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8x8, Inc. reported first-quarter fiscal 2027 revenue of $190.2 million, up from $181.4 million a year earlier. Service revenue rose to $185.3 million, driven by a 63% increase in platform usage revenue to $47.9 million, while subscription revenue declined to $137.4 million as churn and down-sell offset new activity.
Gross margin declined to 61.2% from 66.4% as higher network and carrier costs for usage-based services outpaced revenue growth. Operating income improved to $4.4 million and net loss narrowed to $1.2 million (basic and diluted loss per share $0.01). Operating cash flow strengthened to $17.0 million, and cash, cash equivalents and restricted cash totaled $92.3 million. Debt included a $107.5 million term loan and $201.9 million of 4.00% 2028 convertible notes. Contract revenue from remaining performance obligations was about $640.0 million, with most expected to be recognized within 24 months. The company also entered into a new $74.0 million five-year cloud hosting commitment and continues to prepay term loan principal.
8x8 Inc named Colleen M Martin-Garcia, its Chief Accounting Officer, as a reporting person for company securities through an initial beneficial ownership statement. The statement reports no transactions and no equity holdings in 8x8 Inc securities at the time of reporting.
8x8, Inc. reported results for the quarter ended June 30, 2026, the first quarter of fiscal 2027. Total revenue was $190.2 million, up 5% year over year, with service revenue of $185.3 million, also up 5%. Platform usage revenue, including CPaaS and AI-based solutions, grew 63% year over year and reached approximately 26% of service revenue.
GAAP gross margin declined to 61.2% from 66.4% as mix shifted toward lower-margin usage revenue, but GAAP operating income improved to $4.4 million and GAAP net loss narrowed to $1.2 million. On a non-GAAP basis, operating income was $18.9 million and net income was $13.6 million, both higher than a year earlier.
Operating cash flow was $17.0 million, the 22nd consecutive positive quarter. Cash, cash equivalents and restricted cash totaled $92.3 million, while total debt fell to $309.4 million after a $14.5 million term-loan prepayment. Management now expects fiscal 2027 total revenue of $745–$765 million and second-quarter revenue of $185–$190 million, with non-GAAP operating margins in the high-single digits.
8x8, Inc. held its 2026 annual meeting of stockholders on August 3, 2026, with a quorum present. Shares of common stock entitled to vote totaled 141,782,325, and 113,553,670 shares were voted.
Stockholders elected eight directors, approved on an advisory basis the executive compensation for the fiscal year ended March 31, 2026, and ratified the appointment of Grant Thornton LLP as independent registered public accounting firm for the fiscal year ending March 31, 2027. They also approved an amendment to the Amended and Restated 2022 Equity Incentive Plan to increase the number of shares of common stock available for issuance by 8,338,000 shares.
8x8, Inc. appointed Colleen Martin-Garcia, Senior Vice President and Chief Accounting Officer, as its principal accounting officer effective July 29, 2026. Kevin Kraus, previously acting as principal accounting officer, returns to his role as Chief Financial Officer and principal financial officer, and his change in role is stated not to reflect any disagreement on company operations, policies, or practices.
Martin-Garcia, age 56, previously served as Vice President and Chief Accounting Officer at CareDx, and held senior finance roles at Carbon, Polycom, and Plantronics after starting her career at KPMG. Under an offer letter, she will receive an annual base salary of $360,000, with a target annual cash bonus equal to 50% of base salary, and will be an at-will employee. She will be eligible for benefits under 8x8's Amended and Restated 2017 Executive Change-in-Control and Severance Policy as an Executive Tier participant.
The compensation committee approved an award of 600,000 restricted stock units under the 2017 New Employee Inducement Incentive Plan, to be granted in the next quarterly grant cycle, anticipated in September 2026. One-third will vest on the first anniversary of the grant date, and the remaining two-thirds will vest quarterly over the following eight quarters, fully vesting by the third anniversary.
8x8 Inc. director Elizabeth Harriet Theophille reported selling 20,207 shares of Common Stock on July 27, 2026 at $1.81 per share.
According to the disclosure, these shares were automatically sold to satisfy her tax obligation on recently vested equity awards, and she now holds 167,086 shares directly after the transaction.
8x8 Inc. director Monique Bonner reported settlement of 66,502 restricted stock units granted on July 25, 2025. The award provided a right to receive cash equal to the value of one share of common stock per unit and vested and settled in cash on July 25, 2026 at $1.74 per share equivalent, recorded as an exercise of derivative securities and a matching disposition of common stock back to the issuer, leaving no units from this award outstanding.
8x8 Inc. director John Pagliuca reported activity related to a previously granted restricted stock unit award covering 66,502 shares of common stock. The award was granted on July 25, 2025 and, according to the disclosure, the entire award vested and settled in cash on July 25, 2026. On that vesting date, entries show the RSUs exercised and a corresponding acquisition of 66,502 common shares, followed by a disposition of 66,502 common shares back to the issuer on July 27, 2026 at $1.74 per share. The Rule 10b5-1 checkbox was not marked, so the transactions are not identified as occurring under a trading plan.
8x8, Inc. is asking stockholders to vote at a virtual annual meeting on August 3, 2026 on four items, including electing eight directors, an advisory vote on executive pay, ratifying Grant Thornton as auditor, and adding 8,338,000 shares to its 2022 Equity Incentive Plan.
The proxy highlights fiscal 2026 as a turning point: total revenue grew 3% to $735.8 million, service revenue rose 3% to $715.3 million, and the company posted its first GAAP-profitable full year since 2015 with GAAP net income of $1.6 million and GAAP operating income of $18.9 million. Non-GAAP net income reached $57.5 million, operating cash flow was $55.8 million, total debt has been reduced by about $224 million from its August 2022 peak, and stock-based compensation fell to $20.4 million.
8x8 emphasizes growth in AI and usage-based communications, with usage-based revenue growing more than 50% for the year and reaching about 23% of service revenue in the fourth quarter. The Board underscores strong governance practices, high director independence, new technology and strategic investment committees, and a pay-for-performance executive compensation program with reduced reliance on equity awards for most employees.
8x8, Inc. reported a material cybersecurity incident involving a third-party integration to its Salesforce customer system. Between June 11 and 12, 2026, an unauthorized threat actor exploited the Klue Labs integration and accessed 8x8’s Salesforce environment.
The actor exfiltrated competitively sensitive information on current, former and prospective customers, including fragmented contract and opportunity data, sales team notes, and business contact details. 8x8, Klue and Salesforce disabled the compromised integration and removed the unauthorized access, and 8x8 is adding further security measures.
The company states that its core information systems remain operational, its ability to serve customers has not been affected, and, based on its investigation to date, it does not expect a material impact on operations, financial condition or results. 8x8 is continuing its investigation and notifying relevant regulatory authorities.