Welcome to our dedicated page for Zendesk news (Ticker: ZEN), a resource for investors and traders seeking the latest updates and insights on Zendesk stock.
This page aggregates news and press releases related to Zendesk (ZEN), a customer experience software company focused on AI-powered service and data-driven customer interactions. The coverage reflects how Zendesk develops and expands its platform, including AI agents, workflow automation, workforce engagement tools, and omnichannel support capabilities.
Readers can find updates on product launches such as autonomous AI agents, Agent copilot, and AI-powered Workforce Engagement Management, as well as enhancements to workforce management and quality assurance. News items also highlight Zendesk’s research, including its CX Trends Report, which examines how organizations are reimagining customer journeys with generative AI and intelligent customer experience strategies.
Corporate and strategic developments appear frequently in Zendesk news, including definitive agreements to acquire companies such as Klaus, an AI-powered quality management platform, and Local Measure, a provider of CCaaS and advanced voice solutions. These stories illustrate how Zendesk is extending its capabilities in quality management, AI-driven voice, and large-scale contact center environments, and deepening collaborations with partners like Amazon Web Services through integrations with Amazon Connect.
Visitors can also see governance and leadership updates, such as board appointments, and financial communications like historical earnings releases and transaction announcements related to its acquisition by an investor group led by Hellman & Friedman and Permira. For investors, customers, and analysts interested in customer experience technology and AI in service, this news feed offers an organized view of Zendesk’s strategic direction and product evolution over time.
Pipedrive has launched a native integration with Zendesk (NYSE: ZEN), enhancing the customer service experience for sales teams. This integration allows seamless access to customer data, enabling faster resolution of queries. CPO Krishna Panicker highlighted Pipedrive's mission to transform CRM into a revenue platform, aiding small businesses in nurturing customer relationships and boosting revenue. Pipedrive now offers over 300 apps in its marketplace, with upcoming integrations across various software, improving efficiency and reporting for small businesses.
Legion Partners Asset Management has publicly opposed the proposed merger between Momentive Global Inc. (MNTV) and Zendesk (ZEN). They criticize the Momentive Board's rejection of a
JANA Partners LLC has urged Zendesk's Board of Directors to halt the acquisition of Momentive (formerly SurveyMonkey). This letter reflects JANA's concerns regarding the strategic fit and financial implications of the deal. The demand comes as the proposed acquisition raises questions about potential impacts on shareholder value and company direction. JANA's communication highlights growing shareholder discontent over the acquisition strategy, emphasizing the need for immediate reconsideration.
Zendesk (NYSE:ZEN) has announced its participation in several investor conferences. CFO Shelagh Glaser and Head of Investor Relations Jason Tsai will present at the Credit Suisse Annual Technology Conference on November 30, 2021, at 5:40 p.m. ET. Tsai will also present virtually at the Wells Fargo TMT Summit the same day at 12:40 p.m. ET, followed by presentations at the UBS Tech Conference on December 7, 2021, at 8:00 a.m. ET, and the Barclays TMT Conference on December 8, 2021, at 12:05 p.m. ET. Webcasts will be available on Zendesk's investor website.
Zendesk reported strong financial results for Q3 2021, with revenue increasing by 32% year-over-year to $347.0 million. The company experienced a GAAP net loss of $54.4 million, translating to a loss per share of $0.45. However, non-GAAP metrics showed an operating income of $27.0 million and a net income of $21.7 million. Looking ahead, Zendesk anticipates revenue for Q4 to be between $366 - $372 million and a full-year forecast of $1.329 - $1.335 billion. These results come amidst planned expenses related to share-based compensation and acquisition-related costs.
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Zendesk (NYSE: ZEN) will hold its 2021 Investor Day on November 18, 2021, at 9am ET in New York with limited in-person attendance. The event will also be live-streamed and available for replay on the Zendesk Investor Relations website. Executive presentations will occur, followed by a Q&A session. Interested participants should register by contacting ir@zendesk.com.
Zendesk began in 2007, revolutionizing customer service, connecting over 100,000 brands with millions of customers globally.
Exante Data has established an Advisory Board featuring prominent executives from technology firms, including Irina Novoselsky, Morten Primdahl, and Pascal Schaary. The company aims to enhance its capabilities in delivering alternative data insights to institutional investors. Founder & CEO Jens Nordvig emphasized the growth and future expansion plans, leveraging the advisors' expertise for product development and capital raising. The Advisory Board is expected to drive innovation in FinTech offerings and attract a broader client base.
Zendesk, Inc. (NYSE: ZEN) will release its third fiscal quarter financial results for the period ended September 30, 2021, after U.S. market close on October 28, 2021. A detailed shareholder letter will accompany the earnings release and be accessible on their Investor Relations website. The company will also conduct a live video webcast at 2:00 p.m. Pacific Time on the same day to discuss the results, with a replay available for 12 months.
New research by Zendesk (NYSE: ZEN) and Enterprise Strategy Group reveals that firms investing in customer experience (CX) are 10 times more resilient during the pandemic and three times more likely to grow their customer base. The study, surveying over 3,000 CX decision-makers, shows that Champions in CX maturity increased from 6% to 14% since 2020, with notable growth in North America. Companies that prioritize CX see improvements in customer satisfaction and revenue, highlighting the importance of investment and innovation in this area.