San Jose Water Selects InvoiceCloud as Strategic Payment Technology Provider
- None.
- None.
The adoption of InvoiceCloud by San Jose Water represents a strategic move to enhance customer satisfaction and operational efficiency. From a market research perspective, this integration is indicative of a broader trend where utilities are investing in customer experience (CX) to differentiate themselves in a competitive market. The reported 70% digital payment adoption rate is a significant metric, suggesting that customers are responsive to digital transformations in traditionally less tech-focused industries.
Moreover, the move towards digital payments aligns with environmental sustainability goals, potentially appealing to eco-conscious consumers. The ability to offer a variety of payment options, including digital wallets like PayPal and Venmo, reflects an understanding of consumer payment preferences, which can lead to increased customer retention and potentially attract a younger, more tech-savvy demographic.
From a financial standpoint, the implementation of InvoiceCloud by San Jose Water can be seen as a cost-saving initiative. The reduction in staff workload and the alleviation of IT burdens through automatic updates may lead to lower operational costs. These savings could be reflected in future financial statements as reduced administrative expenses. The initial investment in the technology, however, should be monitored against the savings to evaluate the return on investment (ROI).
The transition to a more efficient payment system could also be a strategic move to improve cash flow management. Faster processing of payments and the reduction of manual entry could lead to a more streamlined accounts receivable process, potentially improving the company's working capital position.
From an environmental sustainability viewpoint, the shift to a paperless billing system through InvoiceCloud aligns with broader corporate sustainability goals. The reduction of paper use not only supports environmental initiatives but also resonates with stakeholders increasingly valuing corporate responsibility. This move can enhance San Jose Water's brand image as an environmentally conscious company.
The long-term impact of such digital transformations may also include a reduction in the company's carbon footprint, as less paper billing translates to less resource consumption and waste production. This could potentially result in positive environmental externalities that benefit the community at large and align with global sustainability trends.
“InvoiceCloud has transformed our electronic bill payment system, ensuring a convenient, secure user experience that has drastically improved our customer engagement,” said John Tang, San Jose Water’s VP of Regulatory Affairs and Government Relations. “With InvoiceCloud, we’ve significantly cut down staff workloads and improved the customer experience, which has increased our team’s morale.”
Prior to using InvoiceCloud, San Jose Water relayed that it struggled with an outdated payment system, resulting in limited payment choices for its customers and labor-intensive processes that drained staff resources. However, in its first three months after replacing that system with InvoiceCloud in September 2023, the Company achieved
With InvoiceCloud, San Jose Water now offers a variety of convenient payment options for its customers. InvoiceCloud allows customers to pay how they’d like, including online, by text or phone, using a digital wallet like PayPal or Venmo, AutoPay, and more. These digital payment options—coupled with InvoiceCloud’s paperless billing features—help reduce paper use, which is a priority for SJW and its customers.
“InvoiceCloud offers San Jose Water Group’s diverse customer base a modern payment experience that enables digital self-service,” said EngageSmart President, Enterprise Solutions Kevin O’Brien. “Customers expect the same level of ease and convenience when they pay their water bills as when they make any other online purchase. Offering a modern system of reminders and payment methods helps utilities meet these expectations to improve both customer engagement and satisfaction."
About InvoiceCloud
InvoiceCloud, an EngageSmart solution, is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. To learn more, visit www.InvoiceCloud.com.
About EngageSmart
EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. EngageSmart offers single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of September 30, 2023, EngageSmart serves 116,200 customers in the SMB Solutions segment and 3,400 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, and Giving. For more information, visit www.engagesmart.com and follow us on LinkedIn.
About San Jose Water
Founded in 1866, San Jose Water is an investor-owned public utility, and is one of the largest and most technically sophisticated urban water systems in
Disclosure
We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.
*For information concerning EngageSmart and its products and services, please visit: www.engagesmart.com
*For additional information, please follow EngageSmart’s social media accounts: www.twitter.com/engagesmartinc, www.facebook.com/EngageSmartInc, and www.linkedin.com/company/engagesmart
Non-Affiliate Disclaimer
Oracle is a registered trademark of Oracle International Corporation. Apple Pay is a registered trademark of Apple Inc. PayPal and Venmo are registered trademarks of PayPal, Inc. All product and company names are trademarks or registered trademarks of their respective owners. Their use does not imply affiliation or endorsement by the trademark holders. The use of any trade name or trademark herein is for identification and reference purposes only.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240220009004/en/
Media:
Nicole Bestard
Quarter Horse PR
Invoicecloud@qh-pr.com
Source: EngageSmart
