PagerDuty Named a Leader and Outperformer in 2026 GigaOm Radar for IT Incident Response Platforms for Fourth Consecutive Year

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Key Terms

ai-first operations technical

A way of running a business where artificial intelligence tools are the primary drivers of everyday work, decision-making, and customer interactions rather than an add‑on feature. Think of reorganizing a kitchen around a new, faster appliance: tasks get done faster, with fewer people, and new services become possible; for investors that can mean lower costs, faster growth, and greater competitive edge, but also new technology and regulatory risks to watch.

incident response platforms technical

Software systems that organize and automate a company’s response to security breaches, malware outbreaks, data leaks or other IT emergencies. Think of them as an emergency response center that detects problems, coordinates who does what, tracks fixes, and records what happened; they matter to investors because they help limit financial loss, protect customer data and reputation, and demonstrate control for regulators — all of which affect a company’s value and risk profile.

incident lifecycle orchestration technical

A coordinated system for detecting, responding to and resolving business disruptions—such as cyberattacks, IT outages or safety incidents—by guiding people, tools and steps through the entire event from first alert to full recovery. Think of it as a well-practiced emergency plan and conductor that keeps everyone working together so problems are fixed faster, costs and downtime are smaller, and investors face less surprise risk to earnings and reputation.

generative ai technical

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

ai-powered technical

"AI-powered" describes technology that uses artificial intelligence to perform tasks, make decisions, or analyze information automatically. It’s similar to having a highly skilled assistant that can learn from data, recognize patterns, and improve over time, helping to make processes faster and more accurate. For investors, this means better insights and more efficient operations, potentially leading to smarter investment choices.

ai agents technical

AI agents are computer programs designed to perform tasks or make decisions automatically, often by learning from data and adapting to new information. They act like virtual assistants or robots that can handle complex activities without human intervention, which can help businesses and individuals save time and improve efficiency. For investors, AI agents matter because they can enhance decision-making and automate processes that influence markets and financial outcomes.

03/24/2026 - 09:00 AM

Report highlights PagerDuty’s strengths in incident lifecycle orchestration, collaborative response and mobile incident operations

SAN FRANCISCO--(BUSINESS WIRE)-- PagerDuty, Inc. (NYSE: PD), a leader in AI-first operations management, announced it has been named a Leader and an Outperformer in the 2026 GigaOm Radar for IT Incident Response Platforms (IRP). In addition, PagerDuty achieved the highest average score across key feature evaluations in this year’s report, underscoring the strength and completeness of its platform. The report places PagerDuty in the Innovation / Platform Play quadrant and recognizes the PagerDuty Operations Cloud for its continued evolution as a centralized system of action for managing time-critical operational work.

PagerDuty has been recognized as a Leader in the GigaOm Radar for IT Incident Response Platforms for the fourth consecutive year.

Read the full 2026 GigaOm Radar for IT Incident Response Platforms here.

The GigaOm Radar evaluates vendors based on technical capabilities, innovation, product maturity, and business impact. In this year’s report, PagerDuty was recognized for strengths across key evaluation areas, including incident lifecycle orchestration, collaborative response, mobile incident operations and response capabilities.

This marks the fourth consecutive year PagerDuty has been recognized as a Leader in the GigaOm Radar for IT Incident Response Platforms. GigaOm highlights PagerDuty’s role as essential infrastructure for managing complex operational environments and coordinating incident response across distributed teams and systems.

A Platform for Coordinated Incident Response

The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle. The platform connects signals from monitoring and observability systems with automation, collaboration and development tools and operational workflows to coordinate response across teams and services.

According to the report, PagerDuty demonstrates particular strengths in several areas:

Incident lifecycle orchestration
PagerDuty unifies detection, mobilization, response execution and post-incident learning within a continuous workflow, helping organizations maintain a consistent operational narrative as incidents evolve.

Collaborative response
The platform synchronizes communications across tools such as Slack and Microsoft Teams while maintaining a unified incident timeline. PagerDuty’s Scribe Agent uses generative AI to transcribe incident calls and generate timelines in real time, helping teams maintain shared situational awareness during high-severity incidents.

Mobile incident operations
PagerDuty enables responders to mobilize teams, execute playbooks, collaborate and approve actions directly from mobile devices, supporting distributed and follow-the-sun operating models common in modern enterprise environments.

The report also recognizes PagerDuty as an Outperformer, citing the company’s continued progress in applying AI agents to automate the incident lifecycle, including the introduction of agents designed to improve coordination, reduce manual effort and accelerate operational response.

Recognized Leadership in a Maturing Incident Response Platforms Market

The 2026 GigaOm Radar for IT Incident Response Platforms evaluates 17 vendors in a market that has evolved from simple alert routing to comprehensive operational control platforms that coordinate detection, response and learning across modern digital environments. The report shows that organizations are increasingly adopting incident response platforms as centralized coordination layers that help teams manage operational complexity, maintain shared situational awareness and continuously improve reliability.

Supporting Quotes

“Incident response has evolved from isolated alerts to coordinated operational workflows that span teams, systems, and services,” said David Williams, senior vice president of Product at PagerDuty. “We’ve invested heavily in AI, automation, and intelligent workflows to help organizations reduce noise, coordinate response more effectively, and continuously learn from operational events. Being recognized by GigaOm as a Leader and Outperformer highlights the role the PagerDuty Operations Cloud plays as a platform for managing time-critical operations in modern digital environments.”

“PagerDuty is a long-established leader in incident response, widely adopted as essential infrastructure for managing time-critical operational work across IT, engineering and digital business teams,” said Stan Wisseman, principal analyst at GigaOm. “The introduction of agents such as SRE, Scribe, Insights and Shift reflects a coordinated approach to improving incident execution, collaboration and post-incident learning rather than isolated feature releases. These enhancements demonstrate continued investment in reducing responder toil and accelerating coordinated response.”

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first operations management serving more than 35,000 organizations worldwide. The PagerDuty Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the enterprise technology stack. The Platform is a system of intelligence and action, ingesting signals from over 700 integrations, to orchestrate the right response across people, machines and software. Trusted by nearly half of the Fortune 500, half of the Forbes AI 50, and approximately two-thirds of the Fortune 100, PagerDuty is essential to delivering always-on digital experiences for modern businesses. Learn more and try it for free at www.pagerduty.com.

The PagerDuty Operations Cloud

The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.