SoundHound AI Named a Leader in IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025
SoundHound AI (Nasdaq: SOUN) has been named a Leader in the IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment. The company's Amelia 7 platform, launched in May 2025, received high praise for its robust conversational AI capabilities, including strong NLU, LLM intent recognition, and superior voice channel capabilities.
The platform stands out for its ability to handle complex requests with multiple intents and features advanced agentic capabilities, allowing AI agents to listen, reason, and act across various channels. The IDC MarketScape recommends SoundHound's platform particularly for large enterprises seeking an installable or fully managed conversational AI solution with dynamic, human-like responses.
SoundHound AI (Nasdaq: SOUN) è stato indicato come Leader nell'IDC MarketScape per Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment. La piattaforma Amelia 7, lanciata a maggio 2025, ha ricevuto ampi apprezzamenti per le sue robuste capacità di conversational AI, tra cui una forte NLU, riconoscimento delle intenzioni tramite LLM e capacità vocali superiori.
La piattaforma si distingue per la capacità di gestire richieste complesse con molteplici intenti e offre avanzate capacità agentiche, consentendo agli agenti AI di ascoltare, ragionare e agire su diversi canali. IDC MarketScape raccomanda la piattaforma di SoundHound soprattutto a grandi aziende che cercano una soluzione di AI conversazionale installabile o completamente gestita, con risposte dinamiche e simili a quelle umane.
SoundHound AI (Nasdaq: SOUN) ha sido nombrada líder en la IDC MarketScape para Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment. La plataforma Amelia 7, lanzada en mayo de 2025, recibió elogios por sus sólidas capacidades de IA conversacional, incluyendo una NLU robusta, reconocimiento de intenciones mediante LLM y capacidades superiores de canal de voz.
La plataforma destaca por su capacidad para manejar solicitudes complejas con múltiples intenciones y presenta avanzadas capacidades agenticas, que permiten a los agentes de IA escuchar, razonar y actuar a través de varios canales. IDC MarketScape recomienda la plataforma de SoundHound especialmente a grandes empresas que buscan una solución de IA conversacional instalable o totalmente gestionada con respuestas dinámicas y similar a las humanas.
SoundHound AI (나스닥: SOUN)은 전세계 범용 대화형 AI 플랫폼 2025 벤더 평가에서 IDC MarketScape의 리더로 선정되었습니다. 2025년 5월 출시된 Amelia 7 플랫폼은 강력한 NLU, LLM 의도 인식, 우수한 음성 채널 기능 등 강력한 대화형 AI 능력으로 높은 평가를 받았습니다.
이 플랫폼은 여러 개의 의도를 가진 복잡한 요청 처리 능력과 고급 에이전트 기능이 특징이며, AI 에이전트가 다양한 채널에서 듣고 추론하며 행동할 수 있습니다. IDC MarketScape는 특히 설치 가능하거나 완전 관리형 대화형 AI 솔루션과 인간에 가까운 동적 응답을 찾는 대기업에게 SoundHound의 플랫폼을 권고합니다.
SoundHound AI (NYSE: SOUN) a été désigné comme Leader dans l'IDC MarketScape pour Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment. La plateforme Amelia 7, lancée en mai 2025, a été largement saluée pour ses solides capacités d'IA conversationnelle, notamment une NLU performante, la reconnaissance d'intentions par LLM et des capacités de canal vocal supérieures.
La plateforme se distingue par sa capacité à traiter des requêtes complexes avec plusieurs intents et intègre des capacités agentiques avancées, permettant aux agents IA d'écouter, de raisonner et d'agir sur divers canaux. IDC MarketScape recommande la plateforme de SoundHound en particulier pour les grandes entreprises recherchant une solution d'IA conversationnelle installable ou entièrement gérée avec des réponses dynamiques et humaines.
SoundHound AI (NASDAQ: SOUN) wurde im Vendor Assessment der IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 als Leader benannt. Die Amelia 7-Plattform, im Mai 2025 eingeführt, erhielt hohe Wertschätzung für ihre robusten Fähigkeiten im Bereich konversationaler KI, einschließlich starker NLU, LLM-Intent-Erkennung und überlegener Sprachanbindungskapazitäten.
Die Plattform zeichnet sich durch die Fähigkeit aus, komplexe Anfragen mit mehreren Absichten zu bewältigen und bietet fortschrittliche agentische Fähigkeiten, die es KI-Agenten ermöglichen, zu hören, zu schlussfolgern und über verschiedene Kanäle zu handeln. IDC MarketScape empfiehlt SoundHounds Plattform insbesondere für Großunternehmen, die eine installierbare oder vollständig verwaltete konversationale KI-Lösung mit dynamischen, menschenähnlichen Antworten suchen.
SoundHound AI (ناسداك: SOUN) لقد تم تعيينه كقائد في تقييم Vendor IDC MarketScape لــ Worldwide General-Purpose Conversational AI Platforms 2025. تم إطلاق منصة Amelia 7 في مايو 2025 وتلقى الثناء بشكل كبير على قدراتها القوية في المحادثة الاصطائية، بما في ذلك NLU قوية، والتعرف على النوايا عبر LLM، والقدرات الصوتية المتفوقة.
تتميز المنصة بقدرتها على معالجة الطلبات المعقدة ذات النوايا المتعددة وتحتوي على قدرات وكيليات واتخاذ القرار المتقدم، مما يتيح للـ AI agents الاستماع والتفكير واتخاذ إجراءات عبر قنوات متعددة. توصي IDC MarketScape بمنصة SoundHound بشكل خاص للشركات الكبرى التي تبحث عن حل AI محادثة قابل للتثبيت أو مُدار بالكامل مع ردود ديناميكية تشبه البشر.
SoundHound AI (纳斯达克：SOUN) 已被评为 IDC MarketScape Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment 的领导者。该公司的 Amelia 7 平台 于 2025 年 5 月推出，因其强大的对话式 AI 能力而受到高度评价，包括出色的自然语言理解、LLM 意图识别以及卓越的语音通道能力。
该平台以其处理多意图的复杂请求的能力而脱颖而出，并具备先进的代理能力，使 AI 代理能够在各种渠道上倾听、推理和行动。IDC MarketScape 特别推荐 SoundHound 的平台，面向寻求可安装或完全托管的对话式 AI 解决方案、具备动态、近似人类的响应的大型企业。
- Recognition as a Leader in IDC MarketScape's 2025 assessment for conversational AI platforms
- Strong customer satisfaction with voice AI quality and complex request handling
- Advanced agentic capabilities with multi-channel support (chat, text, voice)
- Platform features low latency and exceptional natural language understanding
- None.
Insights
SoundHound's leadership position in IDC MarketScape validates its conversational AI capabilities, strengthening its competitive standing in the enterprise AI market.
SoundHound AI's recognition as a Leader in the IDC MarketScape for Conversational AI Platforms represents a significant validation of the company's technology position. This designation isn't merely ceremonial—it directly impacts enterprise purchasing decisions, as IDC's evaluations are widely respected benchmarks in the B2B technology sector.
The report specifically highlights SoundHound's Amelia 7 platform, noting its exceptional handling of complex multi-intent requests—a technical differentiation that addresses one of the most challenging aspects of conversational AI. The platform's voice AI capabilities received particular praise, suggesting SoundHound has solved critical issues around natural language understanding that competitors struggle with.
What's technically notable is SoundHound's implementation of agentic capabilities. Their system can deploy autonomous AI agents that work in orchestrated fleets, combining both generative AI reasoning with deterministic flows. This hybrid approach—merging the creative reasoning of LLMs with rule-based reliability—represents the direction enterprise AI is evolving.
The company's Agentic+ framework also intelligently incorporates human-in-the-loop functionality, addressing the critical governance requirements that enterprise customers demand. This balanced approach to automation, allowing human oversight where needed, demonstrates SoundHound's understanding of enterprise deployment requirements beyond just technical capabilities.
SoundHound's technological differentiation appears to be in its multi-channel deployment capabilities and low-latency speech recognition with enterprise tuning—suggesting they've solved real-world implementation challenges that pure research models often struggle with.
According to the report, “Customers highly praised the product's ability to handle complex requests, including those with multiple intents.”
SANTA CLARA, Calif., Oct. 02, 2025 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, has been positioned as a Leader in the IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment (doc # US52972625, September 2025).
The IDC MarketScape evaluates a broad range of vendors, gathering quantitative and qualitative data points on customer satisfaction, functionality, innovation, growth, delivery, range of services, R&D, pricing, and more.
The IDC MarketScape noted, “SoundHound Amelia customers report strong satisfaction with the quality of Amelia's voice AI, including AI-generated voice responses.” It also noted: “SoundHound AI has robust conversational AI capabilities, including strong NLU and LLM intent recognition, voice responses, context switching, and conversational memory. Its customers highly praised the product’s ability to handle complex requests, including those with multiple intents.”
The IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 concludes that businesses should consider SoundHound’s Amelia 7 platform if they are, “a large enterprise looking for an installable or fully managed conversational AI platform with the ability to generate dynamic, “human-like” responses and strong support for voice channels. Amelia’s advanced conversational capabilities and on-the-fly learning are well-established and pair well with newer and enhanced generative and agentic AI capabilities.”
“With Amelia 7, SoundHound is delivering a strong offering that is winning praise from customers for its accurate intent recognition, even for complex requests, combined with superior voice channel capabilities,” said Hayley Sutherland, Research Manager, Conversational AI at IDC. “The platform is rapidly updating with new and enhanced features to serve a breadth of businesses across a variety of front and back office use cases.”
”At SoundHound we believe that conversational AI should drive seamless experiences that feel natural and, most importantly, allow end users to achieve their goals without unnecessary friction,” said Michael Anderson, EVP of AI for Enterprise at SoundHound AI. “To us, being recognized as a Leader by IDC MarketScape and to receive praise from our customers is confirmation that our technology is delivering on that promise. As we move into the new era of agentic, SoundHound should be an obvious choice for businesses looking to partner with experts across their channels.”
The latest generation of SoundHound’s Amelia platform — Amelia 7 — launched in May 2025, and was one of the first conversational AI platforms to offer agentic capabilities to enterprise businesses. Amelia’s autonomous AI agents can listen, reason, and act, completing even complex multi-step tasks by orchestrating in fleets to achieve a particular goal. And thanks to the platform’s Agentic+ framework, businesses can leverage the reasoning and planning skills of LLMs in combination with deterministic flows, as well as human-in-the-loop.
Amelia’s AI agents can operate across channels (e.g. chat, text, voice, etc), and utilize SoundHound’s advanced speech recognition – which has low latency, exceptional natural language understanding, and includes enterprise tuning for optimal responses.
Learn more about SoundHound’s Amelia 7 platform here.
Read the SoundHound AI excerpt of the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment here.
About SoundHound AI
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world class businesses.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
Media Contact:
Gianna Arantes
pr@soundhound.com
201-815-9852
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/84951293-003e-4ad4-a287-3eb79a45e80c
FAQ
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