Pegasystems Inc Stock Price, News & Analysis

Pegasystems Inc. (NASDAQ: PEGA) announced multiple awards recognizing its achievements in technology innovation and organizational excellence as of March 24, 2022. Awards included rankings from the Boston Business Journal and Boston Globe, highlighting Pega's contributions to corporate culture and diversity. Additionally, Pega was awarded the Tech Cares Award for community support and received distinctions for its Pega Process AI and Ethical Bias Check products. The company emphasizes its commitment to delivering efficient and innovative solutions to enhance client and employee experiences.

Research by Pegasystems reveals that operations teams believe insufficient technology investment hinders effectiveness. Conducted by iResearch across 10 countries, the study shows 50% of operations leaders feel underfunded, while 64% assert that increased technology investment would significantly enhance team efficiency. Key findings include: 71% predict automation will transform operations, a preference for hybrid operational models, and a need for upskilling in digital competencies. The next five years are projected to bring significant changes, necessitating a focus on technology to bolster operational resilience.

Pegasystems (NASDAQ: PEGA) announced updates to its Pega Infinity™ software suite on March 22, 2022, designed to accelerate app deployment, enhance workflows, and improve customer and employee experiences. The new release includes AI-powered features like Customer Profile Viewer and Action Performance Tracker, aimed at personalizing customer interactions. With enhancements in Pega Customer Service and Pega Platform, organizations can leverage low-code innovation and automation to boost productivity and adapt to market challenges, especially amid labor shortages.

Pegasystems announces a quarterly cash dividend of $0.03 per share for Q2 2022, consistent with its ongoing dividend program. This dividend will be paid on April 15, 2022, to shareholders on record as of April 1, 2022. The company emphasizes its commitment to enhancing shareholder value through steady dividends while continuing to innovate its software solutions.

Pegasystems Inc. (NASDAQ: PEGA) announced that COO and CFO Ken Stillwell will present at three investor conferences in San Francisco. The conferences include the JMP Securities Technology Conference on March 7 at 2:30 PM PT, the KeyBanc Capital Markets Emerging Technology Summit on March 8 at 3:30 PM PT, and the Morgan Stanley Technology, Media & Telecom Conference on March 9 at 4:10 PM PT. Live webcasts will be available on Pega's Investors page. For more details on Pega's innovative software solutions, visit www.pega.com.

Pegasystems Inc. (NASDAQ: PEGA) reported strong financial results for Q4 and full-year 2021, with total revenue reaching $1.21 billion, a 19% increase from 2020. Despite this growth, the company experienced a GAAP net loss of $63.04 million for the year. The CEO highlighted robust demand for digital transformation, aiming for $1 billion in Annual Contract Value (ACV) in 2022. Guidance for 2022 expects revenue between $1.46 billion and $1.49 billion, with a projected ACV growth of 20-22%. The company is transitioning to a subscription model, enhancing profitability and cash flow.

Research by Pegasystems reveals that over half of customer service agents struggle with accurately recording customer requests. Nearly 40% admit distractions hinder their understanding of customer needs. Key findings indicate that only 51% feel confident in data accuracy, with 64% distracted during interactions. Additionally, outdated systems slow responses, with 54% of agents citing application-switching as a major issue. Training deficiencies also add to frustrations, as 51% feel inadequately trained. However, 83% believe new technologies could significantly enhance their work experience.

Pegasystems Inc. has launched two AI-driven solutions, Pega Voice AI and Messaging AI, designed to enhance customer service by analyzing live conversations. This technology assists agents by automating data entry and recommending actions during calls and chats, allowing them to focus on resolving complex customer issues. A new survey indicates that many agents struggle with manual data entry, highlighting the need for such solutions. These innovations support not only productivity but also improve employee and customer experiences, making service interactions more efficient.

Pegasystems Inc. (NASDAQ: PEGA) will announce its financial results for Q4 and fiscal year 2021 on February 16, 2022, after market close. A conference call and audio-only webcast will follow at 5:00 p.m. EST, open to the public and investors. Participants can join by dialing 1-800-437-2398 (domestic) or 1-323-994-2093 (international) or via an online webcast. A replay will be available on Pega's website.