Ribbon's Cloud Native Technology Partners with Agentforce Contact Center in the Public Cloud

Ribbon (Nasdaq:RBBN) announced that Salesforce is using its SBC Cloud Native edition (SBC CNe) and Policy and Routing Engine (PSX) in the public cloud to power the new Agentforce Contact Center AI-first engagement platform.

Rhea-AI Summary

Ribbon (Nasdaq:RBBN) announced that Salesforce is using its SBC Cloud Native edition (SBC CNe) and Policy and Routing Engine (PSX) in the public cloud to power the new Agentforce Contact Center AI-first engagement platform.

Ribbon’s containerized voice solution on multiple AWS instances routes and helps secure calls between agentic AI and human agents, enabling customers to deploy new software instances in hours instead of months, according to Ribbon.

Positive

• Salesforce selects Ribbon SBC CNe and PSX for Agentforce Contact Center
• Cloud native containerized voice platform deployed across multiple AWS instances
• Customers can deploy new software instances in hours instead of months
• Partnership highlights Ribbon’s role in AI-first contact center communications

Negative

• None.

Argus May 14 session

+1.15% close to close Open Argus

Details

News Market Reaction – RBBN

On May 14, the day this news came out, RBBN closed 1.15% above the previous close.

Data tracked by StockTitan Argus for the May 14 session.

Key Figures

Q1 2026 revenue: $163M Q1 2026 net loss: $34.5M Cash & equivalents: $67.6M +5 more

Q1 2026 revenue

$163M

Down from $181M a year earlier (8-K/Q1 results)

Q1 2026 net loss

$34.5M

GAAP net loss for quarter ended Mar 31, 2026 (10-Q/8-K)

Cash & equivalents

$67.6M

Balance at Mar 31, 2026 (10-Q/8-K)

Total debt face amount

$339.9M

Debt outstanding at quarter end (10-Q)

2025 revenue

$845M

Full-year 2025 revenue, up $11M YoY (DEF 14A)

2025 Adjusted EBITDA

$107M

Full-year 2025 Adjusted EBITDA (DEF 14A)

2025 operating cash flow

$51M

Operating cash flow generated in 2025 (DEF 14A)

Net leverage

2.3x

Net leverage at 2025 year-end (DEF 14A)

Previous Partnership Reports

1 past event · Latest: Sep 03

Same Type 1 event

1. Sep 03

   Partnership announcement

   24h Move

   -0.3%

   Strategic NGN partnership to expand 800G-ready optical network capacity.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

session border controller, policy and routing engine, public cloud, cloud native, +1 more

5 terms

session border controller technical

"Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition (SBC CNe)"

A session border controller is a network device that manages and protects internet-based voice and video calls, acting like a combined receptionist and security guard that controls who can enter, how calls are routed, and whether they follow rules. For investors, it matters because these devices affect service reliability, security, regulatory compliance and operating costs for telecom and cloud communications providers, which in turn influence revenue risk and growth potential.

policy and routing engine technical

"and Policy and Routing Engine (PSX) in the public cloud to accelerate time to market"

A policy and routing engine is software that applies pre-set rules to decide how transactions, data, or requests should be handled and then sends them to the correct destination. Think of it as a traffic cop with a map and rulebook: it enforces compliance and business rules, steers activity to the most efficient or least risky path, and helps control costs and operational risk—information investors use to judge reliability, regulatory safety, and potential impact on performance.

public cloud technical

"Policy and Routing Engine (PSX) in the public cloud to accelerate time to market"

A public cloud is a service that provides computing resources, like storage and software, over the internet for multiple users or organizations. Think of it as renting space in a shared digital storage unit or using a shared utility, where the provider manages the infrastructure. For investors, public clouds enable flexible and scalable technology solutions, often at lower costs, making them a key component of modern business operations.

cloud native technical

"Session Border Controller Cloud Native edition (SBC CNe) and Policy and Routing Engine"

Cloud native describes software built specifically to run in internet-based data centers rather than on a single company server. Think of it like designing a building from interchangeable Lego pieces so rooms can be added, moved or repaired without shutting everything down. For investors, cloud-native businesses can scale faster, update products more cheaply, and recover from problems more quickly, which can translate into lower operating costs and quicker revenue growth.

containerized technical

"Ribbon's cloud native containerized voice communication solution, including SBC CNe and PSX"

Packaged into standardized, self-contained units that can be moved, stored, or run independently — either as physical goods loaded into shipping containers or as software bundled with everything it needs to run. For investors, containerization signals lower handling and transport costs, faster deployment or scaling, and more predictable operations, much like using labeled moving boxes speeds up a move and reduces the chance of lost items.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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Supports AI-first engagement model for contact centers

PLANO, Texas, May 14, 2026 /PRNewswire/ -- Ribbon Communications Inc. (Nasdaq: RBBN), a global leader in real-time communications technology, IP routing and optical networking solutions, today announced that Salesforce is partnering with Ribbon for its proven Session Border Controller Cloud Native edition (SBC CNe) and Policy and Routing Engine (PSX) in the public cloud to accelerate time to market for its new agentic AI contact center offering, Agentforce Contact Center.

Ribbon's cloud native containerized voice communication solution, including SBC CNe and PSX, routes and helps secure voice calls to agentic AI and human agents using Agentforce Contact Center. Ribbon Professional Services and Salesforce worked closely together to roll out Ribbon software on multiple AWS instances.

"Our ability to deliver this solution reflects years of work to fundamentally change how we build and deliver communications software," said Sam Bucci, EVP and COO at Ribbon. "Through Salesforce, customers can deploy new instances of our software in hours instead of months and gain greater resiliency. I'm extremely proud of this collaboration, which showcases how modern telecom networks are deployed."

About Ribbon
Ribbon Communications (Nasdaq: RBBN) is a global provider of voice communications software, IP routing, and optical networking to mobile and wireline service providers, enterprises, critical infrastructure and defense sectors. We support our customers' Path to Autonomous Networks by leveraging the latest AIOps automation platforms and Agentic AI technologies, helping them deliver better customer experiences, reduce operational costs, and achieve sustainable growth. To learn more about Ribbon, visit rbbn.com.

Important Information Regarding Forward-Looking Statements  
The information in this release contains forward-looking statements regarding future events that involve risks and uncertainties. All statements other than statements of historical facts contained in this release, including those regarding the expected benefits from use of Ribbon Communication's products, are forward-looking statements. The actual results of Ribbon Communications may differ materially from those contemplated by the forward-looking statements. For further information regarding risks and uncertainties associated with Ribbon Communications' business, please refer to the "Risk Factors" section of Ribbon Communications' most recent annual or quarterly report filed with the SEC. Any forward-looking statements represent Ribbon Communications' views only as of the date on which such statement is made and should not be relied upon as representing Ribbon Communications' views as of any subsequent date. While Ribbon Communications may elect to update forward-looking statements at some point, Ribbon Communications specifically disclaims any obligation to do so.

Investor Contact
+1 (978) 614-8050
ir@rbbn.com      

Media Contact
Catherine Berthier
+1 (646) 741-1974
cberthier@rbbn.com

View original content to download multimedia:https://www.prnewswire.com/news-releases/ribbons-cloud-native-technology-partners-with-agentforce-contact-center-in-the-public-cloud-302771566.html

SOURCE Ribbon Communications Inc.

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What did Ribbon (Nasdaq:RBBN) announce about Salesforce and Agentforce Contact Center on May 14, 2026?

Ribbon announced that Salesforce is partnering with it to use Ribbon’s SBC Cloud Native edition and PSX for Agentforce Contact Center. According to Ribbon, this supports routing and securing voice calls between agentic AI and human agents in the public cloud.

How does Ribbon’s SBC CNe support Salesforce’s Agentforce Contact Center in the public cloud?

Ribbon’s SBC CNe provides cloud native, containerized session border control to route and help secure voice calls for Agentforce Contact Center. According to Ribbon, this enables scalable, real-time communications between AI agents and human agents running on multiple AWS instances.

What role does Ribbon’s PSX Policy and Routing Engine play in Salesforce’s Agentforce Contact Center?

Ribbon’s PSX engine manages policy and routing for calls handled by Agentforce Contact Center. According to Ribbon, PSX helps direct and secure voice traffic so calls reach the appropriate agentic AI or human agent within the cloud-based contact center environment.

How quickly can customers deploy Ribbon software for Agentforce Contact Center according to Ribbon?

Customers can deploy new instances of Ribbon software in hours instead of months. According to Ribbon, this faster deployment through Salesforce and AWS enhances resiliency and reflects years of work modernizing how its communications software is built and delivered.

Why is the Ribbon and Salesforce partnership important for AI-first contact centers using RBBN technology?

The partnership brings Ribbon’s voice security and routing to Salesforce’s AI-first Agentforce Contact Center. According to Ribbon, combining SBC CNe, PSX, and AWS deployment supports modern telecom-style resiliency for agentic AI and human-agent interactions in public cloud contact centers.