New FieldRoutes Data Finds Software is Key to Profit Growth as Pest Industry Faces Rising Costs
Rhea-AI Summary
FieldRoutes, a ServiceTitan (NYSE:TTAN) product, has released its annual State of the Pest Industry Report, revealing significant challenges and opportunities in the pest control sector. The comprehensive study, surveying over 1,000 pest control company employees, shows that 89% of businesses are struggling with rising material and equipment costs.
Key findings indicate that 35% of businesses view recession as a major threat (up 15% from 2024), while 89% plan to increase technician wages. Despite economic pressures, the industry shows resilience with 35% expecting market improvement, 43% anticipating stability, and 23% forecasting decline. The report highlights technology adoption as crucial for growth, though only 20% of companies plan to invest in new software this year, with the same percentage planning to implement AI solutions.
[ "44% of companies reported decreases in lead times, indicating supply chain improvements", "89% of companies plan to increase wages for technicians to improve retention", "Companies prioritizing technology adoption see improvements in operational efficiency and margins", "35% of businesses expect market improvement in the coming year" ]Positive
- None.
Negative
- 89% of businesses are struggling with rising material and equipment costs
- 35% of pest control businesses cite recession as a major threat, up 15% from 2024
- Only 20% of companies plan to invest in new software and technology
- Maintaining profitable margins becoming increasingly challenging with rising operational costs
News Market Reaction – TTAN
In the trading session that priced this news, TTAN gained 0.86%, reflecting a mild positive market reaction.
Data tracked by StockTitan Argus on the day of publication.
AI-generated analysis. How Rhea-AI works. Not financial advice.
Despite Economic Uncertainty, Rising Costs, and Labor Challenges, Pest Industry Leaders Remain Cautiously Optimistic and See Technology Adoption as Critical to Their Success
ST. LOUIS, July 10, 2025 (GLOBE NEWSWIRE) -- FieldRoutes, a ServiceTitan product and leading cloud-based and mobile SaaS provider for field service businesses, today released its annual State of the Pest Industry Report, a comprehensive study of over 1,000 pest control company employees, and primarily general managers, owners, and operations managers. The report reveals that a staggering
“Digital tools have the power to transform pest control businesses by driving efficiency, improving margins, and giving contractors the edge they need in this competitive market,” said Dylan Henryson, General Manager of Pest and Lawn at FieldRoutes. “While our industry has historically been slower to adopt technology solutions and AI, that’s changing fast. With rising operational costs and continued labor shortages, embracing technology is no longer just a best practice, it’s essential to protecting profits and staying ahead in the market.”
Material Costs Climb While Margins Shrink
Despite more than one-third (
Retaining employees and focusing on the customer experience, amidst market volatility
As pest control businesses combat economic uncertainty, leaders are prioritizing workforce retention and customer experience as key differentiators. Reflecting this, pest control leaders ranked growing revenue, retaining existing customers, and acquiring new customers as the top three business goals this year. Building strong customer relationships and guaranteeing an excellent overall experience remains vital to continued business growth and success and a key part of strategy with repeat customers and referrals listed as top revenue sources.
In tandem, strengthening a company’s workforce with dependable staff fosters trust and loyalty amongst customers, positively impacting quality and reputation. As a result, investments in additional headcount, recruitment and hiring, and office expansion remain top priorities for pest leaders this year. Companies with long-time employees often have higher customer satisfaction, incentivizing leaders to offer competitive pay for employees. As such, this year
Sustained technology investments are crucial for future growth
Technology is unlocking new efficiency across the pest control industry by helping support leaders with day-to-day operations and streamlining workflows. According to the survey, most pest businesses rely on software for accounting, electronic payments, payroll processing, and time tracking while adoption was more split for other areas of the business. While only
Over the next 1-3 years, pest control leaders believe artificial intelligence, marketing automation, property intelligence, and data analytics will be the most helpful for their business. Despite this, investments in AI remain low with only
To review the full findings and key takeaways, download the State of the Pest Industry Report here.
About the research
This research was conducted by Thrive Analytics on behalf of FieldRoutes, polling more than 1,000 pest control employees from businesses representing a variety of geographical regions, business growth stages, and revenue levels. This research is for informational purposes only, and FieldRoutes provides no assurances (express or implied) regarding the accuracy of the survey data.
About FieldRoutes
FieldRoutes, a ServiceTitan product, is a leading cloud-based and mobile SaaS provider for field service businesses. FieldRoutes' platform automates many aspects of field service operations for enterprise and small business customers with office management, advanced route optimization, payment processing, digital sales, marketing, and customer acquisition capabilities. Field service providers across the country rely on FieldRoutes to provide them with data-driven insights to become more efficient and drive revenue to their business, so they can grow quickly, scale intelligently and serve their customers relentlessly.
© 2025 Field Service Holdings, LLC. All rights reserved. FieldRoutes, PestRoutes, and all FieldRoutes and PestRoutes product and service names mentioned herein are registered trademarks or unregistered trademarks of Field Service Holdings, LLC or its affiliates in the United States and other countries. Other brand names and marks mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s).
Press Contact
Sarah Cantu
press@fieldroutes.com
