Welcome to our dedicated page for Zendesk news (Ticker: ZEN), a resource for investors and traders seeking the latest updates and insights on Zendesk stock.
This page aggregates news and press releases related to Zendesk (ZEN), a customer experience software company focused on AI-powered service and data-driven customer interactions. The coverage reflects how Zendesk develops and expands its platform, including AI agents, workflow automation, workforce engagement tools, and omnichannel support capabilities.
Readers can find updates on product launches such as autonomous AI agents, Agent copilot, and AI-powered Workforce Engagement Management, as well as enhancements to workforce management and quality assurance. News items also highlight Zendesk’s research, including its CX Trends Report, which examines how organizations are reimagining customer journeys with generative AI and intelligent customer experience strategies.
Corporate and strategic developments appear frequently in Zendesk news, including definitive agreements to acquire companies such as Klaus, an AI-powered quality management platform, and Local Measure, a provider of CCaaS and advanced voice solutions. These stories illustrate how Zendesk is extending its capabilities in quality management, AI-driven voice, and large-scale contact center environments, and deepening collaborations with partners like Amazon Web Services through integrations with Amazon Connect.
Visitors can also see governance and leadership updates, such as board appointments, and financial communications like historical earnings releases and transaction announcements related to its acquisition by an investor group led by Hellman & Friedman and Permira. For investors, customers, and analysts interested in customer experience technology and AI in service, this news feed offers an organized view of Zendesk’s strategic direction and product evolution over time.
Zendesk reported a 30% increase in Q1 revenue, reaching $388.3 million compared to the previous year. However, the company faced a GAAP net loss of $66.9 million, translating to a net loss per share of $0.55. Despite these challenges, non-GAAP operating income stood at $20.2 million. For Q2 2022, Zendesk forecasts revenue between $402 - 408 million but expects a GAAP operating loss between $(65) - (59) million. Overall, the company anticipates 2022 revenue of $1.685 - 1.710 billion.
Zendesk (NYSE: ZEN) will release its financial results for the first fiscal quarter ending March 31, 2022 after the U.S. markets close on April 28, 2022. A live video webcast will be held at 2:00 p.m. PT (5:00 p.m. ET) on the same day to discuss these results, accessible via Zendesk's investor relations website. The company, founded in 2007, has grown significantly, connecting over 100,000 brands with millions of customers across various platforms, cementing its role as a leader in customer service.
Zendesk (NYSE: ZEN) has made a minority stake investment in customer experience technology firm Alliants. This strategic partnership aims to enhance personalized customer service through messaging and CRM solutions powered by Zendesk’s platform. Alliants plans to integrate its services closely with Zendesk, developing new solutions like messaging insights and a consulting practice to help clients maximize their customer experience technology investments. The collaboration is expected to benefit industries traditionally lagging in customer engagement.
Zendesk (NYSE:ZEN) announced its participation in two upcoming investor conferences. On March 8, 2022, Jason Tsai, Head of Investor Relations, will present at the JMP Technology Conference at 2:30 p.m. Eastern Time. The following day, March 9, 2022, CFO Shelagh Glaser and Tsai will present at the Morgan Stanley TMT Conference, also at 2:30 p.m. Eastern Time. Interested investors can access live webcasts of both presentations on Zendesk's investor website, with archived versions available for six months.
Zendesk, Inc. (NYSE: ZEN) announced its upcoming annual conference, Relate, set to occur on May 11-12, 2022. This year, the event will feature a hybrid format, allowing both virtual and in-person participation in select locations. The conference will focus on innovations in customer experience, emphasizing conversational messaging, digitized service operations, enhanced integrations, and supporting sales teams. Zendesk aims to foster connections among its global community of customers, partners, and employees through this event.
On February 28, 2022, JANA Partners LLC criticized Zendesk's board for receiving only 9% support at a recent shareholder meeting, marking a historic low for disclosed deal-related shareholder votes in the Russell 3000. JANA condemned the board's pursuit of the Momentive acquisition, which they assert wasted millions of shareholder dollars amidst widespread investor opposition. JANA claims the board is disengaged and out of touch with shareholder interests, calling for significant changes or a sale of the company. They plan to urge shareholders to vote for their WHITE proxy card at the upcoming annual meeting.
Zendesk has terminated its merger agreement with Milky Way Acquisition Corp. and Momentive Global Inc. due to lack of stockholder approval at a meeting held on February 25, 2022. CEO Mikkel Svane expressed respect for shareholders' perspectives and emphasized Zendesk's strong business performance, noting a 30% revenue growth in 2021, reaching $1.34 billion. The company aims for $3.4 billion in revenue by 2025, with 38% of its business now from accounts over $250,000 in annual revenue. Zendesk continues to focus on enterprise growth and enhancing customer experiences.
JANA Partners LLC stated that Zendesk shareholders are likely to reject the proposed acquisition of Momentive (MNTV), which they believe would benefit Zendesk (ZEN) shareholders significantly. The firm criticized Zendesk's board for prioritizing the acquisition despite a notable drop in stock value and shareholder dissent. JANA highlighted that the board's actions led to a decline in credibility and wasted shareholder resources, suggesting that Zendesk either needs major board changes or should consider selling itself to interested buyers.
TIG Advisors, LLC, which holds about 1.5 million shares of Zendesk (NYSE: ZEN), announced its intent to vote "AGAINST" Zendesk's proposed acquisition of Momentive Global Inc. (NASDAQ: MNTV) at the upcoming Special Meeting on
Zendesk, Inc. (NYSE: ZEN) has received notice from JANA Partners LLC regarding its intent to nominate four directors for election to Zendesk's Board at the upcoming 2022 Annual Meeting of stockholders. The company emphasized its commitment to a high-caliber board, balancing experience with fresh perspectives while maintaining diversity. Zendesk plans to file a proxy statement with the SEC detailing this nomination and encouraging stockholders to review it for important information. The company remains open to shareholder input as it prepares for the election.
