Qualtrics International Inc. Stock Price, News & Analysis

Qualtrics (NASDAQ: XM) reports that rising healthcare costs are leading more Americans to defer necessary care. A study revealed that 31% of consumers postponed healthcare in 2022 due to cost concerns, an increase from 27% in 2020. While the pandemic-related deferment decreased from 28% to 17%, 26% of respondents chose not to fill prescriptions because of costs. Almost half of consumers reported deferring care in 2020; this number slightly improved to 43% in 2022. The study emphasizes the need for accessible healthcare solutions to improve outcomes and the patient experience.

Qualtrics (NASDAQ: XM) has launched Manager Assist, a new platform that enables managers to gain real-time insights on team sentiment, enhancing employee productivity and engagement while reducing attrition. With 75% of employees leaving due to poor management, the platform integrates engagement surveys and feedback from various channels, using AI to highlight key risks and opportunities. Manager Assist will be available in early 2023, improving manager capabilities with data-driven actions.

Qualtrics (NASDAQ: XM) has released its 2023 Global Consumer Trends Report, revealing that consumer loyalty is driven more by personal connections than operational efficiency. Surveying over 33,000 consumers across 29 countries, the report emphasizes the need for organizations to engage empathetically with customers, especially as economic pressures mount. Key findings include that customers are more likely to remain loyal following five-star experiences, unstructured feedback is crucial for understanding needs, and brand-switching is expected to rise as consumer patience wanes.

Qualtrics (Nasdaq: XM) announced significant adoption of its employee experience solutions in Q3 2022, with organizations like the U.S. Census Bureau, Shannon Medical Center, and Endress+Hauser utilizing its services. The need for effective employee retention strategies is heightened by rising inflation and economic uncertainty, with 64% of workers struggling with living expenses. Qualtrics reports increased demand for employee engagement tools that link employee experience with company productivity and retention efforts, highlighting the growing challenges faced by managers.

Qualtrics (NASDAQ: XM) announced that numerous organizations, including L.L. Bean and Vinfast, integrated its customer experience solutions in Q3 2022. With rising costs and shifting consumer behavior, companies are focusing more on customer satisfaction to avoid revenue loss. Qualtrics' platform helps organizations gather feedback across multiple channels, allowing real-time improvements. Key clients like Endress+Hauser and Covenant Physician Partners aim to enhance customer and employee experiences, while the State of Missouri will use Qualtrics for statewide modernization to benefit over 6 million residents.

Qualtrics (NASDAQ: XM) has announced its most significant quarter in government engagement to date, with major U.S. agencies such as the Centers for Medicare & Medicaid Services and the U.S. Census Bureau adopting its experience management solutions. The company's CustomerXM™ and EmployeeXM™ platforms aim to enhance government services and employee experiences through real-time insights and feedback collection. State agencies, including those from Missouri and Utah, are leveraging Qualtrics to improve customer interaction across various service channels, fostering trust and modernizing digital services.

Qualtrics (NASDAQ: XM) reported Q3 2022 total revenue of $377.5 million, a 39% increase year over year. Subscription revenue rose by 43% to $314.8 million. The company achieved non-GAAP operating income of $22.6 million, improving from the previous year. However, the net loss was $(233.5 million), or $(0.40) per share. Cash reserves stand at $731.7 million. For Q4 2022, Qualtrics forecasts total revenue between $380 million and $382 million and updates its full-year revenue guidance to between $1,450 million and $1,452 million.

Qualtrics announces CrossXM, a new product that delivers automated insights connecting employee, customer, and brand experiences. By analyzing employee experience metrics like recognition and support, organizations can identify key actions to maximize business impact. Research indicates that poor customer experience prompts 80% of customers to switch brands, underscoring the importance of effective employee engagement. CrossXM will help leaders demonstrate how employee investments influence customer and brand outcomes, facilitating strategic decision-making.

Qualtrics (NASDAQ: XM) reveals in a new study that 64% of workers find it harder to cover living expenses than a year ago. Rising inflation has led to 69% of working parents feeling their pay isn’t keeping pace. Many are seeking additional income through second jobs or overtime, with 38% looking for a second job and 57% wanting more work hours. Additionally, 18% of all employees have relocated to lower-cost areas, a trend more pronounced among parents. The study emphasizes the urgent need for employers to improve compensation to retain talent.