New Qualtrics and UPS Alliance Helps Small and Midsized Businesses Improve Their Customer Experiences
Qualtrics’ Delighted is the first experience management solution available in the UPS® Digital Connections program
Collaboration will help fast-growing companies better understand and personalize their customer experiences, from individualized marketing to purchase and returns
Through this collaboration, UPS Digital Connections participants can use Delighted to gather in-the-moment customer feedback over email, their website or app, and even post-delivery. Delighted AI automates the feedback process – from scheduling surveys to analyzing feedback and generating dashboards and reports – so SMB owners can improve their customer experiences faster than ever. In a time when customers are switching providers and brands at record rates, every experience that a company delivers can impact their bottom line. The ability to understand how customers are thinking and feeling about their interactions with a company, and then act on that experience data, creates a competitive advantage for SMBs.
Delighted makes it easier for SMBs to deliver incredible customer experiences
Delighted, acquired by
Inclusion in the UPS Digital Connections program, which offers monetary assistance to purchase top digital solutions like Delighted, will enable high-growth startups and SMBs to invest earlier in technology that helps them develop relationships with their customers.
For example, businesses can use Delighted to understand how customers feel about their delivery. Combined with post-delivery customer feedback, Delighted can show them which factors create a positive or negative delivery experience, such as delivery type (in-person, left at door), delay time, delivery day, delivery provider, and more. Delighted can automatically route reports and alerts directly to the correct service teams and SMBs can connect Delighted to their help desk, CRM, and other mission-critical apps, enabling them serve customers faster.
“Founders and business owners need to continuously listen to their customers and act on their feedback to create meaningful relationships as they scale,” said
“The goal of the UPS® Digital Connections program is to help level the highly competitive e-commerce playing field and provide more small and medium-sized businesses (SMBs) access to
Availability
Delighted is available to
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