Hibbett Drafts Oracle Cloud to Improve In-Store Shopping Experiences

Rhea-AI Summary

Athletic-inspired fashion retailer Hibbett is enhancing its customer experience by adopting the Oracle retail cloud platform. With over 1,133 stores in 36 states, Hibbett aims to provide personalized interactions that promote customer loyalty and increase sales. The integration of Oracle Retail Xstore Point-of-Service and Oracle Retail Store Inventory Operations Cloud Service will enable staff to have real-time access to merchandise information. Hibbett’s commitment to customer satisfaction is further supported by the Oracle Retail Customer Engagement Cloud Service, allowing associates to better serve customers with tailored recommendations and improved inventory management.

Positive

• Hibbett's adoption of Oracle's cloud platform is expected to enhance customer experience and loyalty.
• Integration of Oracle Retail services enables associates to access real-time inventory data, improving service efficiency.
• This partnership allows Hibbett to deliver personalized shopping experiences at scale.

Negative

• None.

Athletic-inspired fashion retailer adopts the Oracle retail cloud platform to deliver more personalized interactions that support customer loyalty and sales

BIRMINGHAM, Ala. and AUSTIN, Texas, March 14, 2023 /PRNewswire/ -- Hibbett Retail, Inc. delivers cutting-edge footwear and fashion to consumers across 1,133 stores in 36 states. To provide its customers with a winning in-store shopping experience, the retailer has drafted the latest Oracle retail cloud platform technology. By upgrading its mobile Oracle Retail Xstore Point-of-Service systems and adding Oracle Retail Store Inventory Operations Cloud Service, associates will always have an accurate view of available merchandise across channels and be able to serve customers from anywhere in the store to increase loyalty.

"Hibbett is where fashion intersects with sport, and the elite sneaker culture thrives. So, as a company, we focus on enhancing the customer experience from 'toe-to-head®' by delivering great service with every interaction," said Tim Boggess, Vice President of Strategy, Innovation and Store Technology for Hibbett Retail. "Our customers embrace our award-winning loyalty program and expect an experience tailored to their interests and preferences. With Oracle, we can deliver this level of personalization at scale."

Hibbett is also moving to Oracle Retail Customer Engagement Cloud Service and Oracle Retail Order Broker. With these offerings, associates can easily view a customer's past purchases to recommend new styles. They will have the flexibility to ship merchandise to an adjacent store or a customer's home if the product they seek is out of stock. In addition, the brand selected Oracle Retail Assortment Planning Cloud to help it place the right assortment of footwear, apparel, and accessories in the right stores to attract and retain customers.

"By continuing to partner with Oracle, we can tap into the continuous delivery model of the cloud and reduce our investments in data centers," said Ron Blahnik, SVP and Chief Information Officer for Hibbett Retail. "The additional IT capacity allows us to focus more energy on supporting our business needs as we extend our market reach and customer expectations continue to grow and evolve." 

"Customers increasingly want a more connected, personalized experience that can't be delivered with piecemeal technology," said Mike Webster, Senior Vice President and General Manager of Oracle Retail. "With our platform, we are connecting not only systems but data, so retailers like Hibbett have the intelligence they need to deliver an endless aisle experience that keeps customers happy and continuously moving merchandise to bolster the bottom line."

About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

About Hibbett, Inc.
Hibbett, headquartered in Birmingham, Alabama, is a leading athletic-inspired fashion retailer with 1,133 Hibbett and City Gear specialty stores, located in 36 states nationwide. Hibbett has a rich history of convenient locations, personalized customer service and access to coveted footwear, apparel, and equipment from top brands like Nike, Jordan, and adidas. Consumers can browse styles, find new releases, shop looks and make purchases online or in their nearest store by visiting www.hibbett.com. Follow us @hibbettsports and @citygear on Facebook, Instagram and Twitter.

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Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

 

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SOURCE Oracle

FAQ

What technology is Hibbett using to improve customer experience in stores?

Hibbett is adopting the Oracle retail cloud platform, including Oracle Retail Xstore and Oracle Retail Store Inventory Operations Cloud Service.

How many stores does Hibbett operate?

Hibbett operates 1,133 stores across 36 states.

What is the aim of Hibbett's partnership with Oracle?

The partnership aims to enhance the customer shopping experience and support customer loyalty through personalized interactions.

Which Oracle services will Hibbett implement for better inventory management?

Hibbett will implement Oracle Retail Customer Engagement Cloud Service and Oracle Retail Order Broker to improve inventory management and customer recommendations.

How does Hibbett plan to reduce investments in data centers?

By partnering with Oracle and leveraging cloud technology, Hibbett aims to reduce investments in data centers.