Company Description
European Wax Center, Inc. (NASDAQ: EWCZ) is described as the leading franchisor and operator of out-of-home waxing services in the United States. The company focuses on personal care services delivered in dedicated centers rather than in-home settings, and its locations perform more than 23 million services per year. Guests receive waxing and related services from highly trained wax specialists in private, individual waxing suites designed to provide a professional and consistent experience.
According to company disclosures, European Wax Center combines service delivery with a franchise-based growth model. It acts as both a franchisor and operator of centers, with a network that includes more than 1,000 centers across dozens of U.S. states. These centers generated sales of $951 million in fiscal 2024, illustrating the scale of the system-wide network. The company notes that its network has operated in over 40 states, with recent disclosures referencing 44 and 45 states at different times, reflecting the breadth of its footprint.
European Wax Center emphasizes a branded service experience built around its proprietary Comfort Wax®. Company materials state that this wax is formulated with what they describe as high quality ingredients and is intended to make waxing more efficient and relatively less painful. Alongside in-center services, the company offers a collection of proprietary products that are positioned to help enhance and extend waxing results between visits. These products include items under its EWC TREAT® line, such as the EWC TREAT® All Over Deodorant, which is described as an aluminum-free, pH-balanced cream deodorant formulated for full body use and tested for sensitive areas.
The company highlights a values-based culture summarized in four core values: “We Care About Each Other, We Do the Right Thing, We Delight Our Guests, and We Have Fun While Being Awesome.” It reports that it has been recognized as Certified™ by Great Place to Work®, which it cites as an external acknowledgment of its workplace culture. These values are presented as guiding how the company supports franchisees, employees, and guests throughout its network.
European Wax Center was founded in 2004 and is headquartered in Plano, Texas. Over time, it has expanded its network through franchising and company-operated centers. Company communications frequently reference strategic priorities focused on driving traffic and sales growth, improving four-wall profitability for franchisees, and pursuing what management describes as disciplined or thoughtful, profitable expansion. These themes appear in multiple earnings releases and conference call announcements, underscoring management’s stated focus on both unit economics and network health.
From an operational perspective, the company’s disclosures describe a model in which franchisees open and close centers over time, affecting total center count and system-wide sales. In various quarterly updates, European Wax Center reports the number of centers opened and closed, same-store sales performance, and system-wide sales. While specific figures change from period to period, the company consistently frames these metrics as key indicators of network performance and the effectiveness of its strategies.
In addition to service and franchise operations, European Wax Center reports revenue from product sales, including proprietary wax and other branded products. The company also discusses non-GAAP financial measures such as Adjusted EBITDA and Adjusted Net Income in its earnings releases and SEC filings, explaining how these measures are defined and why management believes they are useful for evaluating operating performance. These disclosures highlight the company’s focus on both GAAP and non-GAAP metrics when communicating with investors.
The company’s leadership communications, as reflected in press releases and 8-K filings, emphasize data-driven decision making, marketing initiatives, and efforts to strengthen corporate infrastructure to support franchisees. Management commentary references initiatives to enhance tools, resources, and action plans for franchise operators, as well as efforts to refine development strategies and franchise recruitment. Executive appointments, such as the addition of a Chief Operating Officer and Chief Development Officer, are described in the context of supporting operations, field training, development, and franchise network expansion.
European Wax Center’s disclosures also outline risk factors and considerations typical for a franchised consumer services brand. These include the operational and financial results of franchisees, the ability to attract and retain guests, competition with other industry participants, changes in consumer preferences, technology and information systems risks, labor availability, supplier relationships, and regulatory compliance. These themes appear in the forward-looking statements and risk factor references that accompany earnings releases and SEC filings.
Overall, European Wax Center, Inc. presents itself as a large U.S. personal care franchisor focused on out-of-home waxing services, proprietary wax and treatment products, and a branded guest experience delivered through a broad network of franchised and operated centers. Its public communications emphasize values-driven culture, proprietary formulations like Comfort Wax®, and a franchise model that combines service delivery with product offerings and ongoing support for franchisees.