Company Description
Accolade, Inc. (formerly traded on Nasdaq under the symbol ACCD) is described as a Personalized Healthcare company that focuses on improving the healthcare experience for individuals and their families. According to company disclosures, Accolade provides solutions for employers, health plans, and consumers that are designed to help people live their healthiest lives by combining virtual primary care and mental health, expert medical opinion, and care navigation on a single platform.
Accolade’s offerings are built on a platform that is described as being “engineered to care” through predictive engagement of population health needs, proactive care aimed at improving outcomes and cost savings, and by addressing barriers to access and continuity of care. Across multiple company communications, Accolade reports that it delivers healthcare experiences to millions of people and consistently receives consumer satisfaction ratings of over 90%.
Business focus and services
Based on the company’s own descriptions, Accolade’s core business centers on:
- Employer solutions that support employees and their families across a range of health needs.
- Health plan solutions that integrate with payers and benefit designs.
- Consumer solutions that provide direct access to virtual primary care, mental health services, and expert medical opinions.
The company highlights its role in care navigation, helping members understand and use their health benefits while coordinating access to appropriate care. Its platform is described as using data and predictive engagement to identify population health needs and support proactive outreach.
Virtual care and PlushCare
Accolade has disclosed that PlushCare operates as a business unit of Accolade Inc. PlushCare is described as a virtual health platform that provides primary care, clinically based weight management services, and mental health support across all 50 U.S. states. Patients using PlushCare can choose a primary care physician, weight management specialist, or therapist with whom they can build an ongoing relationship for virtual care. Company materials describe PlushCare as combining physicians and therapists, affordable pricing, and same-day appointments to support personalized healthcare.
Accolade has also stated that PlushCare participates in direct-to-consumer virtual healthcare and has expanded access by accepting Medicare Part B for its services, with the goal of broadening access to primary care, weight management, and mental health support for Medicare beneficiaries.
Personalized Healthcare platform
Accolade characterizes itself as a Personalized Healthcare company. Its platform is described as integrating:
- Virtual primary care for ongoing medical needs.
- Mental health services delivered virtually.
- Expert medical opinion capabilities.
- Care navigation that it describes as “best-in-class.”
The platform is said to support predictive engagement, proactive care, and efforts to remove barriers to access and continuity of care. Company communications emphasize the goal of improving outcomes and generating cost savings for employers, health plans, and other organizations that pay for healthcare.
Merger with Transcarent and current status
Accolade and Transcarent announced a definitive agreement under which Transcarent would acquire Accolade for cash consideration per share, subject to regulatory and stockholder approvals. Subsequent announcements state that Accolade stockholders approved the merger at a special meeting and that the transaction received necessary regulatory and shareholder approvals.
A later announcement states that Transcarent completed its merger with Accolade, describing Accolade as a health advocacy, expert medical opinion, and virtual primary care company. Following completion of the transaction, Accolade became part of a privately held company, and its common stock would no longer be listed on Nasdaq or any public market. The combined organization is described as serving more than 20 million members and a large base of employer and health plan clients as a single platform for health and care.
In these communications, Transcarent highlights that Accolade contributes leadership in health advocacy, expert medical opinion, and virtual primary care, while Transcarent contributes AI-powered WayFinding, comprehensive care experiences such as Cancer Care, Surgery Care, and Weight Health, and pharmacy benefit offerings. Together, they describe an integrated experience that combines benefits navigation, clinical guidance, and access to care providers.
Industry classification
For classification purposes, Accolade has been associated with the Information sector and the All Other Information Services industry. In its own descriptions, however, the company consistently presents itself as a Personalized Healthcare company that works with employers, health plans, and consumers through virtual care, expert medical opinion, and care navigation services.
Historical context for ACCD stock
While Accolade previously traded on Nasdaq under the ticker ACCD, company announcements related to the Transcarent transaction state that, upon completion of the acquisition, Accolade became a privately held company and its common stock would no longer be listed on Nasdaq or any other public market. As a result, ACCD functions as a historical ticker symbol representing Accolade’s period as a publicly traded company prior to its acquisition by Transcarent.