Tencent Cloud Empowers Ryde to Elevate In-App Communication in Southeast Asia
- Integration of Tencent's TRTC technology will reduce operational costs and improve communication efficiency
- Partnership enables Ryde's expansion into new areas including deliveries, payments, and sustainable mobility
- Access to Tencent Cloud's AI and analytics capabilities for smarter pricing and customer engagement
- Strategic alliance positions Ryde for transformation into a comprehensive regional super-app
- Previous limitations of traditional telecom-based systems have impacted operational efficiency
- Significant technological transition may require adaptation period for users and systems
Insights
Tencent Cloud partnership strengthens Ryde's competitive position by enhancing communications while reducing costs and enabling expansion opportunities.
Ryde's strategic integration of Tencent's Real-Time Communication technology addresses critical limitations in their previous telecom-based system. By moving from third-party number masking to an embedded cloud-native solution, Ryde gains substantial operational advantages: reduced complexity, lower costs, and enhanced user privacy—all essential factors in the competitive Southeast Asian mobility market.
The partnership delivers four key technical advantages:
- Carrier-grade stability with ultra-low latency communication
- Scalable infrastructure to accommodate user growth
- Enhanced security compliant with international standards
- Access to AI and analytics capabilities for pricing optimization
This integration extends beyond mere communication improvements. The partnership strategically positions Ryde for its expansion beyond ride-hailing into a regional super-app ecosystem encompassing deliveries, payments, and sustainable mobility. Tencent's technology stack provides the necessary infrastructure for this diversification without sacrificing user experience or operational efficiency.
The companies are also exploring additional WeChat Mini Program integrations focused on AI-driven fleet optimization and intelligent dispatch systems—suggesting Ryde is prioritizing technological advancement to strengthen its competitive position against larger regional players. This partnership represents a meaningful technology enhancement that could accelerate Ryde's platform development while potentially reducing long-term infrastructure costs.
HONG KONG, CHINA / ACCESS Newswire / June 20, 2025 / Tencent Cloud,the cloud business of global leading technology company Tencent, today announced a strategic partnership with Ryde Group Ltd (NYSE American: RYDE) ("Ryde" or the "Company"), a technology company with a leading platform for mobility and quick commerce in Singapore, to elevate in-app communication for ride-hailing services in Southeast Asia. By integrating Tencent Real-Time Communication (TRTC) technology powered by Tencent Cloud, along with WeChat Mini Program, Ryde is enhancing driver and rider interactions with ultra-low latency, secure, and seamless communication directly within its platform.
As Ryde expanded its user base and platform capabilities, the limitations of traditional telecom-based communication systems have become evident. Reliance on third-party number masking added unnecessary complexity, increased operational costs, and failed to meet the expectations of a mobile-first, digitally savvy audience. To maintain its competitive edge, Ryde sought a cutting-edge, cloud-native solution to ensure secure, real-time communication, protect user privacy, and optimize operational efficiency.
With its proven global leadership in real-time communication infrastructure, powering platforms like Weixin/WeChat, QQ, and PUBG, Tencent Cloud's ultra-low latency solution, carrier-grade stability, and seamless integration capabilities aligned perfectly with Ryde's vision of building a future-ready mobility platform.
Enhancing Mobility with Tencent Cloud's Real-Time Technology
As one of the powerful solutions under Communications Platform as a Service (CPaaS), TRTC is renowned for its carrier-grade stability, ultra-low latency architecture, and seamless integration into mobile-first environments. By leveraging this solution, Ryde can replace traditional telecom methods with a scalable, secure, and cost-effective in-app solution, ensuring seamless voice interactions between riders and driver-partners.
Beyond core infrastructure, Ryde also benefited from Tencent Cloud's comprehensive offerings, including scalable support for user demand, robust security compliant with international standards, improved performance with minimized latency, and access to AI and analytics for smarter pricing and customer engagement.
Driving Long-Term Digital Mobility Transformation in Southeast Asia
The partnership between Ryde and Tencent Cloud marks a strategic alliance between two growth-oriented platforms committed to advancing high-impact digital infrastructure across Southeast Asia. This collaboration is grounded in a shared vision to unlock value in rapidly evolving sectors such as urban mobility, platform-as-a-service, and AI-powered digital solutions.
For Tencent Cloud, this partnership aligns with its regional expansion goals and strengthens its role in enabling super-app ecosystems. By offering scalable, secure infrastructure and advanced solutions like TRTC, Tencent Cloud is deepening its presence in the fast-growing mobility sector, with Ryde as a key partner. For Ryde, the collaboration accelerates its product development, enhances platform reliability, and drives operational efficiency-crucial factors as it expands into new areas including ride-hailing, deliveries, payments, and sustainable mobility. Tencent Cloud's robust ecosystem empowers Ryde to deliver exceptional user experiences while maintaining cost efficiency and technical agility.
Kenneth Siow, Regional Director for Southeast Asia and General Manager for Singapore & Malaysia at Tencent Cloud International, said, "We are thrilled to partner with Ryde in transforming the ride-hailing communication experience across Southeast Asia. By integrating our Real-Time Communication (TRTC) technology, we enable seamless, secure, and ultra-low latency interactions within the Ryde platform. This collaboration underscores Tencent Cloud's commitment to empowering innovative companies with cutting-edge cloud solutions that enhance user experiences and drive operational efficiency. Together, we are establishing a long-term strategic foundation to capture emerging revenue opportunities, optimize margins through advanced infrastructure, and future-proof our platforms in Southeast Asia's rapidly evolving digital economy."
Nitin Dolli, CTO at Ryde Group, said, "Our partnership with Tencent Cloud is more than a technological upgrade-it is a transformative step that accelerates Ryde's evolution beyond ride-hailing into a comprehensive regional super-app. Leveraging Tencent Cloud's robust TRTC technology, we have further enhanced the communication experience for both riders and driver-partners, while upholding the highest standards of privacy, security, and scalability. We believe this collaboration strengthens our competitive edge and reaffirms our commitment to delivering smarter, more seamless solutions for our users."
In addition to TRTC implementation, Tencent Cloud and Rydeare jointly exploring new opportunities with WeChat Mini Program in areas such as AI-driven fleet optimization, intelligent dispatch systems, and green mobility analytics-initiatives designed to boost operational performance and support scalable, long-term growth.
About Tencent Cloud:
Tencent Cloud, one of the world's leading cloud companies, is committed to creating innovative solutions to resolve real-world issues and enabling digital transformation for smart industries. Through our extensive global infrastructure, Tencent Cloud provides businesses across the globe with stable and secure industry-leading cloud products and services, leveraging technological advancements such as cloud computing, Big Data analytics, AI, IoT, and network security. It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation.
About Ryde Group Ltd:
Ryde, a homegrown super mobility app founded in Singapore, is the world's FIRST on-demand carpooling app since 2014! As a publicly listed company on the NYSE American, we are reimagining the way people and goods move around. We offer a full suite of services, including carpooling, private hire, taxi, and delivery, but what truly sets us apart is our commitment to empower our private-hire and taxi partners. We take
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FORWARD-LOOKING STATEMENTS
Statements in this press release about future expectations, plans and prospects, as well as any other statements regarding matters that are not historical facts, may constitute "forward-looking statements" within the meaning of The Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, statements relating to the expected trading commencement and closing dates. The words "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "plan," "potential," "predict," "project," "should," "target," "will," "would" and similar expressions are intended to identify forward-looking statements, although not all forward-looking statements contain these identifying words. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors. Any forward-looking statements contained in this press release speak only as of the date hereof, and Ryde Group Ltd specifically disclaims any obligation to update any forward-looking statement, whether as a result of new information, future events or otherwise, except as required by law.
SOURCE: Ryde Group
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