Qualtrics International Inc. - XM STOCK NEWS

Qualtrics (NASDAQ: XM) reported Q1 2023 total revenue of $409.8 million, reflecting a 22% increase year over year, with subscription revenue at $339.8 million up 21%. The company's remaining performance obligations rose to $2,135.1 million, a 21% increase year over year, while the next 12 months' obligations reached $1,206.0 million, up 17%. Despite a q/q improvement, the operating loss was $(253.8) million, down from $(290.5) million. Non-GAAP operating income stood at $21.6 million, a notable recovery from $4.1 million a year prior. However, the net loss was $(259.0) million, or $(0.43) per share, better than $(292.3) million or $(0.51) a year ago. The firm has a strong cash position with $806.7 million in cash and equivalents.

Qualtrics (NASDAQ: XM) has been recognized as the top provider for Experience Management and Feedback Analytics by G2 for Spring 2023, achieving the highest rating for the second consecutive year.

The company secured over 30 leadership awards, including categories like Social Media Analytics and Proactive Customer Retention. Customers rated CoreXM as the best in survey solutions.

According to Brad Anderson, President of Products, this recognition reflects the value Qualtrics delivers to its more than 18,000 customers in understanding customer experiences.

Recent research from Qualtrics reveals that financial services firms are focusing on real-time, omni-channel listening and data analytics to enhance customer experience (CX) amid economic volatility. While 59% of executives view CX as a critical priority, a significant gap exists between leaders, who actively invest in feedback systems, and laggards. Key findings include 83% of leaders gathering non-survey feedback versus 52% of laggards. Additionally, human interaction remains essential during uncertain times, affecting CX metrics considerably. Qualtrics emphasizes the importance of understanding customer sentiment to foster trust and loyalty in this evolving landscape.

A recent study by Qualtrics reveals that while employees value formal mentorship programs for career advancement, fewer than one-third are participating. Conducted in partnership with Charter, the survey of 3,000 office-based employees highlights awareness and time constraints as key barriers. Although 86% of employees reported access to professional growth opportunities, only 30% indicated formal mentorship availability. The findings emphasize the need for organizations to enhance mentoring offerings as a means to improve employee engagement and retention, particularly in remote work environments.

Qualtrics (NASDAQ: XM) has partnered with the DAISY Foundation to enhance nursing recognition in healthcare globally. This collaboration will enable healthcare organizations to automate nominations for the DAISY Award through patient feedback after care. Qualtrics aims to empower organizations to foster a culture of gratitude, crucial amid rising burnout rates—38% of healthcare workers are reportedly at risk. The partnership is expected to drive new nominations, leveraging Qualtrics' technology to digitize the recognition process, ensuring that every nurse has the chance to be honored.