Vongvanith Named Kinetic’s First Chief Customer Officer; Brings Customer Voice to Senior Leadership
Kinetic (NYSE:UNIT) named Stacie Vongvanith as its first chief customer officer, effective Feb 17, 2026, creating a new senior role to strengthen the company’s customer-focused strategy.
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Rhea-AI Summary
Kinetic (NYSE:UNIT) named Stacie Vongvanith as its first chief customer officer, effective Feb 17, 2026, creating a new senior role to strengthen the company’s customer-focused strategy.
Vongvanith brings more than a dozen years in customer analytics, retention and telecom leadership to support Kinetic’s 100% fiber internet growth and improve service, experience and loyalty.
Positive
- First CCO appointed on Feb 17, 2026
- Vongvanith 12+ years in customer analytics and retention
- Focus on customer experience for 100% fiber service
Negative
- None.
Details
News Market Reaction – UNIT
On Feb 17, the day this news came out, UNIT closed 0.36% below the previous close.
Data tracked by StockTitan Argus for the Feb 17 session.
Key Figures
- Experience
- more than a dozen years
- Customer-based analytics and retention strategies
- Network type
- 100% fiber internet service
- Description of Kinetic’s residential fiber offering
Historical Context
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Completion of $960,100,000 Kinetic fiber securitization notes offering.
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Set date for Q4 and full-year 2025 results and conference call.
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Priced upsized $1.0 billion 8.625% senior notes due 2032.
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Announced private offering of $500 million 8.625% senior notes due 2032.
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Priced $960.1 million secured fiber network revenue term notes.
24h Move is the share-price change in the day after each event; other market factors may also have contributed.
AI-generated analysis. How Rhea-AI works. Not financial advice.
LITTLE ROCK, Ark., Feb. 17, 2026 (GLOBE NEWSWIRE) -- Kinetic, a leader in residential and business fiber internet, has elevated the customer voice with the creation of its new chief customer officer role. The position, which is the first of its kind at Kinetic, underscores the company’s customer-obsessed approach and commitment to delivering better technology, service, value and experience for customers.
Industry leader Stacie Vongvanith will be Kinetic’s first CCO. Drawing on her years of telecom, cable and fiber internet experience, Vongvanith will enhance Kinetic's customer experience, identify pain points and act quickly to solve them, helping the company continue to raise the bar for its fast-growing,
“I’m thrilled to have Stacie join the Kinetic team. She’s a proven change-maker and her data-driven approach has repeatedly improved customer satisfaction, trust, and loyalty,” said John Harrobin, president of Kinetic. “I am confident her leadership will help us set a new standard for fiber internet service and experience.”
Vongvanith brings more than a dozen years in customer-based-analytics and retention strategies, overseeing large-scale teams in telecom and broadband. She most recently served as senior vice president of loyalty and analytics and acting head of the Consumer business unit at Frontier Communications. Prior to Frontier, Vongvanith led retention and analytics teams for both Charter Communications and Dish Network.
“I’m honored to join this world-class Kinetic team; we’re going to be laser-focused on growing a customer‑first fiber experience. Our customers will find that it’s not just about higher speeds; it’s about better service and experience, too, and Kinetic is committed to delivering all three,” said Vongvanith. “My north star is simple: position Kinetic as a leader in customer loyalty and raise the bar at every customer interaction, earning trust one install, one call, one neighborhood at a time.”
As the insurgent fiber provider, Kinetic is committed to challenging the status quo for its customers, putting their needs, priorities, challenges and experiences first.
For more information, visit GoKinetic.com.
About Kinetic: Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in the Southwestern, Southeastern, Midwestern and Northeastern U.S. Additional information about Kinetic is available at gokinetic.com.
MEDIA CONTACT:
Megan Krtek
megan.krtek@uniti.com
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/8f5bdcc2-919f-4bdd-980e-b093e6440a8a
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