Izzi Improves Customer Experience and Revenue Growth with Oracle
Izzi, a Mexican telecommunications subsidiary of Televisa Group, has significantly improved its operations by upgrading to Oracle Communications Digital Business Experience on Oracle Cloud Infrastructure (OCI). The modernization has led to a 70% reduction in billing times and 60% reduction in invoicing times, enhancing cash flow efficiency. Following its acquisition of Sky Mexico in early 2024, Izzi expanded its subscriber base to 17 million across 157 Mexican cities.
The company implemented a multicloud strategy centered on OCI, featuring Oracle FastConnect for high-bandwidth connections and dual-region hosting for enhanced reliability. The migration has resulted in improved application availability, better scalability, and reduced operating costs. Izzi plans to expand its use of Oracle's Siebel CRM features to enhance customer experience through personalized marketing campaigns.
Izzi, una filiale messicana di telecomunicazioni del Gruppo Televisa, ha migliorato significativamente le sue operazioni aggiornandosi a Oracle Communications Digital Business Experience su Oracle Cloud Infrastructure (OCI). La modernizzazione ha portato a una riduzione del 70% nei tempi di fatturazione e a una riduzione del 60% nei tempi di emissione delle fatture, migliorando l'efficienza del flusso di cassa. Dopo l'acquisizione di Sky Mexico all'inizio del 2024, Izzi ha ampliato la sua base di abbonati a 17 milioni in 157 città messicane.
L'azienda ha adottato una strategia multicloud incentrata su OCI, utilizzando Oracle FastConnect per connessioni ad alta larghezza di banda e hosting in due regioni per una maggiore affidabilità. La migrazione ha portato a una migliore disponibilità delle applicazioni, maggiore scalabilità e riduzione dei costi operativi. Izzi prevede di ampliare l'uso delle funzionalità Siebel CRM di Oracle per migliorare l'esperienza cliente attraverso campagne di marketing personalizzate.
Izzi, una filial mexicana de telecomunicaciones del Grupo Televisa, ha mejorado significativamente sus operaciones al actualizarse a Oracle Communications Digital Business Experience en Oracle Cloud Infrastructure (OCI). La modernización ha logrado una reducción del 70% en los tiempos de facturación y una reducción del 60% en los tiempos de emisión de facturas, mejorando la eficiencia del flujo de efectivo. Tras la adquisición de Sky México a comienzos de 2024, Izzi amplió su base de suscriptores a 17 millones en 157 ciudades mexicanas.
La empresa implementó una estrategia multicloud centrada en OCI, con Oracle FastConnect para conexiones de alta capacidad y alojamiento en dos regiones para mayor fiabilidad. La migración ha resultado en una mejor disponibilidad de aplicaciones, mayor escalabilidad y reducción de costos operativos. Izzi planea ampliar el uso de las funciones Siebel CRM de Oracle para mejorar la experiencia del cliente mediante campañas de marketing personalizadas.
이찌(Izzi)는 텔레비사 그룹(Televisa Group)의 멕시코 통신 자회사로, Oracle Communications Digital Business Experience를 오라클 클라우드 인프라스트럭처(OCI)로 업그레이드하여 운영을 크게 개선했습니다. 이번 현대화로 청구 시간은 70% 감소, 송장 발행 시간은 60% 감소하여 현금 흐름 효율성이 향상되었습니다. 2024년 초 스카이 멕시코(Sky Mexico)를 인수한 후, 이찌는 멕시코 157개 도시에서 가입자 수를 1,700만 명으로 확장했습니다.
회사는 OCI를 중심으로 한 멀티클라우드 전략을 도입했으며, 고대역폭 연결을 위한 Oracle FastConnect와 이중 지역 호스팅으로 신뢰성을 높였습니다. 이번 마이그레이션으로 애플리케이션 가용성이 향상되고, 확장성이 좋아졌으며 운영 비용이 절감되었습니다. 이찌는 Oracle의 Siebel CRM 기능을 확대하여 개인 맞춤형 마케팅 캠페인을 통해 고객 경험을 향상할 계획입니다.
Izzi, une filiale mexicaine de télécommunications du groupe Televisa, a considérablement amélioré ses opérations en passant à Oracle Communications Digital Business Experience sur Oracle Cloud Infrastructure (OCI). Cette modernisation a permis une réduction de 70 % des délais de facturation et une réduction de 60 % des délais d’émission des factures, améliorant ainsi l’efficacité des flux de trésorerie. Après l’acquisition de Sky Mexico début 2024, Izzi a étendu sa base d’abonnés à 17 millions dans 157 villes mexicaines.
L’entreprise a mis en place une stratégie multicloud centrée sur OCI, intégrant Oracle FastConnect pour des connexions à haute bande passante et un hébergement dans deux régions pour une meilleure fiabilité. La migration a permis d’améliorer la disponibilité des applications, la scalabilité et de réduire les coûts d’exploitation. Izzi prévoit d’élargir l’utilisation des fonctionnalités Siebel CRM d’Oracle afin d’améliorer l’expérience client grâce à des campagnes marketing personnalisées.
Izzi, eine mexikanische Telekommunikationstochter des Televisa-Konzerns, hat ihre Abläufe durch ein Upgrade auf Oracle Communications Digital Business Experience auf der Oracle Cloud Infrastructure (OCI) deutlich verbessert. Die Modernisierung führte zu einer Reduzierung der Abrechnungszeiten um 70% und einer Reduzierung der Rechnungsstellungszeiten um 60%, was die Effizienz des Cashflows steigert. Nach der Übernahme von Sky Mexico Anfang 2024 erweiterte Izzi seine Abonnentenzahl auf 17 Millionen in 157 mexikanischen Städten.
Das Unternehmen implementierte eine Multicloud-Strategie mit Fokus auf OCI, einschließlich Oracle FastConnect für Hochbandbreitenverbindungen und Hosting in zwei Regionen für erhöhte Zuverlässigkeit. Die Migration führte zu verbesserter Anwendungsverfügbarkeit, besserer Skalierbarkeit und reduzierten Betriebskosten. Izzi plant, die Nutzung der Siebel CRM-Funktionen von Oracle auszuweiten, um das Kundenerlebnis durch personalisierte Marketingkampagnen zu verbessern.
- 70% reduction in billing times and 60% reduction in invoicing times, improving cash flow
- Successful consolidation of multiple businesses including Sky Mexico acquisition onto a single platform
- Enhanced system reliability with dual-region hosting for disaster recovery
- Improved application availability, scalability, and reduced operating costs after migration to OCI
- None.
Insights
Oracle's success with Izzi shows significant enterprise traction for OCI in multi-cloud environments, strengthening Oracle's position against AWS/Azure.
This partnership between Oracle and Izzi demonstrates strong enterprise adoption of Oracle Cloud Infrastructure (OCI) in mission-critical telecommunications environments. The 70% reduction in billing times and 60% faster invoicing represent significant operational improvements that directly impact Izzi's cash flow and financial performance. These metrics aren't just technical wins—they translate to tangible business outcomes.
What's particularly notable is Izzi's implementation of Oracle as the centerpiece of a multi-cloud strategy, with Oracle FastConnect providing integration with other cloud platforms. This validates Oracle's strategic positioning as a specialized cloud provider that can coexist with and complement other major cloud platforms rather than directly competing with them head-on.
The deployment across two OCI regions for production and disaster recovery showcases enterprise-grade reliability requirements being met by Oracle's infrastructure. This multi-region implementation is exactly what large enterprises require for mission-critical applications with stringent uptime requirements.
Oracle's ability to support Izzi through a significant business transformation—the integration of Sky Mexico's 11 million subscribers—demonstrates OCI's scalability for major telecom consolidations. The expansion from 6 million to 17 million subscribers represents a substantial scaling challenge that OCI appears to be handling effectively.
The retention and expansion of this 10+ year customer relationship signals strong product satisfaction and suggests Oracle is successfully transitioning legacy customers to their cloud platforms, a crucial element of Oracle's broader cloud strategy against competitors like AWS and Azure.
Mexican telecommunications operator reduces bill run times by
"We have undergone many mergers and acquisitions over the years, including most recently with Sky Mexico, so it was important that we are able to consolidate these businesses onto a single, modern, future-ready architecture," said Edgar Mendez, General Manager of Systems Operation, Infrastructure, and LAN at Izzi. "With this upgrade to Oracle Communications Digital Business Experience, we are able to execute on our cloud strategy, immediately realize cost and operational benefits, and maintain control of our applications. This positions us well for future business growth, while also providing a solid foundation on which to execute future strategic initiatives."
Izzi provides cable broadband, fixed telephony, TV content and mobile services for more than six million subscribers in 157 cities, including
Public cloud-led modernization and growth
Oracle is at the center of Izzi's multicloud strategy, enabling Izzi to integrate applications on other clouds with the performance and cost advantages of OCI. As part of this strategy, Oracle FastConnect will provide the company with a dedicated, private, high-bandwidth connection to its applications hosted on other clouds.
In addition, Izzi has strengthened its architecture by hosting production and disaster recovery environments across two OCI regions. This helps ensure seamless scalability, enhanced redundancy, and continuous business operations, which together deliver a more reliable customer experience.
Since migrating Oracle Digital Business Experience to OCI, Izzi has seen high application availability, improved scalability, reduced operating costs, and real-time monitoring. OCI's carrier-grade platform scales effortlessly to accommodate even the most demanding workloads, ensuring smooth performance regardless of traffic surges. The operator plans to expand its usage of Oracle Digital Business Experience's customer management features—powered by Siebel CRM—to deliver new customer experiences like enhanced and cross-channel marketing campaigns for personalized care and support.
"Izzi and Sky Mexico have been successful Oracle Communications customers for more than 10 years, and we are honored that Oracle Digital Business Experience on OCI will be a foundational part of their long-term transformation strategy," said Andrew Morawski, executive vice president and general manager, Oracle Communications. "Leveraging Oracle's best-of-breed Siebel CRM technology as part of our Digital Business Experience solution supports continued business growth and the ability to pivot as the communications industry and customer expectations continue to evolve."
To learn more about Oracle Communications industry solutions, visit the Oracle Communications LinkedIn page.
About Izzi
Izzi is a commercial brand of Mexican telecommunication services and a subsidiary of Grupo Televisa. The company offers telephone, internet, and television services for consumers and businesses, with coverage in
About Oracle Communications
Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
View original content to download multimedia:https://www.prnewswire.com/news-releases/izzi-improves-customer-experience-and-revenue-growth-with-oracle-302443523.html
SOURCE Oracle
FAQ
How has Oracle Cloud Infrastructure improved Izzi's billing efficiency?
What is the current subscriber base of Izzi after acquiring Sky Mexico?
How is Izzi implementing its disaster recovery strategy with Oracle?
What are Izzi's future plans with Oracle's Digital Business Experience platform?
