CarParts.com Unveils CarParts+: The Ultimate Membership for Drivers
Rhea-AI Summary
CarParts.com (NASDAQ: PRTS) has launched CarParts+, a new membership program priced at $79 annually, designed to enhance the online auto parts shopping experience. The program offers comprehensive benefits including 24/7 roadside assistance with services such as 15-mile towing, battery boosts, tire changes, lockout assistance, and fuel delivery.
Members receive free shipping on over 500,000 eligible items and extended 60-day returns (doubled from the standard 30-day window). The membership also includes exclusive VIP customer service features with dedicated phone support and text-to-chat capabilities.
Positive
- New revenue stream through $79 annual membership program
- Potential for increased customer retention through VIP benefits
- Enhanced service offering with 24/7 roadside assistance
- Extended return window may boost customer confidence in purchases
Negative
- Additional operational costs for roadside assistance services
- Free shipping on large inventory may impact margins
- Extended return window could increase return-related expenses
News Market Reaction – PRTS
On the day this news was published, PRTS declined 3.97%, reflecting a moderate negative market reaction.
Data tracked by StockTitan Argus on the day of publication.
Extended Returns & Premium Perks Redefine the Online Auto Parts Shopping Experience
CarParts+ benefits include complimentary 24/7 roadside assistance for essential services like a 15-mile tow (flatbed included), battery boosts, tire changes, lockout assistance, and fuel delivery. In addition, members receive free shipping on over 500,000 eligible items, online returns with an extended 60-day window (double the standard 30-day period), and exclusive VIP customer service with access to a dedicated phone number and text-to-chat support.
"CarParts+ is designed to make life easier for our customers, giving them the tools and support they need to keep their vehicles running smoothly," said Aurelia Pollet, Senior Director of Customer Experience at CarParts.com. "With benefits like extended returns and 24/7 roadside assistance, we're empowering our members to focus on what matters most – taking care of their vehicles – while we take care of the rest."
CarParts+ reflects CarParts.com's commitment to continuous innovation with a strong focus on customer needs. By offering a membership that combines convenience and exclusive benefits, the company provides members with a rewarding way to manage their automotive needs.
For more information on the CarParts+ visit https://www.carparts.com/membership.
About CarParts.com, Inc.
CarParts.com, Inc. is a technology-driven eCommerce company offering over 1 million high-quality automotive parts and accessories. Operating for over 25 years, CarParts.com has established itself as a premier destination for drivers seeking repair and maintenance solutions. Our commitment lies in placing the customer at the forefront of our operations, evident in our easy-to-use, mobile-friendly website and app. With a commitment to affordability and customer satisfaction, CarParts.com simplifies the automotive repair process, aiming to eliminate the uncertainty and stress often associated with vehicle maintenance. Backed by a robust company-operated fulfillment network, we ensure swift delivery of top-quality parts from leading brands to customers across the nation.
At CarParts.com, our global team is united by a shared vision: Empowering Drivers Along Their Journey.
CarParts.com is headquartered in
Investor Relations:
Ryan Lockwood
IR@carparts.com
Media Relations:
Tina Mirfarsi
tina@carparts.com
View original content to download multimedia:https://www.prnewswire.com/news-releases/carpartscom-unveils-carparts-the-ultimate-membership-for-drivers-302349618.html
SOURCE CarParts.com, Inc.
FAQ
How much does CarParts+ membership cost for PRTS customers?
What roadside assistance services are included in CarParts+ membership?
How long is the return window for CarParts+ members?
How many items are eligible for free shipping with CarParts+ membership?
What customer service benefits do CarParts+ members receive?
