Valvoline Great Canadian Oil Change Ranks Highest Among Aftermarket Service Facilities in J.D. Power Survey
Valvoline Great Canadian Oil Change has ranked highest among aftermarket service facilities in J.D.
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Rhea-AI Summary
Valvoline Great Canadian Oil Change has ranked highest among aftermarket service facilities in J.D. Power's 2024 Canada Customer Service Index–Long-Term Study. The study, conducted from May-June 2024, measured service usage and satisfaction of owners of vehicles from 4-12 years old, analyzing both warranty and non-warranty services.
The survey evaluated overall satisfaction based on five key factors: service quality, vehicle pick-up, service facility, service initiation, and service advisor. Great Canadian Oil Change scored 834 on a 1,000-point scale, based on responses from 8,750 vehicle owners.
Valvoline Inc. (NYSE: VVV) owns and franchises about 130 locations in five Canadian provinces. These service centers offer stay-in-your-car oil changes in approximately 15 minutes, along with various preventive maintenance services including tire rotations, fluid and battery replacements.
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News Market Reaction – VVV
The recorded move for VVV in the trading session of this news was -1.10%.
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"Our Great Canadian Oil Change team is honored to be recognized by the communities we proudly serve," said Lori Flees, Valvoline Inc. President & Chief Executive Officer. "It's important to us to help make expert vehicle care easy for everyone. We appreciate that for most people, their car is a major investment, and we are committed to helping them get the most life out of it with quick, easy, trusted service."
The Canada Customer Service Index–Long-Term Study measures service usage and satisfaction of owners of vehicles from 4-12 years old and analyzes the customer experience of both warranty and non-warranty services. The survey was conducted from May-June 2024 and looked at overall satisfaction based on five key factors (in order of importance): service quality, vehicle pick-up, service facility, service initiation and service advisor. Great Canadian Oil Change scored 834 on a 1,000-point scale based on the responses of 8,750 vehicle owners.
Valvoline Inc. owns and franchises approximately 130 locations in five provinces in
To see all Valvoline Great Canadian Oil Change services and to find a center near you, please visit gcoc.ca.
About Valvoline Inc.
Valvoline Inc. (NYSE: VVV) is the quick, easy, trusted leader in automotive preventive maintenance. Valvoline Inc. is creating shareholder value by driving the full potential in our core business, accelerating network growth and innovating to meet the needs of customers and the evolving car parc. With approximately 2,000 service centers throughout
* Based on a survey of more than 900,000 Valvoline Instant Oil Change℠ customers annually
™ Trademark, Valvoline Inc., or its subsidiaries, registered in various countries
For Further Information
Investor Inquiries
Elizabeth B. Clevinger
+1 (859) 357-3155
IR@valvoline.com
Media Inquiries
Angela Davied
+1 (877) 508-0832
media@valvoline.com
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SOURCE Valvoline Inc.
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