enabling efficient fulfillment of orders for multiple brands.

"Big Boy is a mainstay in American culture that continues to evolve its operations to meet today's requirements, while maintaining that familiar menu and feel its diners have relied upon for decades," said Simon de Montfort Walker, Senior Vice President and General Manager of Oracle Food and Beverage. "Oracle's technology can help them reduce cost and complexity, while giving its kitchen and front of the house staff modern technology to do their jobs more efficiently, and customers the modern ordering and payment options they expect."

Visit Oracle Food and Beverage and Oracle Payments Cloud Service to learn more.

About Oracle Food & Beverage
Oracle Food and Beverage, formerly MICROS, brings 45 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks
Oracle, Java, and MySQL are registered trademarks of Oracle Corporation. Big Boy and Slim Jim are registered trademarks of Big Boy Restaurant Group, LLC.

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SOURCE Oracle

FAQ

What technology did Big Boy Restaurant Group implement from Oracle?

Big Boy Restaurant Group implemented Oracle MICROS Simphony Point of Sale and Oracle Payment Cloud Service.

How will Oracle's technology benefit Big Boy Restaurant Group?

Oracle's technology will streamline operations, reduce credit card processing fees, and improve inventory management.

What date was the partnership between Big Boy and Oracle announced?

The partnership was announced on January 18, 2023.

What improvements can customers expect from Big Boy's new systems?

Customers can expect improved ordering options, including contactless payments, and enhanced service efficiency.

How does the new technology impact Big Boy's sales strategies?

The new technology allows Big Boy to integrate with delivery services and promote its brand more effectively.