Zoom recognized as a leader in Unified-Communications-As-A-Service platforms by leading global research firm
Zoom (NASDAQ: ZM) has been recognized as a leader in Unified-Communications-As-A-Service (UCaaS) platforms by Forrester in their Q3 2025 Wave report. The company received outstanding scores in multiple criteria, including meeting experience, chat intelligence, AI assistant, and security.
The report highlights Zoom's strengths in meetings experience, work persistence, and reliability, featuring a well-integrated AI companion and flexible video layouts. Zoom offers a credit-backed 99.999% uptime SLA for its phone system and received above-average customer feedback, with users reporting successful implementation of the complete Zoom suite for process modernization.
Zoom (NASDAQ: ZM) è stata riconosciuta come leader nelle piattaforme Unified-Communications-As-A-Service (UCaaS) dal report Wave Q3 2025 di Forrester. L'azienda ha ottenuto punteggi eccezionali in diversi criteri, tra cui l'esperienza nelle riunioni, l'intelligenza della chat, l'assistente AI e la sicurezza.
Il report evidenzia i punti di forza di Zoom nell'esperienza delle riunioni, nella persistenza del lavoro e nell'affidabilità, con un assistente AI ben integrato e layout video flessibili. Zoom offre un SLA con uptime garantito del 99,999% supportato da crediti per il suo sistema telefonico e ha ricevuto feedback clienti superiori alla media, con utenti che riportano l'implementazione efficace dell'intera suite Zoom per la modernizzazione dei processi.
Zoom (NASDAQ: ZM) ha sido reconocido como líder en plataformas de Comunicaciones Unificadas como Servicio (UCaaS) por Forrester en su informe Wave del tercer trimestre de 2025. La compañía obtuvo puntuaciones sobresalientes en múltiples criterios, incluyendo la experiencia en reuniones, inteligencia de chat, asistente de IA y seguridad.
El informe destaca las fortalezas de Zoom en la experiencia en reuniones, persistencia laboral y fiabilidad, con un asistente de IA bien integrado y diseños de video flexibles. Zoom ofrece un SLA con tiempo de actividad del 99.999% respaldado por créditos para su sistema telefónico y recibió comentarios de clientes por encima del promedio, con usuarios que reportan la exitosa implementación de toda la suite Zoom para la modernización de procesos.
줌(ZOOM, NASDAQ: ZM)은 2025년 3분기 포레스터 웨이브 보고서에서 통합 커뮤니케이션 서비스(UCaaS) 플랫폼 부문 리더로 인정받았습니다. 회사는 회의 경험, 채팅 인텔리전스, AI 어시스턴트, 보안 등 여러 기준에서 우수한 점수를 받았습니다.
보고서는 줌의 회의 경험, 업무 지속성, 신뢰성 강점을 강조하며, 잘 통합된 AI 동반자와 유연한 비디오 레이아웃을 특징으로 합니다. 줌은 전화 시스템에 대해 신용 보증 99.999% 가동 시간 SLA를 제공하며, 고객 피드백도 평균 이상으로, 사용자들은 전체 줌 제품군을 활용한 프로세스 현대화에 성공했다고 보고했습니다.
Zoom (NASDAQ : ZM) a été reconnu comme leader des plateformes Unified-Communications-As-A-Service (UCaaS) dans le rapport Wave du troisième trimestre 2025 de Forrester. L'entreprise a obtenu des notes exceptionnelles dans plusieurs critères, notamment l'expérience des réunions, l'intelligence du chat, l'assistant IA et la sécurité.
Le rapport souligne les points forts de Zoom en matière d'expérience des réunions, de persistance au travail et de fiabilité, avec un assistant IA bien intégré et des dispositions vidéo flexibles. Zoom offre un SLA avec une disponibilité garantie de 99,999 % adossée à des crédits pour son système téléphonique et a reçu des retours clients supérieurs à la moyenne, les utilisateurs rapportant une mise en œuvre réussie de l'ensemble de la suite Zoom pour la modernisation des processus.
Zoom (NASDAQ: ZM) wurde im Forrester Wave Bericht für das dritte Quartal 2025 als führend im Bereich Unified-Communications-as-a-Service (UCaaS) Plattformen anerkannt. Das Unternehmen erzielte herausragende Bewertungen in mehreren Kriterien, darunter Meeting-Erlebnis, Chat-Intelligenz, KI-Assistent und Sicherheit.
Der Bericht hebt Zooms Stärken im Meeting-Erlebnis, der Arbeitsbeständigkeit und Zuverlässigkeit hervor, mit einem gut integrierten KI-Begleiter und flexiblen Video-Layouts. Zoom bietet eine kreditgestützte 99,999% Verfügbarkeits-SLA für sein Telefonsystem und erhielt überdurchschnittliches Kundenfeedback, wobei Nutzer die erfolgreiche Implementierung der vollständigen Zoom-Suite zur Prozessmodernisierung berichten.
- Achieved leader status in Forrester Wave UCaaS Platform report
- Received highest possible scores in multiple key criteria including AI, security, and meeting experience
- Offers 99.999% uptime SLA for phone system
- Above-average customer feedback and satisfaction reported
- None.
The report declares Zoom as a leader with above-average customer feedback among UCaaS platforms
SAN JOSE, Calif., July 14, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced its recognition as a “leader” with above-average customer feedback among UCaaS platforms by Forrester, a leading global research and continuous guidance firm, in The Forrester Wave(™): Unified-Communications-As-A-Service Platforms, Q3 2025 report.
Platform capabilities
The Forrester report states: “Zoom’s strengths come from its meetings experience, work persistence, and reliability. In meetings, Zoom has a well-integrated (and useful) AI companion and flexible video layout support. Work persistence is enhanced through tightly coupled docs collaboration and no-code employee-accessible workflow automation. Zoom supports local backup not just for phone systems but also for video meetings and even messaging support. Zoom offers a credit-backed
Zoom received the highest scores possible in the following criteria: meeting experience, chat intelligence, chat automation, collaboration organization and unification, vertical and department features, meeting hardware support, hybrid support and resiliency, phone hardware support and services, CCaaS, AI assistant, platform experience, security and data protection, and scale and geography.
A strategic vision for the future
The Forrester report notes: “Zoom’s strategy is to refocus collaboration on meaningful connection, and it is innovating aggressively to enable this. While AI-enabled communication is not unique, Zoom has invested carefully in making the meetings experience better, for example, by connecting AI notetaking to work automation. Zoom has also focused on creating new collaborative surfaces (docs), increasing the persistence of work.”
Zoom received the highest scores possible in the following criteria within the strategy category: vision, innovation, and supporting services and offerings.
Zoom receives above-average customer feedback
According to the report, in addition to being named a leader, Zoom received above-average customer feedback, with customers reporting “using the whole Zoom suite to great success, allowing them to modernize processes and collaboration styles.”
Read the full report here. To learn more about Zoom Workplace, visit the Zoom website.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
About Zoom
Zoom’s mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom’s open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at zoom.com.
Contact:
Lacretia Nichols
Press@zoom.us
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