/C O R R E C T I O N -- Hexaware Technologies Ltd/

Rhea-AI Summary

Hexaware Technologies and SmartRent (NYSE: SMRT) announced a strategic partnership on July 6, 2026 to build AI-native customer operations and revenue processes.

The collaboration covers three workstreams: AI-native customer experience with Voice AI, an intelligent bill-to-cash platform, and Salesforce Revenue Cloud Advanced implementation.

AI-generated analysis. How Rhea-AI works. Not financial advice.

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In the news release, Hexaware and SmartRent Enter Strategic Partnership to Transform to AI-native Customer Operations and Revenue Processes, issued 06-Jul-2026 by Hexaware Technologies Ltd over PR Newswire, we are advised by the company that several changes have been made. The complete, corrected release follows:

Hexaware and SmartRent Enter Strategic Partnership to Transform to AI-native Customer Operations and Revenue Processes

AI-led support services, bill-to-cash solutions, and an agile lead-to-order process with Salesforce Revenue Cloud Advanced implementation

MUMBAI, India, ISELIN, N.J. and LONDON, July 6, 2026 /PRNewswire/ -- Hexaware Technologies (NSE: HEXT), a global provider of IT solutions and services, today announced a strategic partnership with SmartRent, Inc. (NYSE: SMRT), a leading technology provider for apartment communities and smart operations solutions for the rental housing industry. The partnership will drive an AI native transformation of key business areas of the SmartRent program, spanning three connected workstreams:

AI-native Customer Experience

Hexaware will play a key role in elevating SmartRent's customer support operations with advanced Voice AI agents and intelligent orchestration across voice, email, and chat channels. This will enhance SmartRent's customer experience, driving even higher satisfaction and service quality.

An Intelligent Bill-to-Cash Platform Driving Better DSO

Hexaware will deploy and manage an adaptive suite of bill-to-cash solutions—organizing data, insights, actions, and people to deliver better revenue operations outcomes.

Salesforce Revenue Cloud Advanced Implementation

Hexaware will transform SmartRent's lead-to-order process by deploying Salesforce Revenue Cloud Advanced. The result: faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline. Total Cost of Ownership and measurable business impact sit at the core.

"Enterprises today need speed and efficiency that produce best-in-class experiences, Contextual AI, streamlined SaaS, and an AI-native workforce that drives business outcomes and creates a competitive moat. Enterprises need an operating model in which AI, technology, processes, and the workforce are in harmony. That's what we're building with SmartRent," said Eravi Gopan, President & Global Head – Technology, Products, and Platforms, Hexaware.

"We're pairing domain subject matter experts with Voice AI, transformed enterprise systems, AI-ready data, and redesigned workflows to give SmartRent an adaptive operations platform that improves with every interaction, accelerates revenues, and sustains competitive advantage," said Suresh Kumar Bennet, Executive Vice President & Global Head – Business Process Services, Hexaware.

Commenting on the collaboration, Frank Martell, President & CEO, SmartRent, said, "Our customers expect service that is fast, intelligent, and dependable. This partnership gives us the operational depth and technology foundation to deliver that at scale."

Together, Hexaware and SmartRent are building a modern operating model that connects customer experience, revenue operations, and AI-driven business transformation into a single foundation for growth.

About Hexaware

Hexaware is a global technology and business process services company. Every day, Hexawarians wake up with a singular purpose: to create smiles through great people and technology. With offices across the world, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build, transform, run, and optimize their technology and business processes. Learn more about Hexaware at https://hexaware.com/.

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SOURCE Hexaware Technologies Ltd

FAQ

What is the Hexaware and SmartRent (NYSE: SMRT) strategic partnership announced on July 6, 2026?

Hexaware and SmartRent formed a strategic partnership to build AI-native customer operations and revenue processes. According to Hexaware, the collaboration spans customer experience, bill-to-cash solutions, and Salesforce Revenue Cloud Advanced to support growth in SmartRent’s rental housing technology business.

How will the Hexaware and SmartRent partnership improve SmartRent (SMRT) customer experience?

The partnership is designed to enhance SmartRent’s customer support operations using advanced Voice AI agents and omnichannel orchestration. According to Hexaware, this AI-native customer experience model targets higher satisfaction and service quality across voice, email, and chat for apartment communities and rental housing clients.

What bill-to-cash capabilities are included in the Hexaware and SmartRent (SMRT) agreement?

Hexaware plans to deploy and manage an adaptive bill-to-cash platform for SmartRent. According to Hexaware, the solution organizes data, insights, actions, and people to support improved revenue operations outcomes and aims to drive better days sales outstanding (DSO) performance over time.

How will Salesforce Revenue Cloud Advanced be used in the Hexaware and SmartRent (NYSE: SMRT) collaboration?

Hexaware intends to implement Salesforce Revenue Cloud Advanced to transform SmartRent’s lead-to-order process. According to Hexaware, expected benefits include faster quote cycles, stronger pricing governance, and a unified view of the revenue pipeline, with total cost of ownership and measurable business impact emphasized.

What business areas of SmartRent (SMRT) are targeted by the Hexaware AI-native transformation?

The partnership targets three connected workstreams: customer support operations, revenue operations via bill-to-cash, and the lead-to-order process. According to Hexaware, these are combined into a modern operating model linking customer experience, revenue operations, and AI-driven business transformation for SmartRent.