UserTesting Joins the Zoom ISV Partner Program
Integrates Zoom Video Into Its Remote Interviewing Feature, Live Conversation
The platform creates insights from interviews with recorded Zoom audio transcripts that are run through UserTesting’s machine learning capabilities, providing companies with valuable customer insights. During the month of
“Live Conversation is a strong aspect of the UserTesting platform, it expands the ways in which companies can hear how their customers feel, and why. Integrating Zoom’s robust video functionality into Live Conversation helps us meet the growing demands of our customers to ensure they can easily and reliably connect with the right audiences to gain insights that help businesses grow,” said
“Clear, concise and accurate communications are critical for all businesses. Zoom helps companies achieve unparalleled communications when needed the most,” said
As a video-first experience testing platform, UserTesting enables organizations to see and hear the experiences of real people as they engage with products, designs, apps, prototypes, and brands. The UserTesting Human Insight Platform generates video-based Customer Experience Narratives (CxNs) that give companies access to diverse customer perspectives, and a vivid, first-person understanding of any experience, whether physical or digital, so that they can build for customer needs today, and tomorrow.
About UserTesting
UserTesting (NYSE: USER) has fundamentally changed the way organizations get insights from customers with fast, opt-in feedback and experience capture technology. The UserTesting Human Insight Platform taps into our global network of real people and generates video-based recorded experiences, so anyone in an organization can directly ask questions, hear what users say, see what they mean, and understand what it’s actually like to be a customer. Unlike approaches that track user behavior then try to infer what that behavior means, UserTesting reduces guesswork and brings customer experience data to life with human insight. UserTesting has more than 2,500 customers, including more than half of the world’s top 100 most valuable brands according to Forbes. UserTesting is headquartered in
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Source: UserTesting