Forbes Ranks Valvoline Instant Oil Change Among the Best in Customer Service

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11/05/2025 - 07:30 AM

Company ranks 21^stoverall and 2^ndin the automotive service industry

LEXINGTON, Ky.--(BUSINESS WIRE)-- Valvoline Inc. (NYSE: VVV), the quick, easy, trusted leader in preventive automotive maintenance, has once again been recognized by Forbes on its annual list of America’s Best Customer Service Companies, reinforcing the brand’s ongoing commitment to delivering high quality customer experiences. The company ranked 21^st overall out of the 300 companies making the list, and second within the auto repair and maintenance category.

“At Valvoline Instant Oil Change, providing an excellent customer experience is what drives us,” said Laura Carpenter, Valvoline Inc.’s Chief Customer Officer. “This recognition from Forbes is a direct result of the care our teams bring to every interaction. Whether it’s a quick oil change or a simple question, we want every guest to feel valued, respected, and confident in the service they receive.”

The Forbes list is based on a comprehensive survey of 158,000 U.S. consumers conducted between August 2024 and July 2025. Participants were asked to rate companies based on the quality of customer interactions, accessibility, and overall satisfaction.

Valvoline Instant Oil Change’s inclusion underscores its continued leadership in automotive service, with more than 2,000 locations nationwide committed to creating an experience where convenience meets genuine care. To view the full Forbes list, visit: Forbes Best Customer Service Companies 2026 List

About Valvoline Inc.

Valvoline Inc. (NYSE: VVV) delivers quick, easy, trusted service at approximately 2,100 franchised and company-operated service centers across the United States and Canada. The company completes more than 28 million services annually system-wide, from 15-minute stay-in-your-car oil changes to a variety of manufacturer-recommended maintenance services such as wiper replacements and tire rotations. At Valvoline Inc., it all starts with our people, including the 11,000 team members who are working to grow the core business, expand the company’s retail network, and plan for the vehicles of the future. For more information, visit vioc.com.

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