Phunware Expands Hospitality Portfolio via a Multi-Year Partnership with Escapades Memphrémagog and PAL+

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Phunware, Inc. partners with PAL+ to enhance guest experiences through mobile engagement, offering personalized solutions for hotels, restaurants, and cruise boats in Quebec. The collaboration aims to provide innovative and context-aware services, elevating the overall guest experience.
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The partnership between Phunware, Inc. and Escapades Memphrémagog represents a strategic move to enhance customer engagement within the hospitality sector through digital innovations. The integration of mobile engagement solutions offers a dual advantage. First, it aligns with the growing consumer demand for personalized and seamless experiences, particularly in the context of travel and hospitality. Second, it positions Phunware as a leader in mobile engagement, potentially expanding its market share and opening new revenue streams.

From a market research perspective, this development is significant as it reflects broader industry trends where technology is leveraged to differentiate service offerings. The use of location-based services and contextual engagement could lead to increased customer loyalty and spending, as guests are presented with targeted promotions and services. Furthermore, the analytics component of Phunware's solution may provide valuable consumer insights, enabling better business decisions and potentially improving the overall financial performance of PAL+.

For investors, the long-term implications of such partnerships can be positive, provided the technology is adopted at scale and demonstrates a measurable impact on customer satisfaction and revenue. It is essential to monitor the user adoption rates and the feedback from guests to gauge the success of this initiative.

The deployment of Phunware's Hospitality Solution within PAL+'s operations signifies an important advancement in the utilization of mobile technology in the hospitality industry. The features of the solution, such as managed mobile applications, contextual engagement and location-based services, are designed to enhance the user experience by offering personalized content and simplifying navigation for guests.

From a technological standpoint, the integration of artificial intelligence and data analytics into this platform is noteworthy. It allows the system to learn from guest behavior and preferences, leading to more sophisticated and adaptive engagement strategies. The technology's ability to provide anonymized data insights could be a game-changer for PAL+ by optimizing operational efficiency and personalizing marketing efforts.

Investors should consider the technical robustness of Phunware's platform and its scalability. The company's ability to deliver consistent, reliable service will be critical for maintaining client relationships and securing future contracts. Moreover, the sophistication of the data analytics capabilities could be a key differentiator in a competitive market.

The announcement of Phunware's multi-year partnership with Escapades Memphrémagog has potential financial implications that are worth considering. The adoption of Phunware's Hospitality Solution is expected to generate recurring revenue for the company through the multi-year contract, which could enhance earnings predictability and stability. Additionally, the successful implementation and visible impact on PAL+'s guest experience could serve as a case study to attract more clients in the hospitality sector.

Investors should examine the cost structure associated with the deployment and maintenance of the mobile engagement solutions. While the upfront investment in technology can be substantial, the long-term cost savings from operational efficiencies and increased guest spending could offset these costs. Moreover, the financial health of PAL+ and their commitment to adopting innovative solutions will be a critical factor in the sustained success of this partnership.

It is also important to assess the competitive landscape and the potential for Phunware to secure additional market share. The ability to continuously innovate and stay ahead of competitors with similar offerings will be crucial for long-term financial growth.

Elevating the Guest Experience through Mobile Engagement

AUSTIN, Texas, Feb. 27, 2024 (GLOBE NEWSWIRE) -- Phunware, Inc. (NASDAQ: PHUN) (the “Company”), the leading provider of patented wayfinding and mobile engagement solutions for mobile that enable brands to engage, manage and monetize anyone anywhere, announced it has entered into a multi-year partnership with Escapades Memphrémagog, part of PAL+, creator of original touristic experiences in the Eastern Townships of Quebec.

"Phunware's Hospitality Solution seamlessly aligns with our commitment to providing guests with a superior and personalized experience," said Elyse L'Espérance, President of PAL+. "By embracing this solution, we can create an even more unforgettable stay for our guests, offering them innovative and engaging services regardless if they are on our cruise boat, dining at our restaurants, or staying at our hotels."

With Phunware's Hospitality Solution, guests of PAL+’s cruise boat, the Grand Cru from Escapades Memphrémagog, will have access to a content-rich, personalized mobile application to elevate their onboard experience. Phunware’s Experience Selector will provide guests of PAL+’s two hotel properties, Espace 4 Saisons and Verso, with experiences customized to each brand. Additionally, the application will feature context-aware notifications and content for the group’s restaurants: Bistro 4 Saisons, Burger Pub, Koz Bistro, Le Cornet ice cream parlour, and OMG Resto. Phunware's Location-Based Services module will offer guests mapping and routing functionality for the Grand Cru cruise boat, Espace 4 Saisons Hotel, Verso Hotel, as well as the surrounding Lake Memphrémagog area.

"We are delighted to collaborate with PAL+ and provide innovative solutions to elevate guest experiences at their hotels, restaurants, and onboard their luxury cruise boat,” said Mike Snavely, CEO of Phunware. “Our Hospitality Solution for PAL+ will deliver a rich experience for guests, further showcasing our commitment to providing mobile companion applications and technologies that enhance premier real-world experiences."

Key features of Phunware’s Hospitality Solution:

  • Managed Mobile Applications: Native iOS and Android applications that elevate guest experiences beyond the hotel room by making them more discoverable, intuitive and engaging.
  • Contextual Engagement: Hospitality partners can reach out to guests with push notifications based on the guest’s individual journey while onsite at a hotel property.
  • Location-Based Services: Properties have the ability to drive awareness of secondary services and remove friction from the guest experience with indoor navigation, wayfinding and mapping.
  • Artificial Intelligence/Data Analytics: Powered by anonymized data collected via the mobile guest experience, the platform provides insights about the onsite guest journey - allowing our hospitality customers to improve services, personalize engagement and drive efficiency at their properties.

Click here to learn more about Phunware’s Hospitality Solution.

About PAL +
PAL+ creates authentic tourist experiences in the Eastern Townships. The company was founded by a local entrepreneur, visionary and dreamer. It is the outcome of a love affair between a man and his region who realized the potential of the tourism industry. PAL+ is a striking example of what can be achieved through working together and coming up with creative, innovative ideas.

With two hotels, multiple restaurants and two cruise boats, PAL+, one of the key players in the Eastern Townships' hospitality industry, offers one-of-a-kind experiences and tourist attractions. Created by businessman Andre L'Esperance and now managed by his daughter, Elyse L'Esperance and her husband, Samuel Anderson, the group employs some 300 people in Magog, Orford and Sherbrooke. Its unique accommodations, eating establishments and tourist attractions include Espace 4 Saisons, Verso Hotel, Bistro 4 Saisons, Burger Pub, Koz Bistro, Le Cornet, OMG Resto, and Escapades Memphremagog.

About Phunware, Inc.
Phunware’s mission is to achieve unparalleled connectivity and monetization through widespread adoption of Phunware technologies, by leveraging brands, mobile consumers, partners and digital asset holders and market participants. With the activation of Phunware 3.0, Phunware is poised to expand its software products and services audience and verticals, utilize and monetize its patents and other intellectual property rights and interests, and update and reintroduce its digital asset ecosystem for existing holders and new market participants.

Safe Harbor Clause and Forward-Looking Statements
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Phunware PR & Media Inquiries:

Christina Lockwood and Brenlyn Motlagh

Gateway Group, Inc.


Phunware Investor Relations:

Matt Glover and John Yi

Gateway Group, Inc.


Phunware, Inc. has entered into a multi-year partnership with Escapades Memphrémagog, part of PAL+, to provide mobile engagement solutions for hotels, restaurants, and cruise boats in Quebec.

The key features include managed mobile applications for iOS and Android, contextual engagement through push notifications, location-based services for indoor navigation, and artificial intelligence/data analytics for insights.

Guests of PAL+'s cruise boat, hotels (Espace 4 Saisons and Verso), and restaurants (Bistro 4 Saisons, Burger Pub, Koz Bistro, Le Cornet ice cream parlour, and OMG Resto) will benefit from Phunware's solutions.

Mike Snavely is the CEO of Phunware.

Guests will have access to a personalized mobile application with content-rich experiences on the Grand Cru cruise boat.
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About PHUN

phunware is the pioneer of multiscreen as a service (maas) – the only fully integrated services platform that enables brands to engage, manage and monetize their anytime, anywhere users. phunware has introduced category defining experiences that challenge the outer limits of the most advanced multiscreen devices for the world’s most respected brands.