RGP Advances Human-Centered Transformation, Appoints Terry Peters to Lead Brand Experience Practice

Key Terms

brand experience technical

The sum of all interactions people have with a company—from using its product or website to talking with staff or seeing ads—which shapes how customers feel and remember the brand. Investors care because a strong, consistent brand experience can drive repeat sales, allow higher prices, reduce marketing costs and lower business risk, much like a memorable restaurant visit makes you return and tell friends, boosting long-term revenue.

human-centered design technical

A design approach that builds products, services and processes around real people’s needs, habits and feedback, using repeated testing and refinement to make sure solutions work in practice. For investors, it matters because user-focused designs tend to get adopted faster, cost less to fix later, and create stronger customer loyalty—like tailoring a suit to the wearer instead of guessing a size—reducing business risk and supporting more reliable revenue.

service design technical

Service design is the process of planning and organizing all parts of a service — customer interactions, behind-the-scenes processes, technology and staff — so users get consistent, efficient experiences. For investors, strong service design is like a clear blueprint for a restaurant: it cuts wasted cost, increases repeat business and makes scaling smoother, which can improve revenue predictability, margins and long-term value.

user research technical

User research is the structured study of the people who use—or might use—a product or service, gathering real-world feedback through interviews, observation, testing, and surveys to understand needs, habits, and pain points. For investors, it signals how well a company understands its customers and how likely a product is to be adopted, helping predict revenue potential and reduce the risk of costly redesigns; think of it as test-driving ideas with real users before scaling up.

ux technical

UX, short for user experience, describes how easy, pleasant and satisfying it is for people to use a product, service or website. Like the layout and flow of a well-organized store that makes shopping quick and enjoyable, strong UX helps attract and keep customers, boosts sales or usage, and lowers support costs — all of which can directly affect a company’s revenue, growth prospects and valuation for investors.

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DALLAS--(BUSINESS WIRE)-- RGP (Nasdaq: RGP), a global professional services firm, today announced Terry Peters as the leader of its Brand Experience (BX) Practice within its Consulting Segment. The appointment reinforces BX as a core differentiator in how the firm delivers transformation across finance, technology, and operations.

Terry Peters, Brand Experience (BX) Practice Leader at RGP

As organizations accelerate AI adoption and enterprise transformation, RGP is doubling down on a fundamental belief: transformation succeeds when it starts with people. The firm’s BX capability embeds human-centered design into every layer of execution, connecting finance transformation, customer experience, employee experience, and digital operations into a unified, outcome-driven system.

In his role, Peters will lead the continued evolution of BX as an enterprise capability that shapes how work gets done, ensuring that systems, processes, and platforms are designed for the people who use and manage them. His leadership will further integrate design into RGP’s consulting and on-demand delivery models, enabling clients to translate strategy into execution through intuitive, scalable, and operationally effective experiences.

Under Peters’ leadership, BX will extend these human-centered design principles across enterprise transformation, including finance transformation, M&A integration, supply chain optimization, and technology modernization. This includes governing enterprise content and decision ecosystems; building scalable systems to accelerate delivery and adoption across functions; advancing employee and customer experience through service design methods; and embedding accessibility, inclusive design, and AI-aware governance standards.

BX will also apply user research and validation to ground decisions in how people actually work across finance, operations, technology, and corporate functions. His leadership enhances RGP’s ability to help clients build connected, scalable operating environments where design, governance, technology, and operations function as one—enabling more effective decision-making, faster adoption, and measurable business outcomes.

“As organizations navigate increasingly complex transformations, the differentiator is no longer just strategy or technology, it’s how effectively those changes work for people,” said Scott Rottmann, President of Consulting Services at RGP. “Human-centered design is how we connect the dots across our capabilities. It ensures that finance transformation, AI adoption, and operational change are not just implemented, but actually adopted, scaled, and sustained. Terry’s leadership strengthens our ability to deliver transformation that works in the real world.”

Peters most recently served as Strategy Director on the Brand Experience team at RGP, where he led large-scale initiatives across complex enterprise environments, helping organizations translate fragmented systems and processes into cohesive, high-performing experiences. His work spans the full transformation lifecycle, from research and strategy to governance, design systems, and implementation.

“Too often, transformation focuses on systems first and people second, and that’s where friction, inefficiency, and failed adoption begin,” said Peters. “At RGP, we start from a different place. We begin with how people actually work, make decisions, and interact with systems, then design everything around that reality. When you do that, you don’t just improve experience, you improve performance. I’m excited to continue scaling this capability across the firm and for our clients.”

Prior to joining RGP, Peters held leadership roles at ICF Next, most recently serving as Partner of UX. He began his career at KPMG.

About RGP

RGP (Nasdaq: RGP) has been redefining professional services for 30 years by closing the gap between advice and execution. RGP combines the flexibility of on-demand talent, the rigor of consulting, and the accountability of managed services for faster impact, smarter investment, and lower risk. The firm partners with CFOs and other C-suite leaders across finance, digital transformation, data, and cloud—connecting advisory to execution at global scale.

Based in Dallas, Texas, with offices worldwide, RGP annually engages with more than 1,500 clients around the world from 40 physical practice offices and multiple virtual offices. As of January 2026, RGP is proud to have served 90 percent of the Fortune 100 and has been recognized by U.S. News & World Report (2025-2026 Best Companies to Work for) and Forbes (America’s Best Midsize Employers 2026, America’s Best Management Consulting Firms 2025, World’s Best Management Consulting Firms 2025).

Resources Connection, Inc. (RGP) is listed on the Nasdaq Global Select Market, the exchange’s highest tier by listing standards. To learn more about RGP, visit: http://www.rgp.com. (RGP-F)

Dare to Work Differently®—for a world where execution matters.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260401844251/en/

Investor Contact:
Jennifer Ryu, Chief Financial Officer
(US+) 1-714-430-6500
jennifer.ryu@rgp.com

Media Contact:
Pat Burek, Financial Profiles
(US+) 1-310-622-8244
pburek@finprofiles.com

Source: Resources Connection, Inc.