Software AG launches webMethods.io ChatGPT API Connector to leverage Generative AI in core business systems
Organizations can enhance customer-facing processes and digital transformation initiatives
Any company with multi-stage or customer-relevant processes — such as the stages in a retailer's product fulfillment and delivery cycle — can use ChatGPT to help send out updates. Companies in industries from retail to banking to logistics can rapidly decrease the time taken to deliver fully personalized updates to explain any delays or problems. For example, manufacturers are finding that the digital experience is now a priority for partners and customers, as they demand faster and more efficient access to products and services.
Even when data and systems are connected, personalization is often limited to the customer’s name and order details. Now ChatGPT brings in a greater understanding of the status of a process and the ability to automatically generate personalized updates — in a hybrid human/machine approach — to be more empathetic than standard responses.
“ChatGPT has become a very hot topic, and businesses are looking at how they can make the most of it,” said Dr.
Generative AI can support digital transformation initiatives and tackle the technical debt left in its wake. Recent
All of these functions work best in a hybrid approach of people and technology, but ChatGPT significantly speeds up the time and resources needed.
“Companies are constantly looking for ways to differentiate themselves, especially in an era of continual disruption,” Sigg said. “Of course, the possibilities of ChatGPT extend way beyond these initial use cases. The most important thing is that there is a straightforward way for companies to get started. We’ve launched this new API Connector for webMethods.io so that organizations can begin to use generative AI without having to spend lots of time and resources developing the integrations for it.”
The webMethods.io ChatGPT API Connector is available to try now for free. The webMethods.io ChatGPT API Connector uses the GPT-3/Codex/Content Filter API of OpenAI. For more information, please visit this demo on the topic.
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