Consumers Ready and Comfortable to Share their Medical Information Electronically for Easier Life Insurance Underwriting

Rhea-AI Summary

LexisNexis Risk Solutions (RELX) published a consumer study on life insurance application frictions and medical-data sharing preferences. Key findings: 79% cite required effort as the main abandonment reason; 63% cite time; 82% have PCP patient portal access and 91% used portals in the past 12 months.

The report identifies online patient portals as the preferred method to share medical records, driven by ease, completeness and speed, and highlights applicant thresholds for acceptable application timelines.

AI-generated analysis. Not financial advice.

Positive

• 82% of applicants report PCP patient portal access
• 91% of applicants used patient portals in past 12 months
• 77% prefer portals for ease of providing access
• 74% cite portals for completeness of medical information

Negative

• 79% cite application effort as top abandonment reason
• 63% of dropouts point to time required
• 60% report hassle filling detailed medical information
• 19% view application timelines of five weeks+ as highly unacceptable

News Market Reaction – RELX

-4.45%

7 alerts

-4.45% News Effect

-$2.97B Valuation Impact

$63.84B Market Cap

3.02K Volume

On the day this news was published, RELX declined 4.45%, reflecting a moderate negative market reaction. Our momentum scanner triggered 7 alerts that day, indicating moderate trading interest and price volatility. This price movement removed approximately $2.97B from the company's valuation, bringing the market cap to $63.84B at that time.

Data tracked by StockTitan Argus on the day of publication.

Key Figures

Effort-driven abandonment: 79% Time-driven abandonment: 63% Satisfaction impact: 91% +5 more

8 metrics

Effort-driven abandonment 79% Applicants citing required effort as lead reason for abandonment

Time-driven abandonment 63% Abandoners citing time required as top reason

Satisfaction impact 91% Those finding process time unacceptable who say it hurts satisfaction

Medical details burden 60% Applicants citing filling medical details as abandonment reason

Doctor info burden 56% Applicants citing gathering provider info as abandonment reason

Portal access 82% Applicants with access to a patient portal through their PCP

Portal usage 91% Applicants accessing patient portals in past 12 months

Ease-driven preference 77% Applicants citing ease of use as driver of portal preference

Market Reality Check

Price: $33.58 Vol: Volume 2,516,618 is sligh...

normal vol

$33.58 Last Close

Volume Volume 2,516,618 is slightly below 20-day average 2,643,241 (relative 0.95x). normal

Technical Price 35.75 is trading below the 200-day MA at 40.89, reflecting a weaker medium-term trend.

Peers on Argus

RELX fell 1.13% while peers were mixed: TRI -2.4%, RBA -1.28%, GPN -3.71% versus...

RELX fell 1.13% while peers were mixed: TRI -2.4%, RBA -1.28%, GPN -3.71% versus CPRT +1.12% and CTAS roughly flat at +0.03%. The move appears more stock-specific than a clear sector rotation.

Historical Context

5 past events · Latest: Apr 24 (Positive)

Pattern 5 events

Date	Event	Sentiment	Move	Catalyst
Apr 24	Industry expo results	Positive	+1.1%	Record WEPACK 2026 attendance and broad international participation.
Apr 23	Strategic partnership	Positive	-0.4%	Cytora relationship to embed LexisNexis data into AI underwriting platform.
Apr 16	Platform integration	Positive	+1.5%	Integration with Agenium to streamline life insurer EHR access and insights.
Apr 8	Cybercrime report	Positive	+1.7%	Release of 2026 Cybercrime Report with detailed fraud and bot metrics.
Mar 5	Product expansion	Positive	+2.9%	Plan to expand identity verification suite within Epic Connection Hub.

Pattern Detected

Recent LexisNexis Risk Solutions announcements have usually coincided with modestly positive next-day moves, with only one divergence where positive partnership news saw a small price decline.

Recent Company History

Over the past few months, RELX news has centered on LexisNexis Risk Solutions expanding data and workflow offerings. On Mar 5, plans to extend identity tools within Epic were followed by a 2.93% gain. Cybercrime report findings on Apr 8 and expanded medical data access on Apr 16 produced gains of 1.71% and 1.49%. A strategic relationship with Cytora on Apr 23 saw a slight -0.39% move, while strong WEPACK 2026 attendance on Apr 24 aligned with a 1.11% rise. Today’s consumer study fits the theme of data-driven insurance workflows.

Market Pulse Summary

This announcement details a LexisNexis Risk Solutions study showing that effort and time cause high ...

Analysis

This announcement details a LexisNexis Risk Solutions study showing that effort and time cause high abandonment in life insurance applications, while online patient portals enjoy broad adoption and preference, with figures such as 79% and 91% underscoring key pain points and behaviors. In recent months, RELX has repeatedly highlighted data and workflow offerings for insurers and healthcare. Investors may watch how these insights translate into product uptake, partnerships, and measurable revenue contributions over time.

Key Terms

life insurance underwriting, patient portals, medical record exchanges, electronic medical records, +1 more

5 terms

life insurance underwriting financial

"the industry looks for ways to deliver faster life insurance underwriting"

Life insurance underwriting is the process insurers use to evaluate an applicant’s health, lifestyle, and financial information to decide whether to accept coverage, how much to charge, and what terms to offer. Think of it like a detailed safety check that determines the price and likelihood of future payouts; for investors, underwriting quality directly affects an insurer’s profits, reserve needs, claim rates, and long-term solvency.

patient portals medical

"the study also explored applicants' attitudes toward sharing their medical information ... patient portals were the preferred method"

Secure online platforms that let patients view their medical records, test results, appointment schedules, prescriptions and messages from clinicians, and complete administrative tasks like forms and bill payments. For investors, patient portals are important because higher usage can lower provider costs, improve patient retention and generate recurring revenue for health IT vendors—think of them as online banking for health that drives convenience, data flow and potential cost savings across the care system.

medical record exchanges medical

"patient portals were the preferred method, compared to medical record exchanges and manual processes"

Medical record exchanges are systems and services that let doctors, hospitals, labs and patients share health information electronically, like a secure file‑sharing network for medical histories, test results and treatment notes. For investors they matter because easier, faster data sharing can lower healthcare costs, enable new digital services, and create regulatory or privacy risks—so a company’s role in these exchanges can affect revenue, growth prospects and compliance exposure.

electronic medical records medical

"helping life insurers get electronic medical records faster to shorten decision timelines"

Electronic medical records are digital versions of a patient’s health file created and kept by a single healthcare provider, containing diagnoses, medications, lab results, treatment notes and billing codes. They matter to investors because the software and services that create, store and analyze these records can generate steady revenue, lower provider costs, enable faster decision-making and carry regulatory and cybersecurity risks; think of EMRs as the digital filing cabinet that underpins many healthcare operations.

consumer mediated consent regulatory

"explore LexisNexis Health Intelligence and our approach to consumer mediated consent"

Consumer mediated consent is when an individual explicitly gives permission for a third party to access, share, or act on their personal data or account information through an app, portal, or intermediary. For investors it matters because this permission model affects how companies can monetize data, comply with privacy rules, and maintain customer trust—similar to a person handing a house key to a friend with clear limits on what rooms they may enter.

AI-generated analysis. Not financial advice.

LexisNexis^® Life Insurance Consumer Experience Study Explores Pain Points and Potential Ways to Improve the Life Insurance Application Process

ATLANTA, May 7, 2026 /PRNewswire/ -- LexisNexis^® Risk Solutions today announced findings from a new consumer research study examining attitudes and perceptions about the life insurance application process, as the industry looks for ways to deliver faster life insurance underwriting and reduce life insurance application dropout rates. The research asked life insurance applicants about the effort involved and the time it takes to complete an application, offering updated insight into where the process creates challenges that can leave applicants less satisfied and, in some cases lead them to abandon the process entirely. The study also explored applicants' attitudes toward sharing their medical information with life insurers – and found that patient portals were the preferred method, compared to medical record exchanges and manual processes. The findings imply that life insurance carriers may be missing out on some new ways to align to consumer behavior and preferences which can shorten timelines and improve the applicant experience.

Key Findings:  

• 79% of applicants cited the amount of required effort is the lead reason for abandoning the life insurance application process. Among life insurance applicants who abandoned the process, 63% pointed to the time required as one of the top reasons for dropping out.  
• Among those who completed or abandoned the life insurance application process and find the process time unacceptable, 91% say it negatively impacts their overall satisfaction.
• 60% said a reason for abandonment was having to fill in all their medical details, and 56% said it was too difficult to gather all the information about health care providers for the life insurance application.
• Online patient portals are applicants' preferred method of sharing medical information with a life insurance carrier, outranking medical record exchanges and manual processes. 
• Online patient portal adoption is already widespread – 82% of life insurance applicants report having access to a patient portal for their primary care physician (PCP), and 91% have used one within the past 12 months. 
• Preference for online patient portals is driven largely by ease of use (77%), completeness of information (74%) and speed of record retrieval (65%).

Below, LexisNexis Risk Solutions expands on these key findings, outlined in a newly published report highlighting the specific areas of the life insurance application process where applicants experience the greatest challenges.

Life insurance application pain point: Effort
In the report, 79% of applicants cited the amount of required effort as the lead reason for abandoning the life insurance application process. The research highlights the fact that effort, time and medical exams influence how life insurance applicants respond to the process. The greatest sources of effort stem from providing detailed medical information — 60% of applicants describe the hassle in filling out medical conditions and 56% mentioned it is too difficult to collect doctor information.

Life insurance application pain point: Time
Among life insurance applicants who abandoned the application process, 63% pointed to the time required as one of the top reasons for dropping out. Even applicants who complete the process experience meaningful friction: 36% of these respondents indicated time to complete an application is a pain point. Among those who completed the application process and find the process time unacceptable, 91% say it negatively impacts their satisfaction with the application process.

When application timelines extended beyond expectations, nearly one-third (33%) considered switching to a different carrier, and 26% considered abandoning their application altogether. The study identifies a clear threshold for acceptability. Nineteen percent of applicants view application timelines of five weeks or longer as highly unacceptable, compared with 1% for two-week timelines and 5% for timelines of three to four weeks.

Patient Portals Preferred for Medical Information Sharing
Online patient portals are applicants' preferred method for sharing their medical information, outranking medical record exchanges and manual processes. Applicants underscored their preference for online patient portals – 77% indicated preference is driven by ease of providing access to medical records, 74% cited completeness of medical information and 65% prefer online patient portals based on the speed of record retrieval. Adoption of online patient portals is already widespread – 82% of applicants have access to a patient portal through their PCP, and 91% have accessed it multiple times in the past 12 months.  

"We conducted this research to get updated insights on how life insurance applicants respond to the process, what impacts satisfaction and what ultimately drives abandonment," said Justin Baker, associate vice president, life insurance, LexisNexis Risk Solutions. "Life insurance applicants indicated that providing medical data continues to be a key driver of time and dissatisfaction and they are ready for a new, easier process for sharing medical information. We confirmed that despite conventional industry understanding of preference, there are many opportunities for the life insurance industry to positively influence the consumer experience, considering that when healthier consumers drop out, business opportunities are lost and costs increase." 

"Solving for multiple areas of friction at once allows life insurance carriers to align the application experience with consumer expectations, instead of simply relocating the problem," said Baker. "Life insurers that streamline medical record collection and align with how consumers already access their health data can improve customer satisfaction, reduce application dropout rates and drive stronger business outcomes."

For more information on the LexisNexis^® Life Insurance Consumer Experience Study and to download a copy of the research, visit "Reimagining Medical Data Sharing in Life Insurance Underwriting." To learn more about how LexisNexis Risk Solutions is helping life insurers get electronic medical records faster to shorten decision timelines, improve costs and benefit their customers, explore LexisNexis^® Health Intelligence and our approach to consumer mediated consent.

About the Research
LexisNexis Risk Solutions commissioned a third-party research firm to conduct an online survey and collect feedback from a representative sample of consumers considered to be "in the life insurance market." The firm completed 2,502 surveys among consumers aged 25 to 75, who had shopped for or applied for a personal life insurance policy within the past five years. Results were analyzed across application outcomes to understand how friction affects consumer behavior and attitudes toward sharing medical information.

About LexisNexis Risk Solutions
LexisNexis^® Risk Solutions leverages the power of data, advanced analytics platforms and integrated AI solutions to provide insights that help businesses across multiple industries and governmental entities reduce risk and improve decisions to benefit people around the globe. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information-based analytics and decision tools for professional and business customers. For more information, please visit LexisNexis Risk Solutions and RELX. 

Media Contacts:
Emma Valenti
Sr. Communications Specialist, Insurance
Emma.valenti@lexisnexisrisk.com
+1 470.550.7793 

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SOURCE LexisNexis Risk Solutions

FAQ

What did the LexisNexis study say about applicant abandonment rates for life insurance (RELX)?

Most applicants abandon due to effort and time; 79% name effort as the lead reason. According to LexisNexis Risk Solutions, 63% of those who abandoned cited time required as a top factor affecting dropout.

How common is patient portal access among life insurance applicants (RELX study)?

Patient portal access is widespread: 82% of applicants report PCP portal access. According to LexisNexis Risk Solutions, 91% of applicants have used a portal within the past 12 months, indicating high recent adoption.

Why do applicants prefer online patient portals for sharing medical records with insurers (RELX)?

Applicants prefer portals for ease, completeness and speed of retrieval. According to LexisNexis Risk Solutions, 77% cited ease of use, 74% completeness, and 65% speed as key drivers of preference.

What application timeline do applicants find unacceptable for life insurance (RELX study)?

Long timelines reduce satisfaction; 19% view five weeks or longer as highly unacceptable. According to LexisNexis Risk Solutions, even three-to-four week timelines drew negative reactions from a smaller share of applicants.

How does application time affect applicant behavior and satisfaction (RELX findings)?

Extended timelines lower satisfaction and prompt switching or abandonment; 91% who found time unacceptable reported lower satisfaction. According to LexisNexis Risk Solutions, 33% considered switching carriers when timelines extended beyond expectations.