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Vonage (Nasdaq: VG) has partnered with Fisher & Paykel to enhance customer service communications across several countries including Australia, New Zealand, Singapore, the UK, and the US. Utilizing Vonage's Messages API, Fisher & Paykel will send automated SMS notifications for technician appointments and follow-up messages for customer feedback. This collaboration aims to improve customer engagement and retention by providing instant responses and creating a seamless customer journey.

Vonage (Nasdaq: VG) announced that its Contact Center solution has enabled Hotelbeds to effectively serve its customers while operating remotely during the COVID-19 pandemic. Hotelbeds, the leading bedbank with over 180,000 properties across 185 countries, reported improved customer service and reduced operational costs due to Vonage's technology. The integration with Salesforce and the flexibility of the cloud solution have allowed for a seamless transition to remote work, enhanced call stability, and increased productivity for Hotelbeds. This partnership underscores Vonage's role in facilitating efficient digital transformation for businesses.

Vonage (Nasdaq: VG) announced that Hotelbeds has enhanced its global service capabilities using the Vonage Contact Center during the COVID-19 pandemic. This collaboration facilitated remote operations, improved call answer rates, reduced costs, and enhanced audio quality for customer interactions. Hotelbeds selected Vonage for its integration with Salesforce, scalability, and flexibility, enabling a hybrid working model. According to executives, this solution has significantly improved operational efficiency and customer experience, showcasing the vital role of cloud-based communication tools in modern business.

Vonage (Nasdaq: VG) has been appointed as the strategic partner by Volteo Digital to provide contact center capabilities for its enterprise customers, enhancing their digital transformation efforts. The partnership focuses on the Vonage Contact Center for ServiceNow, which integrates seamlessly with ServiceNow, allowing agents to improve productivity without switching applications. Volteo Digital, an international ServiceNow Elite partner, aims to leverage its expertise in the global ServiceNow ecosystem to streamline enterprise workflows for various industries. The collaboration was underscored by Volteo's recent ServiceNow Customer Workflow Product Certification.

Vonage (Nasdaq: VG) partners with Australian legal tech startup MODRON to drive online video consultations and mediation services. With about one million monthly users, MODRON enhances its dispute resolution technologies integrated within its platform, Spaces, leveraging the Vonage Video API. This collaboration addresses the rising demand for secure video communications amid the shift to remote work due to COVID-19. The legal tech AI market is projected to grow significantly, with the Asia Pacific region expected to see the highest CAGR of 38%.

Vonage (Nasdaq: VG) has formed a strategic reseller partnership with Evolutio, a cloud services provider in Spain, to offer the Vonage Contact Center. This collaboration allows Evolutio to enhance digital transformation for its clients by providing flexible, cloud-based contact solutions that integrate with Salesforce CRM and ServiceNow. The Vonage Contact Center enables seamless communication and business continuity, allowing agents to work remotely and improve customer engagement. The partnership aims to deliver enhanced customer experiences across Spain, adapting to the growing demand for remote service delivery.

Vonage (Nasdaq: VG) has partnered with JingleRing to enhance its virtual experience platform, allowing children to have personalized video interactions with Santa this holiday season. Utilizing the Vonage Video API and SMS API, JingleRing aims to create memorable experiences during challenging times. The platform features diverse Santas, including options for special needs. This collaboration highlights Vonage's commitment to supporting businesses through technology, especially in a landscape where digital engagement is crucial. The partnership underscores Vonage's role in helping families connect safely.

Vonage (Nasdaq: VG) has partnered with Feros Care to provide video telehealth solutions, enhancing digital transformation for aged care services. Feros Care’s Virtual Social Centre, using Vonage's Video API, supports over 600 members with a variety of live-streamed activities. The COVID-19 pandemic has significantly increased the demand for telehealth services, with healthcare providers delivering 28 million telehealth consultations to over 10 million patients in Australia. This partnership aims to address the growing healthcare needs of Australia's aging population.