Riskified Unveils Next-Generation AI Suite at Ascend 2026, Empowering Merchants with Unprecedented Visibility and Control Over Ecommerce Risk

Key Terms

conversational ai technical

Conversational AI is technology that allows computers to understand, process, and respond to human language in a way that feels natural and interactive, similar to chatting with a person. It enables machines to hold conversations, answer questions, and assist with tasks automatically. For investors, it matters because this technology can improve customer service, streamline operations, and create new opportunities across many industries.

agentic commerce technical

Agentic commerce is buying and selling driven by autonomous digital agents — such as smart apps, bots, or AI assistants — that act on a person’s or business’s behalf to find, compare, negotiate and execute transactions. Investors should care because these agents can change who controls customer relationships, cut costs and speed up sales like a personal shopper that never sleeps, but they also shift competitive dynamics, data value and regulatory risk for platforms and retailers.

ai shopping assistant technical

An AI shopping assistant is a software tool that uses artificial intelligence to help consumers discover, compare and purchase products through chat, recommendations, search or voice. For investors it matters because these assistants can increase sales, reduce customer support costs and improve customer loyalty—like a skilled salesperson who remembers every shopper’s tastes—so widespread adoption can signal higher revenue and better profit margins for retailers and platforms.

tpv financial

Total payment volume (TPV) is the total dollar value of all transactions routed through a platform, payment processor, or marketplace over a specific period. It matters to investors because it shows how much economic activity the business supports—similar to counting cars on a toll road to estimate toll income—and helps indicate growth, revenue potential, user engagement, and shifts in demand that can affect future profits.

generative ai technical

Generative AI is a type of computer technology that can create new content, like text, images, or music, on its own. It’s important because it can produce realistic and useful material quickly, which could change how we create art, write stories, or even develop new products. Think of it as a smart robot that can invent and produce things almost like a human.

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New capabilities include Riskified ARIA the AI Risk Analyst, Identity Explore 2.0, and an enhanced Decision Studio, giving merchants the power to see, understand, and act on network risk intelligence like never before

NEW YORK--(BUSINESS WIRE)-- Riskified (NYSE: RSKD), a global leader in ecommerce fraud and risk intelligence, today announced a major leap forward in its AI platform capabilities, introducing a powerful suite of control and empowerment tools designed to give merchant fraud teams complete visibility into risk patterns and identity behavior, conversational AI-driven insights, and the ability to surgically tailor their risk strategies. The innovation suite was announced onstage at Ascend 2026, Riskified’s premier global summit series, taking place May 4-6, 2026, at the Conrad New York Downtown in Manhattan, NY.

With global ecommerce continuing to expand and losses from AI-driven fraud attacks projected to spike, particularly with the rise of agentic commerce, where AI bots may conduct transactions on behalf of consumers, accurate fraud decisions are fundamental, but are no longer enough. Today, more than ever, sophisticated fraud and risk teams need to understand the why behind every transaction and pattern, and require the autonomy to instantly adapt to threats without risking their revenue.

“For over a decade, Riskified has been laser-focused on delivering the most accurate decisions through network data and deep identity models,” said Eido Gal, CEO & Cofounder of Riskified. “But our merchants told us they need more than just accurate decisions. They want to explore what's happening in their business in real-time, understand the context behind the data, gain insight into the identities behind it, and most importantly, take action with total confidence. We’re empowering merchants with unprecedented access to Riskified platform intelligence and the insights and ability to further tailor risk management to the needs of their business.”

Riskified unveiled the following advanced capabilities in its merchant control center that offer the most comprehensive, context-rich environment for fraud teams:

Riskified ARIA, the AI Risk Analyst

Going beyond basic chatbot add-ons and isolated investigation dashboards, Riskified ARIA (AI Risk Intelligence Analyst) gives merchants access to Riskified’s network data, model outputs, and identity signals, allowing them to better understand risk and fraud trends in their store at both a transactional level and across broader performance patterns. Riskified ARIA operates securely within Riskified's unified platform, tapping directly into billions of network signals, cross-platform patterns, and performance diagnostics. Fraud specialists can use simple conversational language to instantly zoom in on transaction-level explainability, visualize specific performance trends, or isolate specific risk indicators. ARIA serves as an always-on risk analyst that provides risk intelligence and insight across every touchpoint of the buyer journey in plain language and in seconds.

Identity Explore 2.0

Riskified is also expanding its identity capabilities beyond transaction-level analysis. Through the latest update to Identity Explore, fraud teams can move beyond individual accounts to a full view of identity across devices and across merchants in the Riskified network. It exposes hidden accounts and connections across the network and enables visibility into behavior patterns that cannot be seen within a single merchant view, giving merchants a network-wide view of identity and activity across multiple accounts and interactions, including suspicious behavior patterns, rather than operating in isolation. Fraud teams can see all their identities in one place, apply filters to expose cohorts of fraudsters and abuse rings, not just individual bad actors, and block or tag and track them in real time. Tapping into Riskified’s massive data consortium, this approach extends across the full customer journey, allowing merchants to assess risk based on how users behave, not just what they do in a single moment.

Decision Studio Enhancements

Decision Studio allows teams to turn what they learn from Riskified ARIA, decision explainability, and Identity Explore into deployable business rules. Intelligence-based fraud rules can be created, tested in simulation or shadow mode, and deployed after full confidence in the outcome. Business rules benefit from using identity and network patterns rather than single data points from a merchant’s own store, enabling a balance between a fraud team’s understanding of their business and Riskified’s AI and machine learning models. With the new "Identity Feedback Loop," the identity and behavioral labels created in Identity Explore 2.0 become automated triggers for dynamic business policies in Decision Studio. Using these identity-based labels, merchants can refine their rules to better distinguish between legitimate customers and risky behavior flagged by a combination of identity signals with behavioral patterns. These enhancements put fraud teams at the steering wheel, allowing them to apply their unique business DNA to risk strategy with total confidence.

Together, these capabilities reflect a broader shift in fraud prevention from isolated decisions at checkout to continuous intelligence across the full customer journey. Rather than replacing automation, Riskified is focused on making it more usable, giving teams visibility into how decisions are made and practical ways to intervene when needed without slowing down operations.

These latest releases directly address the looming pressure from AI-driven fraud and abuse. Addressing visibility gaps created by siloed investigative tools, Riskified’s unified approach - spanning account intelligence, checkout intelligence, policy intelligence, and dispute intelligence - ensures that the most comprehensive and accurate insights are always embedded directly into merchant risk management workflows. This becomes even more critical as AI and agentic interactions grow, making it harder to distinguish between legitimate users and malicious activity without a clear understanding of underlying identity and behavior.

Riskified also shared new insights from a live survey conducted among hundreds of large enterprise ecommerce leaders at Ascend 2026, representing more than $1.1T in total processing volume (TPV). The live poll looked at how the merchants are progressing in their adoption of AI-powered shopping assistants as generative AI becomes more visible in the customer experience.

When asked about their current stage of adoption, responses showed a market still in transition:

• 12% already have a live AI shopping assistant
• 25% are actively building their own AI shopping assistant
• 41% are exploring their options but have not yet started building

Overall, 78% of merchants are already engaging with AI shopping assistants, whether they are exploring, building, or already live.

These results underscore a shift in ecommerce strategy as generative AI moves from backend optimization to front-end customer interaction, raising new questions around ownership of the customer relationship, experience control, and the role of external AI platforms in commerce.

To learn more about these new AI capabilities and Riskified’s risk intelligence suite, schedule a consultation with a Riskified fraud expert here.

About Riskified

Riskified (NYSE:RSKD) empowers businesses to unleash ecommerce growth by outsmarting risk. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists, and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Learn more at riskified.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260506291515/en/

Corporate Communications:
Cristina Dinozo
Senior Director of Communications
press@riskified.com

Investor Relations:
ir@riskified.com

Source: Riskified