Pegasystems Inc Stock Price, News & Analysis

Pegasystems (NASDAQ: PEGA) has scheduled its fourth quarter and fiscal year 2024 financial results announcement for Wednesday, February 12, 2025, after market close. The company will host a conference call and audio webcast on Thursday, February 13, 2025, at 8:00 a.m. EST.

Investors and the public can participate in the Q&A session by dialing 1 (800) 715-9871 (domestic) or 1 (646) 307-1963 (international) using Conference ID 3830305. The webcast will be accessible via the Investors section on www.pega.com. A replay of the call will be available on the company's website.

Pegasystems (NASDAQ: PEGA) released new research on workers' attitudes toward agentic AI, revealing a complex mix of acceptance and skepticism. While 57% of workers are inclined to use AI agents, and 58% already do, significant concerns persist about reliability and quality.

The study, conducted with YouGov across 2,100 US and UK working adults, found that early adopters primarily benefit from automation of tedious tasks (41%), reduced time searching for job-related information (36%), and quick meeting summarization (34%). However, key concerns include work quality (33%), lack of human intuition (32%), and accuracy of AI-generated responses (30%).

Looking ahead, 46% believe AI will positively impact their jobs over the next five years, while only 13% anticipate negative effects. Workers identified enhanced accuracy and reliability (42%), better training (39%), and increased transparency in AI decision-making (33%) as top priorities for improvement.

Pegasystems (NASDAQ: PEGA) has announced the appointment of Rohit Ghai to its board of directors. Ghai, 55, brings over two decades of leadership and digital transformation experience in enterprise software, with expertise in operational transformation, cybersecurity, SaaS, M&A, and go-to-market optimization.

Currently serving as CEO and board member of RSA, a global cybersecurity company, Ghai previously led RSA under Dell Technologies. His past roles include president of Dell/EMC's Enterprise Content Division and general manager at Symantec. He currently serves on the boards of D-wave systems and MHC, and previously served on Everbridge's board.

Ghai holds computer science degrees from the Indian Institute of Technology, Roorkee, and the University of South Carolina. His appointment brings valuable expertise in cybersecurity and business strategy to Pega during its period of innovation and growth, particularly in generative AI.

Pegasystems (NASDAQ: PEGA) has been named a Leader in the Gartner Magic Quadrant for CRM Customer Engagement Center for the 12th consecutive time. The recognition focuses on Pega's Customer Service solution, which leverages AI-powered workflows for customer service automation and personalization.

The evaluation highlighted Pega's intelligent automation capabilities, including the new Pega GenAI Blueprint tool for rapid app design. The company was also recently recognized as a Leader by Forrester in multiple categories, including Customer Service Solutions, Task-Centric Automation Software, and Real-Time Interaction Management in Q1 2024.

Pegasystems (NASDAQ: PEGA) has declared a quarterly cash dividend of $0.03 per share for the first quarter of 2025. The dividend will be paid on January 16, 2025, to shareholders who are recorded as owners as of January 2, 2025. This announcement maintains the company's existing dividend program.

Pegasystems (NASDAQ: PEGA) has announced a new edition of Pega Smart Investigate, featuring enhanced automation and generative AI capabilities to help banks process payment exceptions more efficiently. The Enterprise Edition includes expanded automation capabilities, improved workflows, and advanced AI agents to accelerate payment resolution processes.

Key innovations include end-to-end process automation, intelligent workflow design with Pega GenAI Blueprint, and integration with Pega Customer Service. The solution supports the latest ISO 20022 standards while maintaining compatibility with existing payment formats, helping banks meet the G20's goal of processing cross-border payments within an hour by 2027.

The platform is currently used by 90% of the world's largest cross-border payment processors and features a modernized user interface, modular investigation workflows, and AI-generated case summaries.

Pegasystems (NASDAQ: PEGA) has launched a new version of Pega Smart Dispute Enterprise Edition, enhancing its payment dispute resolution solution with generative AI and automation features. The upgrade comes as banks face increasing chargeback requests, with U.S. disputes reaching $11 billion last year and expected to grow 40% by 2026.

The enhanced solution now supports all payment types, including traditional cards, mobile wallets, peer-to-peer payments, and BNPL systems. Key features include Pega GenAI Blueprint for rapid workflow creation, Pega GenAI Coach for employee guidance, and Pega Knowledge Buddy for data retrieval. The platform also offers improved architecture, a modernized user interface, and enhanced integrations with Pega Customer Service.

Pegasystems (NASDAQ: PEGA) has been named a Leader in Forrester's Task-Centric Automation Software Wave Q4 2024, achieving top scores in Current Offering and Strategy categories. The evaluation focused on Pega Infinity™ and Pega GenAI Blueprint™, receiving the highest possible scores in 18 out of 23 criteria.

Forrester recognized Pega as a 'powerhouse' in task-centric process automation, highlighting its sophisticated automation solutions across various industries. The report specifically praised Pega's comprehensive automation solution that addresses current operational needs while providing future growth pathways.

This recognition adds to Pega's recent achievements, including Leadership positions in Gartner's Magic Quadrant for Enterprise Low-Code Application Platforms and Forrester's Customer Service Solutions and Real-Time Interaction Management Waves.

Pegasystems (NASDAQ: PEGA) has announced two upcoming investor conference presentations by Ken Stillwell, COO and CFO. The first presentation will be at the UBS Global Technology and AI Conference on December 3, 2024, at 12:15 p.m. MST in Scottsdale, AZ. The second presentation will take place at the Barclays 22nd Annual Global Technology Conference on December 12, 2024, at 8:40 a.m. PST in San Francisco, CA. Both presentations will be accessible via live webcast, with archives available on Pega's Investors page for a time.