Pilot Selects NCR Voyix to Modernize Point of Sale Across Its Industry-Leading Travel Center Network
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point-of-saletechnical
The point-of-sale is the place and moment where a customer completes a purchase — think of the checkout counter, card reader, or online checkout page. It includes the hardware and software that record the sale, accept payment, and update inventory and sales records. Investors care because POS systems drive revenue collection, customer data, and operational efficiency; outages, fees, or weak data from POS can directly affect sales, margins and forecasts.
microservices architecturetechnical
Microservices architecture breaks a large software system into many small, independent components that each do one job and can be updated, scaled or fixed on their own. For investors, this matters because companies using this approach can roll out new features faster, isolate and fix problems without halting the whole product, and scale parts of their software to handle growth — all of which can reduce operational risk and speed time to market.
edge securitytechnical
Edge security is the set of protections that keep data, devices, and applications safe where they operate at the network’s edge — for example, sensors, factory equipment, or smartphones — rather than in a central data center. Think of it like putting locks and alarms on every door of a distributed storefront instead of only protecting the head office: it reduces the chance of breaches, lowers response time to attacks, and helps comply with rules about where data can be stored. For investors, strong edge security can mean lower breach risk, better product reliability, and a competitive advantage in markets driven by internet-connected devices.
observabilitytechnical
Observability is a company’s ability to see and understand what its software systems are doing by collecting and analyzing signals like logs, metrics and traces. For investors it matters because strong observability reduces the risk of downtime, hidden bugs or security issues, supports faster fixes and efficient scaling, and therefore can protect revenue, lower costs and signal disciplined operations — like having clear gauges and alarms on a complex machine.
Rollout strengthens operational resilience and supports an exceptional guest experience across more than 900 Pilot locations
ATLANTA--(BUSINESS WIRE)--
NCR Voyix (NYSE: VYX), a platform‑powered leader in unified commerce for shopping and dining, and Pilot, North America’s largest travel center operator, today announced a five‑year exclusive platform agreement. Under the expanded partnership, Pilot will deploy Voyix point-of-sale for convenience fuel retail—including both retail and commercial fuel solutions—along with a suite of additional platform capabilities.
The agreement represents a significant expansion of the relationship between the two companies and marks a pivotal moment for the Voyix Commerce Platform as it accelerates adoption across the convenience and fuel retail sector. Pilot aims to be the leading energy and experience provider people rely on to fuel their journeys. NCR Voyix’s underlying technology will help Pilot better serve its more than 1.2 million guests a day. The AI‑enabled transformation of this technology into a modern microservices architecture, along with Voyix’s global experience in mission‑critical retail operations, will help accelerate Pilot’s guest-obsessed approach to creating exceptional experiences at its travel centers nationwide.
Creating a seamless, standardized platform is a foundation for core store operations, enabling consistent software delivery across locations, greater operational resilience and the ability to activate new capabilities. As needs evolve, Pilot can introduce improvements faster, strengthen edge security and reduce operational friction for team members.
“At a time when technology is moving at an unparalleled pace, we are excited to be leveraging this innovative platform to transform our point-of-sale operating environment for the future, while simplifying and modernizing our tech stack,” said Andy Lupo, chief technology officer at Pilot. “For a network of our size, the job is to keep stores running smoothly while making meaningful improvements fast, and NCR Voyix provides another way for us to serve our guests better every day by reimagining the store experience and innovating for the future.”
“Pilot operates across North America as a recognized leader in the convenience fuel retail market,” said Nick East, chief product officer at NCR Voyix. “Leveraging AI, we have been able to bring our extensive library of proven convenience fuel retail technology to a modern microservices architecture with game‑changing results. We’re proud to continue to support Pilot as they transform their point-of-sale system and fuel technology and accelerate new possibilities for their business and their guests.”
As part of the engagement, Pilot will deploy Voyix POS and Fuel on the Voyix Commerce Platform. This will unlock greater flexibility, resilience, security and observability across the estate, and a streamlined path for continuous improvement in both store performance and the guest experience.
About NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
About Pilot
Pilot Travel Centers LLC (“Pilot”) is committed to showing people they matter at every turn as the leading energy and experience provider people rely on to fuel their journeys. Founded in 1958 and headquartered in Knoxville, Tennessee, Pilot is a wholly owned subsidiary of Berkshire Hathaway Inc. and employs approximately 30,000 team members. As the largest network of travel centers, Pilot has more than 900 locations in 44 states and five Canadian provinces, serving an average of 1.2 million guests per day. In addition to travel center services, Pilot and its partners offer trucking fleets a variety of solutions for fuel, credit, factoring, maintenance and rewards. The company operates North America's third largest fuel tanker fleet and supplies approximately 12 billion gallons of fuel per year. Pilot is shaping the future of energy as one of the largest providers of biodiesel and renewable fuels and through the development of its EV charging network and low-carbon fueling alternatives. For additional information about Pilot, visit PilotCompany.com.
