Four Years at #1: AT&T Fiber Customers Are the Happiest

AT&T (NYSE:T) announced that AT&T Fiber ranked #1 in overall customer satisfaction among fiber internet providers in the American Customer Satisfaction Index (ACSI®) for the fourth consecutive year.

Rhea-AI Summary

AT&T (NYSE:T) announced that AT&T Fiber ranked #1 in overall customer satisfaction among fiber internet providers in the American Customer Satisfaction Index (ACSI®) for the fourth consecutive year.

AT&T highlights its AT&T Guarantee, broad fiber availability to over 37 million locations, and focus on end-to-end customer experience.

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Details

News Market Reaction – T

In the May 19 session, T gained 2.25%, reflecting a moderate positive market reaction.

Data tracked by StockTitan Argus on the day of publication.

Market Context

This announcement emphasizes AT&T Fiber’s customer-experience positioning, with ACSI® satisfaction l...

Analysis

This announcement emphasizes AT&T Fiber’s customer-experience positioning, with ACSI® satisfaction leadership for four consecutive years and availability to more than 37 million locations. It complements recent updates on network performance, small business outreach and long-term financial guidance. Investors assessing this news alongside past filings and events may focus on how sustained brand and service quality support broader strategic goals, capital return plans through 2026–2028, and the company’s ongoing fiber investment trajectory.

Key Figures

ACSI #1 streak: 4 years Fiber availability: more than 37 million locations

ACSI #1 streak

4 years

Ranked highest in ACSI among fiber internet providers for four straight years

Fiber availability

more than 37 million locations

AT&T Fiber homes-passed footprint

Historical Context

5 past events · Latest: May 14

5 events

1. May 14

   Annual meeting results

   24h Move

   -2.5%

   Preliminary 2026 annual meeting results with all management proposals broadly approved.

2. May 14

   JV announcement

   24h Move

   -0.4%

   Planned joint venture with peers to expand satellite-based direct-to-device coverage.

3. May 08

   Conference guidance

   24h Move

   -0.4%

   J.P. Morgan conference fireside chat reiterating 2026 and multi-year guidance and capital returns.

4. May 05

   Network performance claim

   24h Move

   -0.8%

   Announcement of #1 converged upload speeds and leadership in fiber plus wireless performance.

5. Apr 29

   Small business contest

   24h Move

   -1.2%

   Launch of 2026 small business contest and promotion for AT&T Business Fiber security add-on.

24h Move is the share-price change in the day after each event; other market factors may also have contributed.

Key Terms

american customer satisfaction index (acsi)

1 terms

american customer satisfaction index (acsi) technical

"ranked AT&T Fiber #1 in overall customer satisfaction ... in the American Customer Satisfaction Index (ACSI®)."

A nationwide survey-based score that measures how satisfied customers are with companies, products and services across industries; think of it as a consumer “report card” that summarizes customer happiness and loyalty. Investors use it as an early signal of a company’s competitive strength and potential sales trends—rising scores can suggest repeat business and pricing power, while falling scores may warn of future revenue weakness or higher churn.

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Customers ranked AT&T Fiber #1 in overall customer satisfaction for the fourth year in a row in the American Customer Satisfaction Index (ACSI®).

Key Takeaways:

• For four years running, AT&T Fiber has outperformed all other fiber internet providers in customer satisfaction, according to ACSI.
• The recognition from our customers reinforces AT&T Fiber's leadership in delivering an experience that stands out in an increasingly competitive fiber market.
• Backed by the AT&T Guarantee, AT&T Fiber gives customers added confidence with a commitment to reliable service and a better experience.

DALLAS, May 19, 2026 /PRNewswire/ -- What's the News: AT&T Fiber has now ranked highest among fiber internet providers in the American Customer Satisfaction Index (ACSI®), for four straight years.

Why it Matters: While AT&T Fiber is renowned for its speed, a great customer experience goes beyond the connection itself. The ACSI report evaluates a range of factors, including our mobile app, website, plans, billing, and customer support.

AT&T Fiber's fourth straight year at the top shows our leadership in the full customer journey. Plus, the AT&T Guarantee gives customers added peace of mind in their internet choice.

Quotable: "This positive feedback is a powerful reflection of our commitment to delivering a great experience for our customers," said Jenifer Robertson, executive vice president and general manager, AT&T Consumer. "Being recognized by our customers for four consecutive years speaks to more than just performance - it reflects the trust people place in AT&T Fiber. The AT&T Guarantee builds on that by giving them even more confidence that we'll deliver reliable connectivity, strong value, and care that puts them first, or we'll make it right."

More Details: AT&T Fiber is available to more than 37 million locations – the most of any home internet provider. Combined with the top-rated customer experience and service backed by the AT&T Guarantee, that reach makes AT&T Fiber an easy choice for more customers. Visit att.com/fiber to check availability at your address.

About AT&T

We help more than 100 million U.S. families, friends and neighbors, plus nearly 2.5 million businesses, connect to greater possibility. From the first phone call 150 years ago to our 5G wireless and multi-gig internet offerings today, we @ATT innovate to improve lives. For more information about AT&T Inc. (NYSE:T), please visit us at about.att.com. Investors can learn more at investors.att.com.

About the American Customer Satisfaction Index (ACSI®)

Since 1994, ACSI has been a national economic indicator and now covers more than 40 industries and 400 brands and is based on data from interviews with over 200,000 customers annually. For more information, visit www.theacsi.org.

ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC.

© 2026 AT&T Intellectual Property. All rights reserved. AT&T and the Globe logo are registered trademarks of AT&T Intellectual Property.

View original content to download multimedia:https://www.prnewswire.com/news-releases/four-years-at-1-att-fiber-customers-are-the-happiest-302776163.html

SOURCE AT&T

FAQ

AI-generated questions and answers. How Rhea-AI works. Not financial advice.

What did AT&T (NYSE:T) announce about AT&T Fiber customer satisfaction in May 2026?

AT&T announced that AT&T Fiber ranked #1 in overall customer satisfaction in the ACSI® for the fourth straight year. According to AT&T, this top ranking reflects customer feedback across the full experience, including app, website, plans, billing, and support.

How many years has AT&T Fiber been rated #1 in the ACSI for customer satisfaction?

AT&T Fiber has been rated #1 in overall customer satisfaction among fiber internet providers for four consecutive years. According to AT&T, this multi-year streak underscores its leadership across the full customer journey, not just connection speed.

What does the AT&T Guarantee mean for AT&T Fiber customers?

The AT&T Guarantee provides AT&T Fiber customers with added confidence through a commitment to reliable service and a better experience. According to AT&T, the guarantee supports strong value, dependable connectivity, and customer care focused on making issues right when they arise.

How widely available is AT&T Fiber service in the United States?

AT&T Fiber is available to more than 37 million locations, which AT&T says is the most of any home internet provider. According to AT&T, this broad reach, combined with its customer satisfaction leadership, makes AT&T Fiber an appealing choice.

Why is the ACSI ranking important for AT&T Fiber and AT&T investors?

The ACSI ranking signals strong customer satisfaction with AT&T Fiber’s overall experience, not just speed. According to AT&T, sustained #1 rankings and the AT&T Guarantee may support customer trust, retention, and competitive positioning in the fiber internet market.

How does AT&T describe the customer experience factors behind AT&T Fiber’s ACSI results?

AT&T notes that the ACSI evaluates multiple factors such as its mobile app, website, plans, billing, and customer support. According to AT&T, four straight years at the top highlight leadership across the entire customer journey, beyond network performance alone.