XBP Global Signs Multi-Year Contract with Large Insurance Carrier for Re-Mail Processing Service
Rhea-AI Summary
XBP Global (NASDAQ: XBP) announced on October 22, 2025 a multi-year contract with a large insurance carrier to provide its AI-driven Re-mail Processing service. The solution uses proprietary automation and IDP to improve mail open rates, automate address correction, enable intelligent rerouting, deliver detailed reporting, and secure handling to speed delivery and reduce processing cost.
Company scale: presence in 20 countries, ~11,000 professionals, and ~2,500 clients.
Positive
- Signed multi-year contract with a large insurance carrier
- Re-mail service includes Automated Address Correction and Intelligent Rerouting
- Claims of reduced processing costs and faster delivery
Negative
- Forward-looking statements are subject to material risks and uncertainty
- Company cannot reconcile projected Adjusted EBITDA and Net Debt to GAAP
- Risk factors include possible Nasdaq listing standard failures
Insights
Multi-year Re-mail contract with a large insurance carrier is a commercially meaningful service win for XBP Global.
XBP Global secures a multi-year contract to deliver an AI-driven Re-mail processing service that targets returned and undeliverable mail by using IDP and automation to correct addresses, reroute items, and report outcomes. The deal directly ties the company’s platform capabilities to operational savings and higher re-enrollment/renewal metrics for the insurer, implying recurring revenue and deeper client integration if deployment scales.
Key dependencies include successful implementation across the carrier’s mail volume, measurable uplift in open/re-enrollment rates, and contract terms that define pricing, service levels, and data security. Risks center on execution, integration complexity, and the need to demonstrate the claimed cost and timing improvements at scale. Watch for client rollout milestones and reported performance metrics within the next 6-18 months and any disclosure of contract value or service-level terms around
IRVING, Texas, Oct. 22, 2025 (GLOBE NEWSWIRE) -- XBP Global Holdings, Inc. (“XBP Global” or “the Company”) (NASDAQ: XBP), a workflow automation leader that leverages decades of industry experience, global footprint and agentic AI to rethink business process automation and digital transformation, announced a multi-year contract with a large insurance carrier to provide Re-mail processing service, a cutting-edge solution designed to significantly improve the open rate for mail delivery.
XBP’s AI driven Re-mail processing service utilizes our proprietary automation technology, including IDP (Intelligent Document Processing) to streamline the process of returned mail, ensuring that important communications reach their intended recipients faster, reducing cost to process.
"We are excited to partner with a large insurance company for XBP’s Re-mail Processing service, reflecting our commitment to delivering advanced and practical solutions for our clients," said Lakshmi Narayanan, President - Bills and Payments of XBP Global, adding "XBP’s automated solution drives higher re-enrollment rates, more predictability, lower operational costs, and minimized delays in critical communications."
XBP Global’s Re-mail Processing service offers a comprehensive suite of features, including Automated Address Correction, Intelligent Rerouting, Detailed Reporting, and Secure Handling. Businesses can expect to see a significant improvement in renewals and enrollments for guaranteed issue products, reduction in administrative overhead, improved data accuracy, and a faster turnaround time for undeliverable mail.
Forward-Looking Statements
This press release contains “forward-looking statements” within the meaning of the United States Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Exchange Act. These statements include financial forecasts, projections, and other statements about future operations, financial position, business strategy, market opportunities, and trends. Forward-looking statements can often be identified by terms such as “may,” “should,” “expect,” “intend,” “will,” “estimate,” “anticipate,” “believe,” “predict,” “plan,” “targets,” “projects,” “could,” “would,” “continue,” “forecast,” or similar expressions. This press release includes forward-looking non-GAAP financial measures, such as projected Adjusted EBITDA and Net Debt. Adjusted EBITDA is defined as net income excluding interest, taxes, depreciation, amortization, and certain non-recurring items, while Net Debt is total debt minus cash and cash equivalents. The Company cannot reconcile these measures to their most comparable GAAP metrics — net income and total debt — without unreasonable effort, due to challenges in forecasting future interest, taxes, depreciation, and non-recurring items. These measures are provided for informational purposes only and should not be considered substitutes for financial measures prepared in accordance with GAAP. All forward-looking statements are based on estimates, forecasts, and assumptions that are inherently uncertain and subject to risks and factors that could cause actual results to differ materially. These include, but are not limited to: (1) risks related to the acquisition, including the inability to realize anticipated benefits, disruptions to operations, and costs associated with the transaction; (2) legal proceedings; (3) failure to meet Nasdaq listing standards; (4) competition and market conditions; (5) economic, geopolitical, and regulatory changes; (6) challenges in retaining clients, employees, and suppliers; and (7) other risks detailed in XBP Europe’s filings with the SEC, including the “Risk Factors” section of its Annual Report on Form 10-K for 2025, filed on March 19, 2025, and the proxy statement for the 2025 annual meeting. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date made. XBP Global undertakes no obligation to update these statements, except as required by law. There is no assurance that XBP Global or its subsidiaries will achieve the results projected in these statements.
About XBP Global
XBP Global is a multinational technology and services company powering intelligent business workflows for organizations worldwide. With a presence in 20 countries and approximately 11,000 professionals, XBP Global partners with over 2,500 clients, including many of the Fortune 100, to accelerate digital transformation, elevate customer experiences, and drive measurable outcomes.
Our proprietary platforms, AI-driven automation, and deep domain expertise across industries such as banking, healthcare, insurance, utilities, and the public sector enable clients to modernize their operations and strengthen financial performance. By combining innovation with execution excellence, XBP Global helps businesses reimagine how they work, transact, and thrive in a connected world.
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Investor Relations: David Shamis, investors@xbpglobal.com | Media Queries: Srushti Rao, press@xbpglobal.com
FAQ
What did XBP Global (XBP) announce on October 22, 2025?
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How could XBP's (XBP) Re-mail service affect client operations?
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