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Vonage (Nasdaq: VG) released its Global Customer Engagement Report, indicating a significant shift in consumer behavior post-pandemic. According to the report, 47% of consumers have increased their use of digital communication channels, with 87% expecting to maintain or increase this usage. The preference for video communication has surged by 300% since January 2020. The study, based on a survey of 5,000 consumers across 14 countries, highlights the necessity for businesses to adapt to changing consumer expectations for agile, seamless communication.

Vonage Holdings Corp. (Nasdaq: VG) reported a strong performance for Q3 2021, with Vonage Communications Platform (VCP) revenues reaching $288 million, a 25% year-over-year increase. API revenue surged by 43%, while Unified Communications and Contact Center services grew 8%. The company generated an Adjusted EBITDA of $51 million despite a net loss of $2 million. For Q4 2021, Vonage raised its guidance for VCP service revenue growth to 22%-25%. The firm recently introduced new products and acquired Jumper.ai to enhance its offerings.

Vonage (Nasdaq: VG) is set to host the APAC Vonage Convo Virtual event on 11 November 2021 at 1:00 PM SGT, aimed at business decision-makers. The event will explore the lasting impact of the pandemic on customer interactions, showcasing how programmable cloud communications enhance customer engagement.

With over one million registered developers, Vonage's Communications Platform supports voice, video, messaging, and email services for various industries, including healthcare and finance. Attendees will gain insights from industry leaders and customer success stories.

Vonage (Nasdaq: VG) has acquired Jumper.ai, a leader in omnichannel conversational commerce solutions based in Singapore. This acquisition strengthens Vonage's technology offerings and developer talent, enhancing its Communications Platform with new capabilities in conversational commerce. As social messaging grows, this strategic move aims to capitalize on a market projected to be worth $27 billion by 2025. The collaboration promises improved customer engagement through messaging across various platforms, meeting evolving consumer demands.

On October 19, 2021, Vonage (Nasdaq: VG) announced its acquisition of Jumper.ai, a Singapore-based leader in omnichannel conversational commerce solutions. The deal enhances Vonage's capabilities in conversational commerce, expected to grow to a $27 billion market by 2025. Jumper.ai's technology allows seamless shopping experiences through social messaging platforms, aligning well with Vonage's existing communications offerings. This acquisition is seen as a strategic step to expand Vonage’s total addressable market and improve customer engagement.

Vonage Holdings Corp. (Nasdaq: VG) is set to announce its Q3 2021 financial results on November 4, 2021, before the market opens. The earnings release will be accessible via the Investor Relations website. Additionally, a conference call will take place at 8:30 AM ET to delve into the financial results and other relevant topics. Interested parties can participate by dialing the designated numbers. A live webcast will also be available, along with a replay shortly after the call ends.

A global study by Forrester Consulting for Vonage (Nasdaq: VG) highlights the rising preference for Communications Platform as a Service (CPaaS) among businesses, especially post-COVID. The study reveals that 98% of CPaaS users effectively meet customer content needs, compared to 37% of non-users. It emphasizes the importance of advanced CPaaS capabilities in enhancing customer engagement. Despite only 17% of users currently utilizing advanced CPaaS, many organizations are planning to adopt these solutions, forecasting improved customer experiences and potential revenue gains.

Vonage (Nasdaq: VG) has received the Salesforce Partner Innovation Award for Customer Success, highlighting its leadership in the Salesforce ecosystem. The award recognizes Vonage's commitment to enhancing customer engagement through its Contact Center for Salesforce solution, which integrates communication channels seamlessly. The Salesforce economy is projected to generate over $1.6 trillion in new business revenue by 2026, with partners like Vonage playing a critical role in driving digital transformation.