SoundHound AI Named a Leader in IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025
Rhea-AI Summary
SoundHound AI (Nasdaq: SOUN) has been named a Leader in the IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment. The company's Amelia 7 platform, launched in May 2025, received high praise for its robust conversational AI capabilities, including strong NLU, LLM intent recognition, and superior voice channel capabilities.
The platform stands out for its ability to handle complex requests with multiple intents and features advanced agentic capabilities, allowing AI agents to listen, reason, and act across various channels. The IDC MarketScape recommends SoundHound's platform particularly for large enterprises seeking an installable or fully managed conversational AI solution with dynamic, human-like responses.
Positive
- Recognition as a Leader in IDC MarketScape's 2025 assessment for conversational AI platforms
- Strong customer satisfaction with voice AI quality and complex request handling
- Advanced agentic capabilities with multi-channel support (chat, text, voice)
- Platform features low latency and exceptional natural language understanding
Negative
- None.
News Market Reaction
On the day this news was published, SOUN gained 10.46%, reflecting a significant positive market reaction. Argus tracked a peak move of +12.3% during that session. Our momentum scanner triggered 82 alerts that day, indicating high trading interest and price volatility. This price movement added approximately $737M to the company's valuation, bringing the market cap to $7.78B at that time.
Data tracked by StockTitan Argus on the day of publication.
According to the report, “Customers highly praised the product's ability to handle complex requests, including those with multiple intents.”
SANTA CLARA, Calif., Oct. 02, 2025 (GLOBE NEWSWIRE) -- SoundHound AI, Inc. (Nasdaq: SOUN), a global leader in voice and conversational AI, has been positioned as a Leader in the IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment (doc # US52972625, September 2025).
The IDC MarketScape evaluates a broad range of vendors, gathering quantitative and qualitative data points on customer satisfaction, functionality, innovation, growth, delivery, range of services, R&D, pricing, and more.
The IDC MarketScape noted, “SoundHound Amelia customers report strong satisfaction with the quality of Amelia's voice AI, including AI-generated voice responses.” It also noted: “SoundHound AI has robust conversational AI capabilities, including strong NLU and LLM intent recognition, voice responses, context switching, and conversational memory. Its customers highly praised the product’s ability to handle complex requests, including those with multiple intents.”
The IDC MarketScape for Worldwide General-Purpose Conversational AI Platforms 2025 concludes that businesses should consider SoundHound’s Amelia 7 platform if they are, “a large enterprise looking for an installable or fully managed conversational AI platform with the ability to generate dynamic, “human-like” responses and strong support for voice channels. Amelia’s advanced conversational capabilities and on-the-fly learning are well-established and pair well with newer and enhanced generative and agentic AI capabilities.”
“With Amelia 7, SoundHound is delivering a strong offering that is winning praise from customers for its accurate intent recognition, even for complex requests, combined with superior voice channel capabilities,” said Hayley Sutherland, Research Manager, Conversational AI at IDC. “The platform is rapidly updating with new and enhanced features to serve a breadth of businesses across a variety of front and back office use cases.”
”At SoundHound we believe that conversational AI should drive seamless experiences that feel natural and, most importantly, allow end users to achieve their goals without unnecessary friction,” said Michael Anderson, EVP of AI for Enterprise at SoundHound AI. “To us, being recognized as a Leader by IDC MarketScape and to receive praise from our customers is confirmation that our technology is delivering on that promise. As we move into the new era of agentic, SoundHound should be an obvious choice for businesses looking to partner with experts across their channels.”
The latest generation of SoundHound’s Amelia platform — Amelia 7 — launched in May 2025, and was one of the first conversational AI platforms to offer agentic capabilities to enterprise businesses. Amelia’s autonomous AI agents can listen, reason, and act, completing even complex multi-step tasks by orchestrating in fleets to achieve a particular goal. And thanks to the platform’s Agentic+ framework, businesses can leverage the reasoning and planning skills of LLMs in combination with deterministic flows, as well as human-in-the-loop.
Amelia’s AI agents can operate across channels (e.g. chat, text, voice, etc), and utilize SoundHound’s advanced speech recognition – which has low latency, exceptional natural language understanding, and includes enterprise tuning for optimal responses.
Learn more about SoundHound’s Amelia 7 platform here.
Read the SoundHound AI excerpt of the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment here.
About SoundHound AI
SoundHound AI (Nasdaq: SOUN), a global leader in voice and conversational AI, delivers solutions that allow businesses to offer superior experiences to their customers. Built on proprietary technology, SoundHound’s voice AI delivers best-in-class speed and accuracy in numerous languages to product creators and service providers across retail, financial services, healthcare, automotive, smart devices, and restaurants. The company’s various groundbreaking AI-driven products include Smart Answering, Smart Ordering, Dynamic Drive-Thru, and the Amelia Platform, which powers AI Agents for enterprise. In addition, SoundHound Chat AI, a powerful voice assistant with integrated Generative AI, and Autonomics, a category-leading operations platform that automates IT processes, have enabled SoundHound to power millions of products and services, and process billions of interactions each year for world class businesses.
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
Media Contact:
Gianna Arantes
pr@soundhound.com
201-815-9852
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/84951293-003e-4ad4-a287-3eb79a45e80c
FAQ
What recognition did SoundHound AI (SOUN) receive from IDC MarketScape in 2025?
What are the key features of SoundHound's Amelia 7 platform launched in May 2025?
Who should consider implementing SoundHound's Amelia 7 platform according to IDC MarketScape?
What makes SoundHound's AI technology stand out in the conversational AI market?
