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PagerDuty, Inc. reports developments around its digital operations management platform, the PagerDuty Operations Cloud, which uses AI, automation, incident management, customer service operations and operational workflows to coordinate time-critical response across digital services. Company updates commonly cover incident lifecycle orchestration, collaborative response, mobile incident operations, ChatOps integrations, SRE Agent capabilities and connections to observability, development and collaboration tools.
Recurring news also includes quarterly and annual financial results, annual recurring revenue commentary, product releases, AI ecosystem expansion, operations-resilience research and corporate governance changes. The company generates revenue primarily from cloud-hosted software subscription fees and term-license software subscription fees.
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PagerDuty (NYSE:PD) has been named a Leader in Forrester's Process-Centric AI For IT Operations (AIOps) Wave report for Q2 2023. The company's AIOps solution, part of the PagerDuty Operations Cloud℠, received the highest possible score in several criteria, including service map maintenance, automation and remediation, and event noise reduction.
Forrester praised PagerDuty for going beyond alerting to automate processes and workflows that accelerate resolutions. The report highlighted PagerDuty's ability to normalize event data, enrich it with remediation-specific information, and power automation workflows throughout the platform. Reference customers commended PagerDuty's event noise reduction capabilities.
PagerDuty's AIOps solution works out of the box, offering quick implementation and best-in-class results, including a 400+% ROI. The company is focused on leveraging AI and Generative AI across its Operations Cloud to help teams scale, improve efficiency, and enhance customer experience.
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