New Workday Report: Unmanaged Contracts Result in Significant Financial Losses and Undiscovered Business Value
Workday (NASDAQ: WDAY) has released "The Contract Intelligence Index Report" revealing critical insights about contract management challenges in organizations. The study found that 76% of employees don't fully understand contract ownership, leading to significant financial losses and missed opportunities.
Key findings highlight that 50% of legal and 49% of enterprise employees report financial losses from unintended auto-renewals, with sales and marketing departments most affected at 60%. The research also exposed an 18% gap between legal professionals' and employees' perspectives on contract approval processes, with contracts scattered across shared drives (70% legal, 50% non-legal) and CRM systems (62% legal, 53% non-legal).
Additionally, 41% of respondents believe contract processes are too slow, particularly impacting innovation in R&D and engineering departments (79%).
Workday (NASDAQ: WDAY) ha pubblicato "The Contract Intelligence Index Report", che rivela importanti informazioni sulle sfide nella gestione dei contratti nelle organizzazioni. Lo studio ha evidenziato che il 76% dei dipendenti non comprende appieno la responsabilità sui contratti, causando perdite finanziarie significative e opportunità mancate.
I risultati chiave mostrano che il 50% dei legali e il 49% dei dipendenti aziendali segnalano perdite economiche dovute a rinnovi automatici non voluti, con i reparti vendite e marketing maggiormente colpiti (60%). La ricerca ha inoltre evidenziato un divario del 18% tra la percezione dei professionisti legali e quella dei dipendenti riguardo ai processi di approvazione dei contratti, con documenti sparsi tra unità condivise (70% legali, 50% non legali) e sistemi CRM (62% legali, 53% non legali).
Inoltre, il 41% degli intervistati ritiene che i processi contrattuali siano troppo lenti, con un impatto particolare sull'innovazione nei reparti di R&S e ingegneria (79%).
Workday (NASDAQ: WDAY) ha publicado "The Contract Intelligence Index Report", que revela información clave sobre los desafíos en la gestión de contratos en las organizaciones. El estudio encontró que el 76% de los empleados no entiende completamente la propiedad de los contratos, lo que conduce a pérdidas financieras significativas y oportunidades perdidas.
Los hallazgos principales destacan que el 50% de los empleados legales y el 49% de los empleados de la empresa reportan pérdidas financieras por renovaciones automáticas no deseadas, siendo los departamentos de ventas y marketing los más afectados (60%). La investigación también reveló una brecha del 18% entre las perspectivas de los profesionales legales y los empleados sobre los procesos de aprobación de contratos, con contratos dispersos en unidades compartidas (70% legales, 50% no legales) y sistemas CRM (62% legales, 53% no legales).
Adicionalmente, el 41% de los encuestados cree que los procesos contractuales son demasiado lentos, afectando especialmente la innovación en los departamentos de I+D e ingeniería (79%).
Workday (NASDAQ: WDAY)는 조직 내 계약 관리 문제에 대한 중요한 인사이트를 담은 "The Contract Intelligence Index Report"를 발표했습니다. 연구 결과에 따르면 76%의 직원이 계약 소유권을 완전히 이해하지 못해 상당한 재정 손실과 기회 상실을 초래하고 있습니다.
주요 결과로는 법무 부서 직원의 50%와 기업 직원의 49%가 원치 않는 자동 갱신으로 인한 재정 손실을 보고했으며, 특히 영업 및 마케팅 부서가 60%로 가장 큰 영향을 받았습니다. 또한 법률 전문가와 일반 직원 간 계약 승인 프로세스에 대한 인식 차이가 18%로 나타났으며, 계약서가 공유 드라이브(법무 70%, 비법무 50%)와 CRM 시스템(법무 62%, 비법무 53%)에 분산되어 있음을 밝혀냈습니다.
추가로, 응답자의 41%가 계약 프로세스가 너무 느리다고 생각하며, 특히 연구개발(R&D) 및 엔지니어링 부서에서 혁신에 큰 영향을 미친다고 응답했습니다(79%).
Workday (NASDAQ : WDAY) a publié "The Contract Intelligence Index Report", révélant des informations cruciales sur les défis de la gestion des contrats dans les organisations. L'étude a révélé que 76 % des employés ne comprennent pas pleinement la propriété des contrats, entraînant des pertes financières importantes et des opportunités manquées.
Les principales conclusions montrent que 50 % des services juridiques et 49 % des employés d'entreprise signalent des pertes financières dues à des renouvellements automatiques non désirés, les départements des ventes et du marketing étant les plus touchés (60 %). La recherche a également mis en lumière un écart de 18 % entre la perception des professionnels du droit et celle des employés concernant les processus d'approbation des contrats, avec des contrats dispersés dans des lecteurs partagés (70 % juridiques, 50 % non juridiques) et des systèmes CRM (62 % juridiques, 53 % non juridiques).
De plus, 41 % des personnes interrogées estiment que les processus contractuels sont trop lents, impactant particulièrement l'innovation dans les départements R&D et ingénierie (79 %).
Workday (NASDAQ: WDAY) hat den "The Contract Intelligence Index Report" veröffentlicht, der wichtige Erkenntnisse zu Herausforderungen im Vertragsmanagement in Organisationen aufzeigt. Die Studie ergab, dass 76 % der Mitarbeiter die Vertragsverantwortung nicht vollständig verstehen, was zu erheblichen finanziellen Verlusten und verpassten Chancen führt.
Wesentliche Ergebnisse zeigen, dass 50 % der Rechtsabteilung und 49 % der Unternehmensmitarbeiter finanzielle Verluste durch unbeabsichtigte automatische Vertragsverlängerungen melden, wobei Vertriebs- und Marketingabteilungen mit 60 % am stärksten betroffen sind. Die Forschung deckte außerdem eine 18 %ige Lücke zwischen der Sichtweise von Juristen und anderen Mitarbeitern hinsichtlich der Vertragsgenehmigungsprozesse auf, wobei Verträge auf gemeinsamen Laufwerken (70 % juristisch, 50 % nicht juristisch) und CRM-Systemen (62 % juristisch, 53 % nicht juristisch) verstreut sind.
Zusätzlich sind 41 % der Befragten der Meinung, dass Vertragsprozesse zu langsam sind, was insbesondere die Innovation in F&E- und Ingenieurabteilungen (79 %) beeinträchtigt.
- Research provides valuable insights into contract management inefficiencies that can be addressed
- Company demonstrates leadership in identifying and solving critical business process issues
- Positions Workday's AI-powered contract management solutions as key solutions to these challenges
- Report reveals significant operational inefficiencies in current business practices
- Highlights potential revenue losses and legal risks in current contract management processes
Workday Research Reveals
Contracts are vital for understanding revenue and obligations. However, if no one clearly owns the contracts, their full value is often lost. The report highlights a major issue impacting profitability: a staggering
Key Findings from The Contract Intelligence Index Report include:
- Untapped Revenue, Unforeseen Costs: Lack of insight into customer renewals, upsell, and cross-sell opportunities can hurt revenue growth. Half of all legal (
50% ) and enterprise employee (49% ) respondents say they've lost money from unintended auto-renewals – with sales and marketing departments hit hardest (60% ). When organizations unknowingly have unused services or miss upsell opportunities, it can directly impact revenue growth, operational efficiency, and market share. - Legal Blind Spots, Mounting Risk: If legal teams aren't fully involved in the business, there can be gaps in how contracts are handled. While
85% of legal professionals say they're part of contract approvals, only67% of other employees agree. This18% difference suggests that a third of employees might be bypassing legal, creating significant risks and legal exposure from overlooked regulatory requirements, inconsistent language, and unfavorable or unenforceable terms. - Data Disconnect, Fragmented Future: Buried across shared drives, systems, and communications, scattered information prevents different departments from sharing analysis and insights. The report found that contracts are primarily spread across shared drives (
70% for legal,50% for non-legal) and CRM systems (62% for legal,53% for non-legal), as well as individual desktops, in email accounts, and even paper records. This fragmentation not only slows down processes, but also undermines the value of having holistic contract visibility, enforceability, and opportunity identification. - Slow Processes, Stifled Innovation: Slow contract approvals, lengthy legal reviews, and time spent on legal disputes can disrupt the speed of business. More than two in five (
41% ) respondents – including legal professionals – believe contract processes are too slow. This hinders innovation and productivity across departments like R&D and engineering (79% ).
"Contracts are packed with critical business information that's often buried across hundreds of pages," said Jerry Ting, Vice President, Head of Agentic AI and Evisort, Workday. "With the rise of AI agents, we can finally turn contracts into living, intelligent assets. Our research shows how legal teams can unlock hidden insights to become a strategic engine that accelerates business decisions, protects the enterprise, and ultimately leads the way to greater efficiency and profitability."
For additional information:
- Download "The Contract Intelligence Index Report."
- Learn more about Workday Contract Intelligence Agent and Workday Contract Negotiation Agent here.
- Discover how Workday helps surface clear and actionable insights from complex legal and business documents with Workday Contract Intelligence and Workday Contract Lifecycle Management (CLM), powered by Evisort AI.
About The Contract Intelligence Index Report
This data comes from the study "Contract Intelligence Index Report," a survey commissioned by Workday and fielded by Provoke Insights in March 2025. The study encompassed 1,250
About Workday
Workday is the AI platform for managing people, money, and agents. The Workday platform is built with AI at the core to help customers elevate people, supercharge work, and move their business forever forward. Workday is used by more than 11,000 organizations around the world and across industries – from medium-sized businesses to more than
© 2025 Workday, Inc. All rights reserved. Workday and the Workday logo are registered trademarks of Workday, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders.
Forward-Looking Statements
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FAQ
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