Reliance Global Group Enhances RELI Exchange with Advanced Client Service Center to Support Scalable Growth and Operational Excellence
Reliance Global Group (Nasdaq: RELI) has announced a major enhancement to its RELI Exchange InsurTech platform with the launch of a next-generation Client Service Center. The new functionality enables independent insurance agents to concentrate on business growth while RELI Exchange's team manages client service requests.
The enhanced platform features a white-label interface for policyholders to submit service requests, which are handled by RELI's in-house service team. The system maintains real-time transparency for agents while streamlining the service process, effectively providing agency partners with a built-in service team without additional overhead costs.
Reliance Global Group (Nasdaq: RELI) ha annunciato un importante miglioramento della sua piattaforma InsurTech RELI Exchange con il lancio di un Centro Servizi Clienti di nuova generazione. Questa nuova funzionalità consente agli agenti assicurativi indipendenti di concentrarsi sulla crescita del business mentre il team di RELI Exchange gestisce le richieste di assistenza dei clienti.
La piattaforma potenziata offre un interfaccia white-label per i titolari di polizze, che possono inviare richieste di servizio gestite dal team interno di RELI. Il sistema garantisce trasparenza in tempo reale per gli agenti e semplifica il processo di assistenza, offrendo efficacemente ai partner agenziali un team di servizio integrato senza costi aggiuntivi.
Reliance Global Group (Nasdaq: RELI) ha anunciado una mejora importante en su plataforma InsurTech RELI Exchange con el lanzamiento de un Centro de Servicio al Cliente de próxima generación. Esta nueva funcionalidad permite a los agentes de seguros independientes centrarse en el crecimiento del negocio mientras el equipo de RELI Exchange gestiona las solicitudes de servicio al cliente.
La plataforma mejorada cuenta con una interfaz de marca blanca para que los titulares de pólizas envíen solicitudes de servicio, las cuales son atendidas por el equipo interno de RELI. El sistema mantiene la transparencia en tiempo real para los agentes y agiliza el proceso de servicio, proporcionando efectivamente a los socios de agencia un equipo de servicio integrado sin costos adicionales.
Reliance Global Group (Nasdaq: RELI)는 차세대 고객 서비스 센터를 출시하며 RELI Exchange 인슈어테크 플랫폼의 주요 기능 향상을 발표했습니다. 이 새로운 기능은 독립 보험 대리점이 비즈니스 성장에 집중할 수 있도록 하고, RELI Exchange 팀이 고객 서비스 요청을 관리합니다.
향상된 플랫폼은 보험 가입자가 서비스 요청을 제출할 수 있는 화이트 라벨 인터페이스를 제공하며, 이 요청들은 RELI의 내부 서비스 팀에서 처리합니다. 시스템은 에이전트에게 실시간 투명성을 유지하면서 서비스 프로세스를 간소화하여 추가 비용 없이 에이전시 파트너에게 내장된 서비스 팀을 효과적으로 제공합니다.
Reliance Global Group (Nasdaq : RELI) a annoncé une amélioration majeure de sa plateforme InsurTech RELI Exchange avec le lancement d’un Centre de Service Client de nouvelle génération. Cette nouvelle fonctionnalité permet aux agents d’assurance indépendants de se concentrer sur la croissance de leur activité tandis que l’équipe de RELI Exchange gère les demandes de service client.
La plateforme améliorée propose une interface en marque blanche permettant aux assurés de soumettre leurs demandes de service, lesquelles sont traitées par l’équipe interne de RELI. Le système assure une transparence en temps réel pour les agents tout en simplifiant le processus de service, offrant ainsi aux partenaires agences une équipe de service intégrée sans coûts supplémentaires.
Reliance Global Group (Nasdaq: RELI) hat eine bedeutende Erweiterung seiner InsurTech-Plattform RELI Exchange mit der Einführung eines neuen Client Service Centers angekündigt. Die neue Funktion ermöglicht es unabhängigen Versicherungsmaklern, sich auf das Geschäftswachstum zu konzentrieren, während das Team von RELI Exchange Kundenservice-Anfragen verwaltet.
Die verbesserte Plattform bietet eine White-Label-Oberfläche für Versicherungsnehmer, um Serviceanfragen einzureichen, die vom internen Serviceteam von RELI bearbeitet werden. Das System gewährleistet Echtzeit-Transparenz für die Agenten und optimiert den Serviceprozess, wodurch Agenturpartner effektiv ein integriertes Serviceteam ohne zusätzliche Kosten erhalten.
- Launch of next-generation Client Service Center enhances operational efficiency
- White-label interface implementation streamlines client service processes
- Platform enables agents to focus on revenue growth without additional overhead
- Strong organic growth reported at RELI Exchange platform
- Integration and technical performance risks may affect platform adoption
- Competitive pressures in InsurTech market could impact growth
- Potential delays in realizing anticipated cost savings
Insights
RELI's new Client Service Center lets agents focus on sales while RELI handles service requests, potentially driving scalable growth with minimal cost increase.
Reliance Global Group has strategically enhanced its RELI Exchange platform by launching a next-generation Client Service Center that fundamentally changes how their partner agencies operate. This enhancement creates a clear operational division where agents can concentrate exclusively on revenue-generating activities while RELI's team handles all client service requests behind the scenes.
The architecture employs a white-label interface where policyholders submit service requests (like mortgagee clause updates) directly through a digital portal. These requests are then automatically routed to RELI's in-house service team, creating a seamless experience that maintains the agent's branding while removing administrative burdens. The system maintains real-time transparency so agents stay informed without direct involvement.
What's particularly notable is how this enhancement addresses a critical pain point in the insurance industry: the constant tension between servicing existing clients and acquiring new ones. By effectively providing each agency partner with a built-in service department without additional overhead costs, RELI is creating significant value. This model exemplifies the core promise of InsurTech - using technology to fundamentally restructure traditional business processes rather than simply digitizing them.
The timing is significant as it follows reported organic growth at RELI Exchange, suggesting the company is focusing on scalability to support expansion without proportional increases in operational costs. This points to a technology architecture designed for operational leverage - where revenue can grow faster than service costs - a crucial factor for achieving sustainable profitability in platform businesses.
Expanded Functionality Allows RELI Exchange Agency Partners to Prioritize Growth While Ensuring High-Quality Client Servicing
LAKEWOOD, NJ, Aug. 06, 2025 (GLOBE NEWSWIRE) -- Reliance Global Group, Inc. (Nasdaq: RELI) (“Reliance”, “we” or the “Company”) today announced a significant enhancement to its RELI Exchange InsurTech platform through the launch of a next-generation Client Service Center. This expanded functionality empowers independent insurance agents to focus on acquiring new business while RELI Exchange’s dedicated team efficiently manages client service requests behind the scenes. This expansion comes on the heels of strong organic growth at RELI Exchange which underscores the scalability and strength of RELI Exchange’s tech-enabled service model.
“Our enhanced service platform allows agency partners to remain laser-focused on driving new business while we ensure that their clients receive prompt and professional support,” said Ezra Beyman, Chairman and CEO of Reliance Global Group. “This is a strategic step forward in our long-term plan to integrate service delivery with sales enablement. By keeping agents on the front lines and removing service-related distractions, RELI Exchange continues to differentiate itself as a true partner in agency growth.”
“With the new digital Client Service Center, policyholders can easily submit requests—such as mortgagee clause updates—through a white-label interface, which are then routed directly to our in-house service team for prompt handling,” said Moshe Fishman, Director of Insurtech and Operations. “This streamlines the service process without disrupting the agent’s focus on new business. At the same time, agents stay informed in real time, maintaining transparency and client trust. It’s as if each agency partner now has a built-in service team, enabling them to focus on growing their business faster without taking on additional overhead.”
“The platform enhancements we have made reflect our continued commitment to delivering smart, scalable solutions for our agency partners. Our technology and operations are tightly aligned with our growth objectives, enabling us to expand revenue while keeping service costs lean. We believe these developments position RELI Exchange as a leading InsurTech solution in the market, offering both operational leverage and exceptional client support,“ concluded Mr. Beyman.
Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. You can identify these statements by terminology such as “may,” “should,” “could,” “would,” “will,” “expect,” “anticipate,” “intend,” “plan,” “believe,” “estimate,” “continue,” “potential,” and similar expressions. Forward-looking statements in this press release include, without limitation, statements regarding:
- Our expectations that the new next-generation Client Service Center will enhance agent productivity, streamline policy servicing workflows, and drive future revenue growth at RELI Exchange;
- Our belief that expanded digital self-service capabilities will strengthen our value proposition to independent insurance agents and accelerate platform adoption;
- Our expectation that real-time transparency and reporting features will improve client satisfaction metrics and support incremental margin expansion;
- Our intention to leverage the scalable InsurTech architecture of RELI Exchange to integrate service delivery with sales enablement and create operating leverage; and
- Other statements relating to our future financial performance, business strategy, technology developments, and operational execution.
These forward-looking statements are based on a number of assumptions, including that: (i) the Client Service Center enhancements roll out as planned; (ii) agency partners adopt the new functionalities at anticipated rates; (iii) integration and technical performance meet our expectations; and (iv) no material adverse changes occur in market, economic, or regulatory conditions that would impair platform usage.
Actual results could differ materially from those anticipated due to a variety of risks and uncertainties, including: delays or failure to complete the Spetner acquisition; challenges in realizing anticipated cost savings or cash flow improvements; unexpected integration issues; competitive pressures in the InsurTech and insurance agency markets; adverse economic or regulatory developments; and other factors described under “Risk Factors” in our Registration Statement on Form S-1 and our other filings with the Securities and Exchange Commission.
You are encouraged to carefully review our Annual Report on Form 10-K for the year ended December 31, 2024, as amended, as well as other SEC filings, for a more complete discussion of these and other risks and uncertainties. Except as required by law, Reliance Global Group, Inc. undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events, or otherwise.
Contact:
Crescendo Communications, LLC
Tel: +1 (212) 671-1020
Email: RELI@crescendo-ir.com
FAQ
What new features did Reliance Global Group (RELI) add to RELI Exchange in August 2025?
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What types of service requests can clients submit through RELI Exchange's new platform?
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How does RELI Exchange's new service platform maintain client relationships?
