Forbes Ranks Valvoline Instant Oil Change Among the Best in Customer Service

Rhea-AI Summary

Valvoline (NYSE: VVV) has achieved significant recognition in Forbes' 'Best Customer Service 2025' list, ranking 18th among 300 brands and securing the top position among instant oil change companies. The ranking was determined through surveys of 181,000 U.S. consumers who evaluated over 3,500 brands.

The company maintains an impressive 4.7 out of 5-star rating based on annual feedback from over 1 million customers. Operating more than 2,010 service centers across the United States and Canada, Valvoline offers convenient stay-in-car oil changes completed in approximately 15 minutes.

Chief Customer Officer Laura Carpenter emphasized the company's commitment to delivering exceptional service across all preventive automotive maintenance services, crediting the success to dedicated franchise partners, teams, and retail service center managers.

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Company is 18^th on Forbes "Best Customer Service 2025" Ranking

LEXINGTON, Ky., Jan. 6, 2025 /PRNewswire/ -- Valvoline Inc. (NYSE: VVV), the quick, easy, trusted leader in preventive automotive maintenance, has been recognized for providing excellent customer service as ranked by Forbes in its "Best Customer Service 2025" list. Valvoline was the top-ranked instant oil change company and placed 18^th among the 300 brands included on the list.

"Every year we serve millions of guests, and our goal is to deliver the very best customer service with each oil change and preventive automotive maintenance service," said Laura Carpenter, Valvoline's Chief Customer Officer. "Our team members and franchise partners are focused and committed to go above and beyond for our guests each and every day. I'm proud of our franchise partners, teams, and our retail service center managers who are delivering for our guests."

Customers have given the company a 4.7 out of 5-star rating* for its service. At more than 2,010 service centers across the United States and Canada, customers enjoy the convenience of staying in their cars while the oil is changed with service is completed in approximately 15 minutes.

The Forbes customer service list was based on surveys to 181,000 people in the United States who rated their interactions with more than 3,500 brands. Only the top 300-rated companies were included in the list.

* Based on a survey of more than 1 million Valvoline Instant Oil Change℠ customers annually

About Valvoline Inc.
Valvoline Inc. (NYSE: VVV) delivers quick, easy, trusted service at more than 2,000 franchised and company-operated service centers across the United States and Canada. The company completes more than 28 million services annually system-wide, from 15-minute stay-in-your-car oil changes to a variety of manufacturer-recommended maintenance services such as wiper replacements and tire rotations. At Valvoline Inc., it all starts with our people, including more than 11,000 team members who are working to grow the core business, expand the company's retail network, and plan for the vehicles of the future. For more information, visit vioc.com.

FOR FURTHER INFORMATION

Investor Relations
Elizabeth B. Clevinger
+1 (859) 357-3155
IR@valvoline.com

Media Relations
Angela Davied
+1 (913) 302-0032
media@valvoline.com

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SOURCE Valvoline Inc.

FAQ

What ranking did Valvoline (VVV) achieve in Forbes' Best Customer Service 2025 list?

Valvoline ranked 18th overall among 300 brands and was the top-ranked instant oil change company in Forbes' Best Customer Service 2025 list.

How many service centers does Valvoline (VVV) operate in 2025?

Valvoline operates more than 2,010 service centers across the United States and Canada.

What is Valvoline's (VVV) current customer satisfaction rating?

Valvoline maintains a 4.7 out of 5-star rating based on surveys of more than 1 million customers annually.

How long does a typical Valvoline (VVV) oil change service take in 2025?

Valvoline completes oil change services in approximately 15 minutes while customers remain in their vehicles.

How many brands did Forbes evaluate for its Best Customer Service 2025 list featuring VVV?

Forbes surveyed 181,000 people about their interactions with more than 3,500 brands, with only the top 300 making the final list.