Company Description
XBP Global Holdings, Inc. (NASDAQ: XBP) is a multinational technology and services company that focuses on workflow automation, business process automation, and digital transformation. The company describes itself as a workflow automation leader that leverages decades of industry experience, a global footprint, and agentic AI to rethink how organizations manage mission-critical processes and information flows. XBP Global is classified in the Technology sector and is associated with the Software – Infrastructure industry.
According to the company’s public disclosures, XBP Global powers intelligent workflows for organizations worldwide. It reports a presence in 20 countries and works with approximately 11,000 professionals. XBP Global partners with over 2,500 clients, including many Fortune 100 companies, to orchestrate systems that enable hyper-automation and support complex operational environments. Its work spans both public and private sectors, where accuracy, compliance, and scalability are central requirements.
XBP Global emphasizes the use of proprietary platforms, agentic AI–driven automation, and Intelligent Document Processing (IDP) to support digital transformation. The company highlights domain expertise in document-centric workflows, payment processing, and regulated environments. Its solutions are used to digitize and streamline processes such as incoming mail handling, payment operations, and the management of high-volume records for institutional clients.
Business focus and operating model
Public information from XBP Global indicates that the company operates as a technology and services provider centered on workflow automation and digital process management. It reports segment-level results that include an Applied Workflow Automation segment and a Technology segment, reflecting both service delivery and technology platform activities. The Applied Workflow Automation segment is associated with large-scale, process-focused engagements, while the Technology segment reflects higher-margin technology offerings.
XBP Global’s disclosures describe its role in orchestrating mission-critical systems that enable hyper-automation. The company uses proprietary platforms and AI-driven automation to handle digital transformations and workflows that clients consider strategically important. These capabilities are positioned around the ability to manage complex, document-intensive and transaction-intensive processes at scale.
Global footprint and client base
The company states that it operates in 20 countries and works with thousands of clients worldwide. Its client base includes organizations in regulated industries and public-sector entities. XBP Global reports that it partners with over 2,500 clients, including many of the Fortune 100, which rely on the company to support mission-critical workflows and digital infrastructure.
In Europe, XBP Global (through XBP Europe) has disclosed multiple public-sector engagements. These include a multi-year agreement with BG-Phoenics GmbH, an IT service provider in Germany’s statutory accident insurance sector, where XBP Global acts as a full-service provider for incoming mail processing and the transition from paper-based workflows to AI-driven digital document management. The company has also announced engagements with Region Uppsala, a regional public authority in Sweden, and the Saarland State Administration Office in Germany, focusing on secure, compliant digitization and workflow modernization for public institutions.
Key technologies and capabilities
Across its press releases and corporate descriptions, XBP Global highlights several specific technologies and platforms:
- Agentic AI–driven automation used to rethink business process automation and digital transformation.
- Intelligent Document Processing (IDP) technology to capture, extract, and validate data from documents, reducing manual intervention and accelerating reconciliation.
- RPA-infused automation (robotic process automation) integrated into its platforms to digitize and streamline end-to-end operations.
- Mobile Payment solution for secure, compliant mobile transactions in payment ecosystems.
- Plexus workflow platform and XDS technology, referenced in connection with managing critical healthcare and administrative records for public-sector clients.
- BoxOffice platform and XBP Logistics Manager, cited in connection with government-grade digital chain-of-custody and secure, audit-ready workflows.
These technologies are presented as part of an AI-powered, hyper-automation ecosystem that supports high-volume document processing, payment workflows, and secure digital records management.
Industry applications and use cases
Public announcements from XBP Global illustrate how its technology is applied in specific sectors:
- Insurance and payments: XBP Global has disclosed a strategic, multi-year partnership with a U.S.-based property and casualty insurance provider to modernize the insurer’s payment ecosystem. The company plans to deploy its AI-driven and RPA-infused automation platform for end-to-end payment operations, including mobile payments and IDP-based automation of payment-related data.
- Public sector and statutory insurance: In Germany, XBP Global has entered into a multi-year agreement with BG-Phoenics GmbH to serve as a full-service provider for incoming mail processing and AI-driven digital document management, including the digitization of up to 148 million pages over the contract duration.
- European public authorities: Engagements with Region Uppsala and the Saarland State Administration Office focus on secure handling of healthcare and administrative records, digital chain-of-custody, and compliant digitization under stringent regulatory standards.
These engagements highlight XBP Global’s focus on high-volume, regulated, and document-intensive environments where workflow automation and digital transformation are central to client operations.
Corporate developments and capital markets
XBP Global Holdings, Inc. is incorporated in Delaware and lists its common stock and redeemable warrants on The Nasdaq Capital Market under the symbols XBP and XBPEW, respectively. The company has reported that Exela Technologies BPA, LLC is treated as the accounting acquirer in its financial reporting, and that XBP Europe changed its name to XBP Global Holdings, Inc. following a business combination.
The company has disclosed that it completed a 1-for-10 reverse stock split of its common stock, with the split becoming effective on December 12, 2025 and trading on a split-adjusted basis beginning on December 15, 2025. It has also reported receiving a Nasdaq deficiency letter related to the minimum bid price requirement and, in a later press release, that it regained compliance with the Nasdaq minimum bid price rule.
Community and sponsorship activities
Beyond its core technology and services, XBP Global participates in community initiatives. One example disclosed by the company is its role as presenting sponsor of the 11th Annual Palisades Turkey Trot, a community running event in Pacific Palisades, California. The company has highlighted its support for rebuilding efforts for the local YMCA in the Palisades–Malibu community, aligning its sponsorship with broader community and recovery themes.
Risk disclosures and regulatory reporting
In its earnings releases and SEC filings, XBP Global discusses non-GAAP financial measures such as EBITDA, Adjusted EBITDA, and Adjusted EBITDA margin, and provides reconciliations to comparable GAAP metrics. The company notes that Exela BPA is treated as the accounting acquirer for financial reporting purposes and that certain results are presented on an unaudited pro forma basis to illustrate the impact of the acquisition.
Risk factors referenced in the company’s disclosures include integration risks related to acquisitions, the ability to regain or maintain compliance with Nasdaq listing standards, competition and market conditions, economic and regulatory changes, and challenges in retaining clients, employees, and suppliers. These risk discussions are presented in the context of forward-looking statements and are further detailed in the company’s Annual Report on Form 10-K and other SEC filings.
Position within the technology and workflow automation space
According to its own descriptions, XBP Global positions itself at the intersection of technology platforms and services, with a focus on workflow automation, hyper-automation, and digital transformation. Its operations in 20 countries, engagements with public-sector authorities in Europe, and partnerships with insurance and other institutional clients illustrate how its capabilities are applied in practice. The company’s emphasis on agentic AI, Intelligent Document Processing, and secure, compliant workflows reflects its focus on complex, high-stakes operational environments.