Pega Named a Leader in Gartner® Magic Quadrant™ for Process Intelligence

Key Terms

magic quadrant technical

A magic quadrant is a two-dimensional chart that places companies in a market into four groups based on how well they perform today and how strong their future plans look; think of it like a map that shows who is leading, who is catching up, who specializes in niches, and who has big ideas but unproven delivery. Investors use it to quickly gauge competitive position, credibility, and potential growth or risk when comparing companies in the same industry.

process intelligence technical

Process intelligence is the use of data and analytics to map, monitor and understand how a company’s workflows actually operate, turning activity logs into a clear picture of steps, bottlenecks and variations—like using GPS and traffic cameras to see how people move through a city. Investors care because it reveals opportunities to cut costs, speed up delivery, reduce errors and strengthen compliance, which can improve margins, predictability and growth potential.

process mining technical

Process mining is a technique that analyzes how tasks and workflows are actually carried out within an organization by examining digital records of past activities. It helps uncover inefficiencies, bottlenecks, and patterns in operations, providing insights that can lead to improved performance. For investors, understanding process mining reveals how well a company manages its operations and identifies areas for potential growth or risk.

ai agents technical

AI agents are computer programs designed to perform tasks or make decisions automatically, often by learning from data and adapting to new information. They act like virtual assistants or robots that can handle complex activities without human intervention, which can help businesses and individuals save time and improve efficiency. For investors, AI agents matter because they can enhance decision-making and automate processes that influence markets and financial outcomes.

process intelligence platforms technical

Process intelligence platforms are software tools that watch and analyze how work actually gets done inside a company by collecting data from systems and digital activities, then mapping and measuring each step to find delays, mistakes, or needless effort. For investors, they matter because they reveal opportunities to cut costs, speed delivery and reduce risk—like a mechanic diagnosing a car to spot problems and tune performance—making a business more efficient and potentially more profitable.

real-time interaction management technical

Real-time interaction management is a software approach that monitors and responds to customer actions as they happen—across web, mobile, call centers or in-store—to deliver the most relevant message, offer or action at that moment. For investors, it matters because it can boost sales efficiency, customer retention and marketing ROI by turning split-second signals into immediate, measurable decisions, much like a skilled salesperson who adjusts their pitch on the fly based on a customer’s reactions.

WALTHAM, Mass.--(BUSINESS WIRE)-- Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Process Intelligence (1). Pega was recognized as a Leader among 13 vendors Gartner evaluated for Completeness of Vision and Ability to Execute across multiple criteria, including Offering (Product) Strategy, Innovation, Product/Service, Customer Experience, and Operations, among others.

Last year this report was published as Gartner Magic Quadrant for Process Mining Platforms 2025, for which Pega was also named a Leader. According to Gartner, “Process intelligence platforms unify process mining, modeling, and monitoring to help enterprises visualize, analyze, and automate processes. As AI scales, organizations can leverage these tools to provide the operational context needed to plan and prioritize the best areas to deploy AI agents.”

The Magic Quadrant evaluated Pega Infinity™, Pega’s suite of enterprise transformation capabilities built on Pega Platform™, Pega’s AI-driven foundation for orchestrating enterprise work and decisions. The evaluation also included Pega Process Mining and Pega Task Mining, which provide visibility into how processes run across systems and how work is actually performed.

Pega Process Mining natively integrates with Pega Blueprint™, the AI design agent that transforms real operational insights into agent-driven workflows. By feeding mined insights directly into Pega Blueprint, organizations can simulate and optimize processes, then automatically convert them into reimagined workflows and applications – accelerating transformation from discovery to tangible outcomes.

These reports are among Pega's many recent analyst recognitions for its platform and process intelligence capabilities. Recently, Pega was recognized as a Leader in The Gartner Magic Quadrant for Business Orchestration and Automation Technology 2025 (2). In addition, it was recognized in The Forrester Wave: Real-Time Interaction Management, Q4 2025 (3), The Forrester Wave™ for Digital Process Automation, Q3 2025 (4), and The Forrester Wave™: AI Decisioning Platforms, Q2 2025 (5). For more background on these and additional analyst reports, visit www.pega.com/analyst-reports.

Quotes & Commentary:
“As enterprises use AI to modernize and improve how they operate, it’s essential to understand how work gets done and use that insight to drive meaningful change,” said Kerim Akgonul, chief product officer, Pega. “We believe this recognition highlights Pega’s strength in bringing together AI-powered insights across processes and day-to-day work to help organizations run smarter, more reliable agentic workflows with clear oversight, transparency, and real-world context that deliver better outcomes.”

Supporting Resources:

• Report access: Gartner Magic Quadrant for Process Intelligence
• Solution background: Pega Infinity
• Solution background: Pega Platform
• Solution background: Pega Process Mining
• Solution background: Pega Task Mining
• Solution background: Pega Blueprint

1. Gartner, Inc., “Magic Quadrant for Process Intelligence, Q2 2026,” by Tushar Srivastava, David Sugden, Marc Kerremans, May 5, 2026
2. Gartner, Inc., “Magic Quadrant for Business Orchestration and Automation Technology, Q3 2025,” by Saikat Ray, Tushar Srivastava, Marc Kerremans, Arthur Villa, Cathy Tornbohm, Sachin Joshi, October 15, 2025
3. Forrester Research, “The Forrester Wave™: Real-Time Interaction Management, Q3 2025” by Rusty Warner, November 18, 2025
4. Forrester Research, “The Forrester Wave™ for Digital Process Automation, Q3 2025” by Craig Le Clair, August 20, 2025
5. Forrester Research, “The Forrester Wave™: AI Decisioning Platforms, Q2 2025” by Mike Gualtieri, June 10, 2025

Pega is recognized as Pegasystems in this report.

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About Pegasystems
Pega provides the leading AI-powered platform for enterprise transformation. The world’s most influential organizations trust our technology to reimagine how work gets done by automating workflows, personalizing customer experiences, and modernizing legacy systems. Since 1983, our scalable, flexible architecture has fueled continuous innovation, helping clients accelerate their path to the autonomous enterprise. Ready to Build for Change®? Visit www.pega.com.

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Press Contact:
Ilena Ryan
Pegasystems
Ilena.ryan@pega.com

Source: Pegasystems Inc.