New AI Agent Capabilities in Oracle Textura Help Accelerate Subcontractor Payments
Rhea-AI Summary
Oracle (NYSE: ORCL) has announced new AI agent capabilities within its Oracle Textura Payment Management Cloud Service. The integrated generative AI-powered assistant provides real-time support to help subcontractors with payment applications and related tasks.
Textura, one of the most used construction payment solutions, has processed over $1 trillion in construction payments across more than 120,000 projects, serving over 200,000 subcontractors since 2006. The platform currently handles approximately 11,500 support calls monthly.
The new AI assistant allows subcontractors to quickly check payment status, access required forms, and complete necessary documentation through simple text queries. The system provides contextualized responses and guides users through subsequent actions, such as identifying specific projects and completing pending compliance documents.
Positive
- Integration of AI assistant reduces support costs and improves efficiency
- Proven market leadership with $1 trillion in processed payments
- Large established user base of 200,000 monthly active subcontractors
- 24/7 automated support availability reduces operational overhead
Negative
- High volume of support calls (11,500/month) indicates existing system complexity
- AI implementation may require additional training and adaptation period
Insights
Oracle's new AI agent capabilities for Textura Payment Management represent a strategic enhancement to a proven revenue-generating platform that has processed over
The AI enhancement targets two key business metrics: customer experience improvement and support cost reduction. By providing 24/7 contextual assistance for payment status checks, document signing, and compliance tasks, Oracle is addressing critical friction points in construction payment workflows that directly impact project timelines and contractor relationships.
What's particularly notable is the scale of this implementation. With 200,000 subcontractors logging into Textura monthly across 120,000+ projects, even modest improvements in payment processing efficiency could translate to meaningful operational impacts for Oracle's construction industry customers. For Oracle, reducing support call volume represents a clear cost-saving opportunity while potentially improving customer retention in this vertical.
This implementation aligns with Oracle's broader enterprise strategy of embedding practical AI capabilities directly into workflow applications rather than offering standalone AI services. By focusing on specific high-friction processes within established revenue streams, Oracle is demonstrating a pragmatic approach to AI deployment that prioritizes measurable business outcomes over experimental applications.
Subcontractors can now receive real-time, personalized assistance with payment status, signing documents, and more, saving valuable time
One of the most used construction payment solutions in the industry, Textura has processed over
The new AI agent capabilities help reduce the need for support and time spent navigating screens to find the status of a pay application, invoice, or how to use the system. Subcontractors can simply type in the assistant "what is the status of my payment?" The assistant then would provide a contextualized response and subsequent actions. For example, it could bring up a list of all the projects that a subcontractor has and ask them to click which draw they are referring to. Once clicked, the assistant could note that the payment has not been released due to a lack of a signed compliance document and then provide the form for signing and submission.
"Subcontractors are essential to project success but paying them quickly and correctly is a complex process. This is the reason we created Textura and why so many contractors have adopted the solution," said Mike Antis, global vice president, Textura. "By adding agentic AI capabilities, we are taking even more time and hassle out of the payment process, especially in those vital subcontractor 'draw weeks.' With the ability to get in-app, real-time assistance 24/7, we are helping our general contractor customers improve the relationships with their subcontractors while reducing costly support calls. This enhancement helps improve the experience for the 200,000 subcontractors who log in to Textura each month, assisting them to quickly find the answers they need to get paid and focus more of their time on the job at hand."
About Oracle
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SOURCE Oracle
FAQ
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