Qualtrics International Inc. Stock Price, News & Analysis

Qualtrics (NASDAQ: XM) has secured partnerships with major organizations like BMW Group, Farmers Insurance, and Principal Financial Group, enhancing their customer experience (CX) solutions in Q4 2022. The company's innovative CX platform will assist businesses in identifying and resolving customer friction points, thereby increasing operational efficiency and customer satisfaction. With organizations risking $3.1 trillion due to poor customer experiences, Qualtrics aims to mitigate this by providing insights into customer interactions and sentiments. Their client base exceeds 18,750 globally, showing strong demand for experience management solutions.

Qualtrics (NASDAQ: XM) announced financial results for Q4 and FY 2022, showcasing robust growth. Total revenue reached $1,458.6 million, up 36% YoY, while Q4 revenue was $389.1 million, a 23% increase YoY. Subscription revenue for FY 2022 hit $1,223.7 million, rising 41% YoY, with Q4 subscription revenue at $327.6 million, up 26% YoY. Non-GAAP operating income for Q4 was $23.9 million, improving from $0.3 million last year. The company expects Q1 2023 revenue of $392-$394 million and FY 2023 revenue of $1,661-$1,669 million. The operating margin guidance for FY 2023 is between 10% and 11%.

Qualtrics (NASDAQ: XM) announced advancements in fan experience management through its partnership with Manchester City. As the Club's Official Experience Management Software Partner, Qualtrics facilitates real-time feedback collection from fans visiting the Etihad Campus and during online ticket and merchandise purchases. Key improvements include implementing QR codes for feedback, enhancing hospitality experiences, and tailoring digital engagements to boost fan satisfaction. The collaboration emphasizes the importance of understanding fan insights to enhance their overall experience, both in-stadium and online.

The 2023 Healthcare Experience Trends Report by Qualtrics reveals significant challenges in the healthcare employee satisfaction landscape. Only 52% of healthcare employees feel they are compensated fairly, the lowest among all industries. Additionally, 38% are at risk of burnout, and 39% are considering leaving their jobs. The intention to stay among healthcare employees dropped to 61%, below the global average. Despite high consumer trust in healthcare, with 79% of respondents expressing trust in hospitals, overall satisfaction with hospital experiences is lower than the cross-industry average.

Qualtrics (NASDAQ: XM) announced the return of X4: The Experience Management Summit, set for March 7-9 in Salt Lake City. The event will feature keynotes from Chip and Joanna Gaines, stars of HGTV's 'Fixer Upper,' and a special performance by The Killers. Attendees can expect two full days of learning focused on enhancing customer and employee experiences. The summit will include sessions from leading brands like AARP and Coca-Cola, exploring best practices in experience management. Registration is now open, promising insights aimed at driving market shifts and customer engagement.

Qualtrics (NASDAQ: XM) will release its financial results for the fourth quarter and fiscal year 2022 on January 25, 2023, after market close. A conference call is scheduled for 3 p.m. MDT to discuss the results. The event will be accessible via a live webcast on the Qualtrics Investor Relations website. As a leader in experience management, Qualtrics helps organizations enhance customer, employee, product, and brand experiences using experience data (X-data™).

The latest research from Qualtrics (Nasdaq: XM) indicates a shift in workplace ambition among younger workers. While one-third (35%) of all workers report declining career aspirations, 35% of Gen Z and young millennials (ages 18-34) have become more ambitious since the pandemic. With over 40% of the U.S. population in this age group, they prioritize employer values and seek leadership roles. Notably, 24% plan to retire early, with many aiming to do so by 50. The study suggests that organizations may need to adapt their strategies to attract and retain diverse age groups.

Qualtrics (NASDAQ: XM) announced a 7% increase in executive engagement year-over-year, rising from 79% to 86% in 2023. Individual contributors, however, showed only a 1% increase in engagement, from 58% to 59%.

Despite improvements in various metrics for executives, individual contributors reported declines in their intention to stay and well-being. The disparity in workplace experiences raises concerns about employee engagement and the company culture.

Qualtrics (NASDAQ: XM) has announced new innovations for its XM Platform, enabling organizations to better understand customer needs and deliver personalized experiences in real-time. With the platform now hosting 10 billion Experience iDs, its growth rate is at a remarkable 100% year-over-year. These enhancements offer a unified dashboard that combines various data types to identify growth opportunities while leveraging AI to trigger automated, tailored customer interactions. The innovations are aimed at helping businesses capture critical insights and efficiently manage their customer relations in a challenging economic environment.