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TELUS Corporation reports developments across a Canadian communications technology business that provides wireless, internet, television and landline phone services, with incumbent wireline operations in British Columbia and Alberta and a smaller wireline presence in eastern Quebec. News also reflects its non-telecom businesses, including TELUS Digital, TELUS Health and TELUS Agriculture & Consumer Goods.
Recurring TELUS updates include operating and financial results, dividend declarations, debt and capital-structure actions, annual meeting governance matters and leadership changes. Company and partner announcements also cover digital customer experience, AI data services, trust and safety solutions, broadband service capabilities and technology partnerships tied to connectivity and enterprise services.
TELUS Digital (TU) will host Agentforce-focused industry sessions, demo stations and invitation-only events at Hotel Zetta during Dreamforce 2026 on September 15–16 in San Francisco.
The off-site venue, a short walk from the Moscone Center, will feature financial services, contact center/customer experience and higher education insight sessions, hourly demos of Agentforce and related Salesforce technologies, and private Dreamforce keynote livestreams. TELUS Digital, a Salesforce Agentforce Summit Level Partner with more than 40 Agentforce-powered AI agents activated for clients, will also offer one-on-one meetings with Salesforce practice leaders. Space is limited and separate registration is required for each day.
TELUS (TU), through its TELUS Mental Health Index for Q2 2026, reports that cost of living is the top financial stressor for 58% of US workers, far ahead of retirement savings concerns (12%) and emergency savings (9%).
Almost two-thirds (64%) of US workers feel anxious about money, one in nine never stop worrying about finances, and 15% say financial stress has directly impaired their work productivity, with 3% missing work. A benefits knowledge gap is evident, as 46% do not fully understand the retirement plan they contribute to, and nearly half (49%) want more employer-provided financial education, particularly on retirement and savings. Overall US workforce mental health scores 70.1 on the Index, with 23% at high risk, while anxiety and isolation remain the weakest sub-scores.
TELUS Digital (NYSE:TU) has been named a Leader in the 2026 NelsonHall NEAT Evaluation for AI Enablement Services in both the Overall and AI Training segments. NelsonHall highlighted TELUS Digital’s end-to-end AI enablement offering, support for AI model training and operationalization, and its roughly 80,000 employees across 35 countries.
The evaluation cited a broad client base of about 77 AI enablement customers, proprietary quality-control IP such as an LLM-as-a-judge system, and agentic AI development capabilities. NelsonHall also emphasized TELUS Digital’s large global training community, robotics and embodied AI data capabilities, and access to Canadian sovereign AI infrastructure through TELUS’ Sovereign AI Factory.
TELUS (TU) announced that its Board of Directors has declared a quarterly cash dividend of $0.1875 Canadian per common share. The dividend is payable on October 1, 2026 to shareholders of record as of the close of business on September 10, 2026, according to TELUS.
TELUS (NYSE: TU) reported second quarter 2026 results featuring a net loss of $1.8 billion, driven by a non-cash $2.1 billion impairment of the TELUS Digital unit. Consolidated operating revenues were $4.9 billion, down 3 per cent year-over-year, with service revenue of $4.4 billion down 1 per cent and mobile network revenue of $1.7 billion up 1 per cent.
Adjusted EBITDA was $1.8 billion, down 2 per cent, while free cash flow rose 2 per cent to $545 million and cash from operations increased 15 per cent to $1.3 billion. TELUS reset its quarterly dividend to $0.1875 per share (annualized $0.75), a 55 per cent reduction expected to generate about $2.7 billion in cumulative cash savings through 2028 and support deleveraging. Net debt to Adjusted EBITDA stood at 3.5-times, with a target of approximately 3.0-times or lower by year-end 2028. Full-year 2026 guidance was revised to consolidated service revenue growth of flat to negative 2 per cent, Adjusted EBITDA down 2 to 4 per cent, and free cash flow of about $1.8 billion, alongside capital expenditures now expected at roughly $2.6 billion.
TELUS (NYSE: TU) announced an executive reorganization effective September 1, 2026, as a first step in transforming its core telecom business to drive sustainable growth. According to TELUS, the restructuring aims to enhance customer service, focus capital on higher-margin segments, and improve operational efficiency.
David Fuller will rejoin as EVP and Group President, TELUS Communications, leading consolidated Consumer and Business Solutions. Navin Arora will become EVP and Group President, Global Platform Businesses, overseeing TELUS Health, TELUS Agriculture & Consumer Goods, TELUS Digital Solutions, and enterprise corporate strategy. EVP TELUS Consumer Solutions, Zainul Mawji, will depart after more than 20 years with the company.
TELUS Digital (NYSE:TU) partnered with ElevenLabs, becoming a preferred implementation partner for the ElevenAgents voice AI platform. TELUS Digital will design, integrate, govern and operate enterprise-scale voice AI across major CRM, CX and telephony systems, supporting high-volume customer interactions while routing complex issues to human agents.
According to TELUS Digital, its Fuel iX Agent Trainer using ElevenLabs has run 90,000+ simulations and cut onboarding time by 20%. A TELUS internet onboarding pilot saw welcome-call customers less than half as likely to cancel in 30 days, with an average satisfaction score of 8.5/10.
TELUS Digital (NYSE:TU) announced a partnership with Cresta to deliver AI-powered customer experience solutions for global enterprises. TELUS Digital becomes a preferred implementation partner, integrating Cresta’s unified CX AI platform, including voice and chat AI agents, real-time human augmentation and conversation intelligence, across clients’ CCaaS and CRM environments.
TELUS Digital (NYSE:TU) released the 2026 Enterprise CX AI Global Survey of 815 CX decision-makers across 12 countries and 19 industries. Findings show human agents assisted by AI are the leading CX model, yet only 32% of enterprises use AI-powered QA and coaching tools to monitor and improve AI-assisted interactions.
The report highlights sizable gaps between planned AI investments (such as copilots, chatbots and knowledge management) and current deployment, especially in agent assistance and QA. TELUS Digital promotes its SMART CX framework and CX Strategic Assessment to help enterprises align AI deployment, measurement, and customer outcomes across pre-, during- and post-contact phases.
TELUS (NYSE:TU) released its April 2026 GenAI Safety Model Benchmark, based on over 620,000 adversarial tests across 34 AI models from 10 global providers. Vulnerability rates ranged from 1.3% to 93%, underscoring that no model is fully immune.
The study finds reasoning models are hardest to exploit, smaller models most vulnerable, and privacy, fraud and cybersecurity the riskiest categories. TELUS highlights continuous, automated testing and its Fuel iX Fortify platform as key tools to secure enterprise AI applications.